How to cash in your PayPal My Cash cards when PayPal freezes your account

Image this scenario:  Suppose a blogger you know had been buying PayPal My Cash cards at a certain three letter drug store and paying with a card that offers 5% cash back at drug stores, and through a series of events he ended up with loads of My Cash cards and no way to load them…

PayPal My Cash

Account warnings

In this imaginary scenario, this blogger may have received a warning from PayPal saying not to deposit MyCash cards and then withdraw the cash (details here).  Specifically, PayPal may have warned: “If we continue to see this activity of using the MyCash with your PayPal account for cash withdrawals, we may have to limit or close your PayPal account.”

So, hypothetically, imagine that this blogger continued to load PayPal My Cash cards, but stopped withdrawing the cash to his bank account as he had been doing before.  Instead, he loaded the My Cash cards to two different accounts, transferred the money to his account, then used his PayPal debit card to pay bills.

Account frozen

Now, imagine that this blogger then received an email from PayPal with the subject line “Your account has been limited.”  And, in the body of the email it said (among other things that made less sense): “…your account has been permanently limited…. You’ll be able to withdraw money from your account within 180 days.”

Imagine too that this blogger received the same email on the same day for each of the three PayPal accounts he was managing.  And imagine that many phone calls to PayPal and email pleas led nowhere.

Finally, consider the possibility that this hypothetical blogger still had $2,500 worth of My Cash cards in-hand.  What should he do?  Here’s the answer…

How to cash out My Cash cards

If you’re stuck with My Cash cards and no viable way to load them to PayPal, then here’s an option:

1. Log into PayPal.com/cash

Even if your PayPal account is frozen, you should still be able to log in with that account.

2. Go to the FAQ/Contact US page

Find and click on “Why couldnt PayPal verify my personal information?

If you haven’t logged in yet, you should see this:

PayPal My Cash

If you have logged in, you’ll see this:

PayPal My Cash

Note that there is now a link that says “Click here to request a refund”.  Click it.

3. Request a refund

You should now see a screen like this:

PayPal My Cash

After entering in your card’s PIN and the CAPTCHA characters, you’ll be brought to a screen asking for your name and address.  On this page they’ll promise a check in up to 14 days:

PayPal My Cash

Warning: do not do this to manufacture spend

It may be tempting to buy My Cash cards and ask for a refund over and over, but I promise it won’t be long before they cut you off.  This technique should be used only if you’re really stuck with no reasonable way to load these cards.

About Greg The Frequent Miler

Greg is the owner, founder, and primary author of the Frequent Miler. He earns millions of points and miles each year, mostly without flying, and dedicates this blog to teaching others how to do the same.

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64 Comments on "How to cash in your PayPal My Cash cards when PayPal freezes your account"

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Darth Chocolate
Guest

I absolutely HATE PayPal. And hate is not a word I use lightly.

About 9 years ago, I sold something valuable on eBay, and the buyer paid through PayPal. When I notified the buyer that I had shipped the item, he cancelled the payment, but still got the item.

PayPal and eBay were of absolutely no help, and I refuse to do business with them to this day, because they screwed me out of over $1,000.

Use PayPal at your own risk!

The Savvy Nurse
Guest

I totally agree with you regarding PayPal and Ebay. I sold an almost new iPhone on Ebay and the crook buyer said that he never received it. I showed all the evidence that it was shipped and received but to no avail. I will never sell anything on Ebay again. All the buyer needs to say is that they never received it and the seller will be out for the count!

Evelyn Pendall
Guest

With a TRACKING NUMBER & Proof receipt from the post office they should have resolved it. FIRST TRACKING IS PROOF IT WAS SHIPPED AND THE POST OFFICE WOULD BE RESPONSIBLE IF THE PACKAGE WAS LOST. IF THE PACKAGE WAS STOLEN IT IS NOT THE SELLERS FAULT OR RESPONSIBILITY. I ve been shopping on eBay over 4 years every single month, it’s my #1 place to shop NEVER any problems that couldn’t be resolved in a very PROFESSIONAL WAY!

