As most readers likely know, today is the last day to apply in branch for the Chase Sapphire Reserve with the massive 100,000 point sign up bonus offer. Unfortunately, Julian at The Points Guy is reporting that Chase is experiencing technical problems with the in-branch application system that is preventing customers from applying via that system.
Obviously, this would be an incredible disappointment for people caught in the last-minute rush to grab this card before the bonus is cut in half. Fortunately, The Points Guy has received word from a reader that it may be possible to apply and receive the bonus even if the in-branch application system is not working. According to their source, Chase technical support is informing at least some branches to use the public online application link and then immediately call Chase Card Services to code the customer’s application to the branch.
Of course, this may end up being a bit of a headache — the online application only offers 50K bonus points. There is a chance that after you have met the minimum spend you may need to follow up with Chase and perhaps your branch to make sure that you receive the full bonus. Chase is normally good at keeping notes, but I would personally get the contact information of the branch agent who assisted in case you need follow-up down the road.
If you are interested in applying for the Chase Sapphire Reserve, I would not let this technical glitch dissuade you from making the trip to the branch today, but I would be prepared for it to take a bit more time as I imagine it may be slowing down the process at some locations.