Bluebird, REDbird, Serve in-store loads down? Online issues too. Developing…

Note: As of October 13, 2015, the Target REDcard (REDbird) can only be loaded with cash in-store at Target. Gift cards and/or debit cards no longer work to load REDcard. For more info, see: Here is the REDbird memo, “Cash is the only tender guests can use”

As of May 6, 2015, Target no longer accepts credit cards for in-store REDbird reloads. For more information, please see “REDbird Post Memo Answers“, and “REDbird grounded. Now what?

UPDATE 2/26/2015, 9:00 pm: Quite a few confirmations of successful loads have now rolled in.  Unless we hear otherwise, I believe the load issue is now fixed.  ALL CLEAR!

UPDATE 2/26/2015, 8:30 pm: As of 6pm EST, we now have two reports are successful loads: one at Target and one at Walmart. I’m hoping for more data points, but it seems possible that the issue is now fixed.  Has anyone else had success or failure reloading in-store as of 6pm EST?

UPDATE 2/26/2015, 5:33 pm: People have continued to report in-store load failures. The problem doesn’t seem to be fixed yet.

UPDATE 2/26/2015, 10:27 am: REDbird log-in issues seem to be resolved. No word yet if in-store loads are working.

Yesterday (Wednesday February 25th), there were many reports of failure to load Bluebird, REDbird (the Target Prepaid REDcard), and Serve cards in-store.  Some people reported success, but many reported issues.  Target and Walmart registers appear to be equally affected.  There are also a few reports of systems down when people tried to buy new temporary REDbird cards.  And, I don’t know about Bluebird and Serve, but at the time of this writing the REDbird online system is down too.  Across several accounts, I (and many others) cannot log into our accounts.  I get a message saying that the username/password combination isn’t right:

image

What’s going on?

My assumption is that Amex is doing some sort of system maintenance and, in the process, things have gone terribly wrong.  This is definitely not intentional.  Some have suggested that this was intended to stop credit card loads at Target, but most people get errors before paying for the load.  This means that all forms of payment, including cash, are affected.

What to do?

Wait it out.  I recommend holding off on reloading your cards until you hear an all clear from this blog or elsewhere.  I realize that there are only a few days left in the month to max out your calendar month limits ($5K of in-store loads per month per card) so the timing is really bad.  If you do try to load, please report your experience in the comments below.  I’ll update this post as more information comes in.

See also

The complete guide to Bluebird, REDcard, Serve, and SoftServe

BluebirdServeRedcard

About Greg The Frequent Miler

Greg is the owner, founder, and primary author of the Frequent Miler. He earns millions of points and miles each year, mostly without flying, and dedicates this blog to teaching others how to do the same.

More articles by Greg The Frequent Miler »

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Boon
Guest
Boon

Same issue here w/ Redbird at Target, issue came up after cashier entered load amount, something like “Unable to connect to online server” came up on screen. Form of payment was not a factor because transaction never progressed to that point.

Dr. Bob
Guest
Dr. Bob

Logged onto my SoftServe account fine, but get the same message for my wife’s RedBird account. 2/26/15 8:30am EST

JEM
Guest
JEM

No problem loading Serve at (intermountain west) Walmart Kate early this morning.

Yo
Guest
Yo

I loaded my BB just fine yesterday morning.

Jeff
Guest
Jeff

I attempted to load a redbird and they got error messages saying “offline processor can’t sell card” after several tries and moving around to different terminals it went through but two receipts were generated, one an error message and one the regular receipt. When I logged into the account the money had not posted. That was yesterday. This morning my password was rejected when I signed in.

Nick
Guest
Nick

Failure in Colorado at around 1 PM MST Wednesday.

Fiby
Guest

No problem logging into my Serve account online 8:45 am EST 2/26.

Ryan1
Guest
Ryan1

Could not load onto Serve at 8:30pm EST today in Boston area. Problems with Redbird loads with GCs and CC yesterday.