Maggie Larson
Guest

I was in a similar situation my amount was for around $2000. Sold a authentic brand name watch that I had purchased in a jewelry store. Buyer received the item, claimed it was fake even though I provided all authentic documents from the jeweler. Buyer then quickly files a not as described even though everything was mentioned in the listing. Paypal refuses to acknowledge it, they refund the buyer, buyer ships back item but it is a cheap knockoff watch.

Had to get authorities involved with that matter. They closed my account because off that dispute. I hate PayPal, but several of my customers demand to pay with PayPal that it is not even funny.

Since my account was closed, I had to hire Auction Essistance to help me create a business PayPal account to avoid being linked with my previous frozen account.

Bob
Guest

Timely article since my four Paypal accounts just got “limited”. I didn’t have any MyCash cards unloaded just a fair amount of cash in each account. Upon receiving the warning letters, I had spoken to Paypal reps and was assured that my accounts weren’t in danger since I had never ever added funds then taken cash out. I had never even transferred money to another Paypal account. In fact, I forwarded the warning emails to spoof@paypal.com and got replies that they were Phishing attempts so after a month I started using the debit cards to make everyday purchases and resumed reloading MyCash cards and was promptly shut down. DOH!

Brian
Guest

That wasnt very smart to withdraw to your bank account…your boy bowtie got the warning email for doing that over a year ago…

Dave
Guest

I impressed that you are still able to buy these with credit cards. My closest three letter drug store stopped this months ago. But Paypal is not a company I would mess with. I like being able to have a paypal account and they are notorious for shutting down accounts where people MS. You got almost no recourse due to the T&Cs but also the activity looks enough like money laundering that they have no fear of anyone taking legal action against them,

@darth chocolate – I use ebay a bit and the first thing I do, and I think everyone should do, after getting paid is withdraw the money. Yeah, they can attempt to take money from my bank account but almost all states have pretty laws and consumer protection rules about that. I have never had an issue with it but I know people who have and if they take money from your bank account without authorization you can often threaten to go to small claims court where you live and workout a deal. If they take money that is sitting in your paypal account your recourse is arbitration in California.

Bill
Guest

OK does anyone have any suggestions on how to do MS with PP My Cash cards without getting shut down? Is there a system that has worked in the real world for many months? Thanks.

MM
Guest

I’d like to understand why folks keep using PP this way, when there are so many other, safer ways to MS. What’s the allure?

Grant
Guest

Thanks for sharing your experience with PPMCCs. I also received the warning emails for both my PayPal accounts and think I know why I received the warning. Great minds think alike since I posted about my experience this morning as well: http://travelwithgrant.com/2014/12/16/paypal-my-cash-card-warning-email-and-explanation/

Jung
Guest

HMM at least you’ve received a warning , mine w/o out asked me to submit the docs , in which I have done so as they asked, then followed by shutting down my account….

I typically maxed out the 4k load and liquiudate mo/seve debeit load

bummer…here goes 180 days with my fund stucked in

Hua
Guest

I found myself with $500 in PayPal from a cash card purchased at Walgreen’s — fortunately, Sears purchases made using PayPal (including gift card purchases) seem to work for shopping portal bonuses!

hs!n@z
Guest

I also did get a warning couple of months back for adding and then withdrawing to bank. I guess I am stage two listed above now where I am only adding (4K/mo) but not withdrawing. If I use the PP debit card for normal but big store purchases (2K+change each), does anyone think that will cause a freeze in relations? 🙂

Jim
Guest

If you load your PP and use BP or buy MO at our favoriter superstore to liquidate you will be shut down. The “purchases” are showing as MoneyGram and PP seems to now care about them.

Stuck
Guest

Any tips on getting money out of a frozen PayPal account?

