Can you convert a Marriott 7 Night Travel Package to a 5 Night Package?

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JW Marriott Phu Quoc Emerald Bay Marriott Rewards Sweet Spot
Balcony of a standard room at the Category 5 JW Marriott Phu Quoc Emerald Bay Resort & Spa.  Click the image to read about Nick’s visit to this resort.

Short answer: No, you probably cannot convert a 7 night travel package to a 5 night package.

Yesterday we wrote that multiple people have recently had success booking Marriott 5 Night Travel Packages.  This is a big deal because 5 night packages are supposed to be only for Marriott Vacation Club owners.  The rest of us are supposed to get the 7 Night Packages.  5 Night Packages are cheaper, so those of us who are unlikely to stay 7 nights in a row at a single Marriott would generally prefer to save a few points.  You can find comparisons of the point prices for 5 and 7 night packages here: Analysis of Marriott Travel Packages: 5 Night vs. 7 Night.  With Category 1-5 packages, 5 night travel packages are 35,000 Marriott points cheaper than 7 night packages.

Given that people have recently had success in purchasing 5 night packages, I wondered if those of us who already purchased 7 night packages could convert ours over and get back 35,000 points.  Time to investigate…

Investigation…

Since multiple people have reported success in calling foreign Marriott Rewards offices, I started there.  I first called the Australia office, then Kuala Lumpur, then Hong Kong, then US…  At each one, I told the rep that I had purchased a 7 night travel package and wondered if I could convert it to a 5 night package because I wouldn’t be able to use all 7 nights.  Here’s what happened:

Australia office: The woman who answered said no, five night packages are only for Vacation Club owners.  Me: OK, thanks anyway.  Goodbye.

Kuala Lumpur office: The man who answered didn’t seem to mind that I wasn’t a vacation club owner. He apologized and said that it is not possible to convert 7 night packages to 5 night packages.  To ensure that we were talking about the same thing, I asked him if it was possible to convert my 7 night category 1-5 package to a different category, and he confirmed that it was.  To be clear, I knew that changing categories was possible.  I asked about it only to make sure that the agent understood my original question.

Hong Kong office: Same as Kuala Lumpur.  “It is not possible to convert one to the other.”

US office: Again, same answer.  It is not possible to convert.

Maybe someone at Marriott Rewards knows a way to convert one to the other, but every rep I spoke with thought it was impossible.  Unless I learn otherwise from readers, I’m satisfied that the final answer is no.  Too bad!

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