Jon
Guest
Jon

All three stores in the Little Rock area have been down for the last week. After multiple calls to REDbird and Target store support, seems to be a bad POS update (at least here). Might have something to do with troubleshooting or, like you said, an update got bad. Seems as though serve and REDbird and Serve are tied more closely looking at REDbird’s url.

mason
Guest
mason

@jon i’m in LR and experiencing similar issues. follow/DM me on twitter @masonatkinson

barry
Guest
barry

@mason Im in AR as well. I followed you on twitter.

Missnkc
Guest
Missnkc

At the beginning of this month, I went to target to load with visa prepaids. I got an error message but the funds were emptied from the visa prepaids. A few hours later, I got an email saying funds had posted. When I logged into my account, it showed that the money had posted then been reversed. It took three weeks and multiple phone calls with redbird customer service for them to send me a check with my funds. They claimed that it was because I tried to exceed the monthly load amount, but that wasn’t the case. Customer service had admitted on the phone that it was a computer glitch so I was upset they claimed it was my error. Not to mention being out a thousand dollars for three weeks. Long story short, I don’t think I will be using cash or prepaids anymore. I will use credit cards because then I can contest with my card company at least. The security of the serve systems really has me worried now

Sue
Guest
Sue

I loaded $2,500 yesterday, and got error messages for each swipe, but the transactions went through. When I logged in to Redcard, I noticed that only $2,000 was showing. I also loaded another card with $2,500 and received error messages with each transaction. When I logged in to that account, only $1,000 was showing as posted. In all cases, my credit card has been charged. I called AMEX this morning, and they said there is an issue that should be resolved in a couple of hours. I was unable to login to either Redcard account this morning.

D
Guest
D

I basically have the same problem, though with smaller amounts, in Minnesota.

Bob P
Guest
Bob P

I was at a local Target yesterday loading RedBird…Loaded $1000, then another $1000 and then the system froze. The cashier tried both cash registers…it actually seemed to me a system error rather than Target trying to stop me from loading RedBird. I’ll try again today to add the final $500.

John
Guest
John

I was able to load $1000 on my wife’s Redbird last night with no issues. Twin Cities, MN.

brian
Guest
brian

Most probably a glitch in a system someplace since it happened an multiple locations and sounds like different products and the updates were either fixed or rolled-back to get life back to normal for their customers.

Michael
Guest
Michael

No problem loading redbird with a cc yesterday at Target in Longmont, CO. I didn’t get an email saying the load occurred though and couldn’t log into my account this morning.

Douglas
Guest
Douglas

Can log into BB and serve, but redbird isn’t working.

Douglas
Guest
Douglas

Also added money online through BB successfully.

AJM
Guest
AJM

I was going to wait until the weekend (Saturday) to max out my $5k load on my Redbird, but decided to do it on Wednesday while was in the vicinity of a Target store. Now I’m really glad I did! A good lesson in seizing the opportunity when it presents itself!

Gaurav
Guest
Gaurav

So glad to read this because I had trouble last night. Trying to liquidate 10 Metabank and one Vanilla Visa gift cards at a money center and family dollar in MA.
MC:
card 1–produced error, funds showed up in Serve, then reversed
2: error, no funds removed from GC
3,4,5: processed and loaded onto Serve
7,8: error, no funds removed from GC
9: produced error, funds showed up in Serve, then reversed
10: error, no funds removed from GC

Vanilla Visa at family dollar: error message.

Hopefully it gets resolved soon.

Lance
Guest

Stopped at our local Target last night (2/25 at 5PM CST) – Milwaukee, WI area. We tried loading from 3 different registers – and all failed. The CSR also told me another person had been in earlier – and had the same problem. Noticed the same thing this morning trying to login to the online portal – bad username/passwword.

Charlie
Guest
Charlie

Could not load BB with Simon GC this morning with Kate. Usually very reliable, MO worked just fine though.

Gaurav
Guest
Gaurav

I’ve heard mention of Kate before, never sure what it means. The moneycenter?

JEM
Guest
JEM

Kate = Money Center Kiosk

xshanex
Guest
xshanex

KATE = Kiosk At The Entrance . Same issues last night for me with BB loads (SGCs) at KATE, Money Center and Registers all timed out. MO’s worked reasonable well.