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[…] also this post from FrequentMiler about how to cash out Paypal Cash cards in the event your account is […]

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[…] Miler ‘may’ have had his account frozen by Paypal for buying Paypal My Cash cards and cashing them out. Here’s how he got his money […]

Neal
Guest

Paypal is a slimy company. I sent my process server to serve a valid account levy (through the Santa Clara County Courts and Santa Clara County Sheriff) on a paypal account to their corporate offices in San Jose. Those dirtbags refused to comply. I had to drag Paypal into Court down in southern california to force compliance. They gave me equally bad treatment when I served a subpoena upon them for information. They sent 2 of their $1000/hour attorneys to try to quash my subpoena, and at the end of the day, they were pissed that this $400/hour attorney kicked their asses! Paypal is neither reputable nor honest. I would NEVER do business with them under any circumstances.

Tom Y.
Guest

You did right. Paypal & eBay are the two ugly bodies share one evil soul. They force the PP balance to be the 1st payment choice, monarchy/communism like practice and dishonest is just a part of their evil DNAs, no surprise.
Hope someday, we’ll see them to be destroyed.

robertw
Guest

Never get involved with Paypal per these sort of things. It is not worth the risk or hassles. That company is miserable to deal with. (DISCLAIMER) I do no manufactured spend and nothing involving these cards.

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[…] How to cash in your PayPal My Cash cards when PayPal freezes your account by Frequent Miler […]

dave
Guest

Paypal is convenient for receiving payments from cashback sites and in particular Kiva. Will this certain anonymous blogger be able to open a new Paypal account or is he now stuck getting checks mailed to him (kiva) or where allowed withdrawing to his bank account?

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[…] points and miles.  PayPal has simply been too aggressive in shutting down accounts (see “How to cash in your PayPal My Cash cards when PayPal freezes your account”).  On the other hand, I believe that the movement away from physical reload cards is a good […]

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[…] I’m far from immune to shut downs, I do try to practice moderation.  I manufacture spend in order to meet goals, not as open ended […]

Neil
Guest

I see you requested these (5 X $500) back around mid-December. Did the check indeed come in around 2 weeks?

I assume from reading the post you had to make five separate requests – did they put them together and send just one check?

David
Guest

Hello, I just got a second email warning, but have 5 PPMCCs to load. Is it an issue to request a refund for all of these…or should I do 2/week? Thanks,

April
Guest

I did a refund request on Apri 21st and am still getting the run around it was 6x$500 they keep saying they have sent emails to the refund dept i need to wait on a response from them and this comes from a supervisor that i wait on hold for an hour each time i call any suggestions

Rahul
Guest

Hi, How did you request a refund…. is your paypal acct limited? when you login using paypal acct does it not give you JSOn_obj error

Thanks for your help

Rahul
Guest

When it says login as my cash which login is it. I try to login as my paypal account and get jSOn error. How do I request a refund?

Dean
Guest

Just a warning from my hard learned lesson.
Don’t use Paypal My Cash cards for your account EVER.
I had two warnings that the CSR explained were due to moving funds from My Cash cards to PP to my bank.
Fast-forward 6 months and I bought about 3K more to use for real purchases on eBay. All was fine until 4 months later PP permanently limited my account.
CSR said it was for my use of the cards 8 months back.
Appeal denied.

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[…] Here, for example, is one recent reader report: […]

Auction Essistance
Guest

Sad part about this is that many use Mycash cards for different reasons. Having PayPal limit your PayPal account makes it nearly impossible to cash them again if you decide to open up a new account.

Louis Vespucci
Guest

I wasn’t able to get to that refund page even after logging in and requesting a refund from that FAQ/Contact Us page and under that heading. It just takes me back to the http://www.paypal.com/cash website… Please help me resolve this problem…

Sara
Guest

PLEASE HELP. I do not have a. PP account but I did send a PPcash card to an account holder and they cannot accesse t.hr money. I have not been able ro talk to cust service rep and can’t get where on computer since I do not have an act. The only phone no. I have is one printed on back of card. Can anyone tell me how to contact PP to request a refund? Thanks for any help. I agree with others who never use PP for anything.

kenley Saintjuste
Guest

I had a card with 478 bucks and asked for a refund, will paypal send me a notification about the check or should I try calling them. I just want to make sure my money didnt go to waste on this