October 31, 2012
UPDATE: If you’re stuck waiting for your MyPoints, please see this MommyPoints post for more information: “Tracking Issue” For MyPoints/OpenSky Orders Requires Follow-up
On September 27th and 28th, MyPoints ran a short lived promotion in which it was possible to earn 150 points per dollar by shopping at a site called OpenSky. You can read my September 28th post on the subject here.
During that promotion, I had a great time buying random gifts for family members in anticipation of the upcoming holiday season. Usually I go to a lot of trouble to check reviews and compare prices for anything I buy, but with this promotion I didn’t worry about any of that. The points earned would be worth more than I spent anyway. I could get a bunch of garbage and I’d still be happy as long as the points post. So, for me at least, it turned out to be a fun time buying overpriced stuff that family members just might like.
The waiting is the hardest part
After making my original purchase (I spent about $520), I’ve checked the MyPoints website every day to see if points have posted. And, every day has been the same: not a point to be seen.
The first good news occurred on October 10th and 11th when several readers reported that their points were showing as pending! Each of these readers had spent less than $500 so I figured that the MyPoints team was making its way through the smaller orders first and would soon get to the larger orders.
Many more days passed without points posting. Fellow BoardingArea blogger MommyPoints then posted encouraging news on October 21 (see “Things Still Looking Good for MyPoints 150 Points Per Dollar Deal“). Apparently MyPoints told customers via Facebook not to worry – they’ll receive their points soon. Still, time has rolled on and I have yet to see a single point appear.
Tired of waiting
On Monday, I got fed up with waiting and I contacted MyPoints’ Member Services. I selected “Help” and then “Contact a MyPoints Member Services Expert’. Then, from a drop-down list of subjects, I selected “Purchase Point Crediting Concerns.” The website showed the following:
Well, more than 30 days had gone by, so I filled out all the required information in the available text box. Tuesday morning, I received the following reply:
Thank you for contacting MyPoints Member Services.
We owe you a sincere apology for any inconvenience caused. Rest assured, we are investigating this issue and your concern will be addressed at the earliest and points will credited to your account.
We truly acknowledge your concern and hence seek your patience and co-operation towards this matter.
Will this really help me get my points sooner? Only time will tell.
How about you? Have you received your MyPoints yet?
Vacation Notice: I am currently on vacation until July 21st. During that time, I have posts scheduled for publication but I will not be available to answer questions via email or blog comments