Lounge access for IHG Platinums?

Reader Wayne reports receiving an interesting postcard in the mail from IHG.  The postcard indicates that as an IHG credit card holder and therefore IHG Platinum member, he is entitled to lounge access “where available”.  Our first reaction on this is that it must be a mistake — lounge access is not a listed benefit even for top-tier Spire elite members on the IHG website. However, the card is not ambiguous and Wayne is not the only person to have received it.  See this Flyertalk thread for more discussion.

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While I would be very surprised if this turns out to be correct, I would not be totally shocked. Last fall, I stayed at the Intercontinental New York Barclay.  At check in, I was told that I had an automatic 4pm late checkout due to my status (without having asked for anything).  My key was automatically coded for it. At the time, I assumed this was property-specific, but I think IHG has long been behind in elite benefits and in need of an overhaul.  Again, this seems like a mistake, but I am cautiously optimistic that there could be changes ahead.  While you can get breakfast and/or lounge access at Hilton, Marriott, and Sheraton hotels just by holding the right credit card, IHG has long been lacking a breakfast benefit for any tier. Could this be it?

Have you received the post card?  Anyone tried to use it yet?

About Nick Reyes

Nick Reyes is a (fairly) regular guy with an animalistic passion for maximizing the value of miles and money to travel the world in comfort and style. There is little in life that he loves more than finding a fantastic deal and helping you shop smarter & harder to achieve your travel dreams.

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  1. This may be for hotels that have lounges excluding Intercontinentals, such as Crowne Plazas. I’ve been to a few CPs with lounges and they are pretty good, and you get access for being Platinum.

    • I was in the Singapore airport Crowne Plaza, upon request I did receive access to the lounge being Platinum Elite. They had given me a room upgrade, very nice, but when I asked about lounge access they said I couldn’t have both. I said forget the room upgrade and I would take club access. They gave me both as a one time courtesy.. WOW, they have everything you could possibly want. I think it is the best lounge I have ever been in.

  2. We’ve gotten lounge access at a Crowne Plaza by LAX. Same for Amsterdam Crown Plaza, but they said it was some pilot program and Platinums (we were Spire at the time) wouldn’t normally get access.

  3. I received the same mailer and was surprised at the lounge benefit access myself. Two years ago I got lounge access at the Crowne Plaza in Copenhagen. Will be interested to see if IHG follows through with this.

  4. Interesting, last year I also received lounge access at the Intercontinental Times Square and didn’t think anything of it? I like it though and hope it’s true!

  5. I’m an IHG CC Plat and also Intercontinental Plat Amb, for reference.

    I’ve had a few places with free lounge benefit, but very few (AMS CP and MIA Doral IC come to mind). We’ve been charged an upcharge for lounge access at SIN IC, SIN CP, SYD IC, AKL CP, BUD IC. Some were very ($50-100+) pricey. Better luck at US HIs with free restaurant breakfast.

    This would be a great change, but boy will it pack the lounges. Who wouldn’t pay $49/yr for not only a free night, but unlimited lounge access….

  6. oh, and anecdotally, I “manage” 3 IHG CC accounts, and all three got that card that lists the benefits including lounge access.

  7. I am platinum and have stayed at 3 properties in the last month – the only one to give me lounge access was a CP. I know that at least one other property had a lounge but didnt give me access (even after asking)

  8. I also got that card that stated the lounge benefits. I just assumed it was a mistake. I only got complimentary access to the lounge once with more than 15 award stays with my platinum status.

  9. I received the mailer. I’m a lowly Platinum but my Wife who is a Spire Ambassador did not received the mailer. We stay @ the Intercontinental Presidente Cancun @ least 3 times per year. We always get lounge which offers breakfast & enough food in the evening to be considered dinner. We also get unlimited free drinks between 6 – 8pm and the liquor is top shelf. Just returned from there on 2/26/17. We always book the 50% off point stays in May/June & September. The Wife gets a double upgrade for Spire & Ambassador. Wonder if she will get the mailer?

  10. I am a Royal Ambassador Member and I just received my benefit letter and Club access at the Intercontinental hotels have been added, which they were not last year.

  11. After getting the IHG MasterCard, I’ve stayed three or four paid stays a year at IHG hotels, so my Platinum status is due to the card. A few years ago, I was at Crowne Plaza LAX and was given vouchers for free coffee (drinks) and free breakfast in the restaurant. Similarly, last year at the Crowne Plaza London-The City, they coded my hotel cards for free access to the lounge, and I was staying on points. The Crowne Plaza London-The City had a hip, sophisticated lobby bar, and I would recommend it as a great choice for London. I’ve also had good experiences at the Crowne Plazas in Brugge and Lyon, and perceive the Crowne Plazas to be generous with IHG Platinum members.

  12. Hi all! I am Platinum Ambassador member qnd was given lounge access at IHG Abu Dhabi during the last 2 trips I had this last February.

  13. At the Crowne Plaza in Singapore/Changi, Platinum did not mean anything. No lounge, no upgrade. I politely asked and mentioned that I had received access at prior hotels but they did not budge.

  14. I am a Spire Ambassador and have only been given access at one such hotel. It was CP in Monterrey, Mexico. The lounge was disappointing and my key only worked for 1 day of 3. I never received a card that was mentioned.

  15. Got the card and was surprised but I don’t expect to get lounge access just by having IHG CC.
    Will test CP in Seattle in May.

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