In yesterday’s post “Chasing Diamond: Suite Upgrade Awards” I made a mistake. I wrote that Hyatt’s “My Elite Rate” was not considered an eligible rate for Upgrade Awards. I was wrong. I’ve updated the post accordingly.
I don’t know what I was thinking when I believed the phone agent who gave me this information. I tell people all the time not to believe what phone agents tell you. They’re not lying to you. They’re simply often wrong. I don’t mean Hyatt reps specifically. I mean everyone. Try it. Call just about any company and ask about their policy on some obscure thing. Then, call again and ask the same question. I bet you’ll get two different answers. Why didn’t I think of this before publishing my prior post? I made a mistake. Just like a phone agent.
The above paragraph may make me sound prejudiced against phone agents. If so, I apologize! I think that everyone is equally capable of disseminating wrong information, and often does. Even me. But, we don’t do it on purpose.