Geoff
Guest
Geoff

Money center kiosk. They work about 10% of the time.

DavidNJ
Guest
DavidNJ

Had opportunity to load yesterday morning but waited until evening so my Wife could also load Amex 4 Target. All loads failed and customer service told us the system went down about 5:30 pm on Wednesday. Sure hope it isn’t another breach. Luckily I unloaded all accounts to pay bills yesterday. Unluckily I still have $8K to load for this months on two Redbirds and one Amex 4 Target.

Valerie
Guest
Valerie

Just – 9:51 am- logged into BB account and used BP.

MichaelP
Guest
MichaelP

Failed to load BB at Customer Service.
1st try: Debit declined with Visa Buxx
2nd try: Clerk said you can only take cash out of that card (using Visa Buxx)

kevin
Guest
kevin

I can log into my Bluebird account but get an error about password on the familys Redcard

BJ
Guest
BJ

Thur. 02/26 @ about 9am
Cannot load RedBird at Target in Baltimore area [Error message when target rep entered amount].

Thur. 03/26 @ 10am
Cannot log into either of our 2 RedBird account. [Username and/or password incorrect].
Can log into lone BlueBird account and send funds to my bank account.

Hope this “glitch” ends soon.

Shannon
Guest
Shannon

Couldn’t load RedBird at Target in Greenville, SC at 3 pm yesterday.

DavidNJ
Guest
DavidNJ

I was just able to log-in to my Redbird account. Going to Target, NOW.

DavidNJ
Guest
DavidNJ

Target / Amex still down as of 10:45 est

josefismael
Guest
josefismael

Able to log in to REdbird account just fine. Did notice a slight change a few days ago – security q entry field is now “hidden” (just displays dots for each character you enter).

Loaded fine at Hopkins, MN Target on Tuesday, but didn’t get the confirm email.

Also nice to know that the 5k limit is based on calendar month. I was never really able to figure that out for sure.

Will
Guest
Will

was unable to do a cash load at 7:30 pst this morning in Portland, OR area.

StopYourself
Guest
StopYourself

Interesting. On Monday, Feb. 23, I stopped at a Target just south of Milwaukee, WI and tried to purchase 5 temp Redbirds for family and friends. I have purchased multiple temp Redbirds before with no issues. However, this time, the computer screen gave an error message that the card could not be purchased.

I’m hoping this was due to these computer glitches or updates or whatever. I got nervous because I thought I had been flagged or it was in connection with my ID or I had “done something wrong.” (Yes, I just put in random SS numbers just to get past the screen at the register).

Wondering if I should make the drive up to try again (I’m in Illinois).

steve
Guest
steve

I did a serve load at Family Dollar around noon yesterday with no problems. My wife tried FD at 7:00 last night and the system was down.

Dr. Bob
Guest
Dr. Bob

I was just able to login to my wife’s RedBird account. All appears normal. 11:07 am EST

MilesPointsTravel
Guest

Had the same issues you had yesterday (and a month or so back). Was just able to log into the account. Everything working now.

Kent C
Guest
Kent C

Anybody buy Vanilla Visa lately, like in the last couple days? Their website has not been working now for at least over 24 hours, front page comes up but system error when entering a card. If you call the #, it doesn’t work, just dead air, occasionally the recording does come on, it will get to the 3 digit pin and then try to transfer you to an extension for that 3 digit pin, saying no extension exists – or – it just routes you back to main menu. The system seems hacked, it’s a mess. I’m not a newbie to this. Been working the Vanilla Visa route for over a year, so something is definitely up. Not sure it’s related to Redbird, etc, but you never know.

Anybody else?

Neil
Guest
Neil

I had a few OVs that didn’t activate and experienced much of the same. Multiple phone calls got “all circuits are busy” and every once in awhile I’d get to a recording and told to input my card number but then get cut off. I think they are just overwhelmed – last night, past midnight, after waiting probably 45 minutes, I got through to someone.

This morning, again a few calls didn’t connect, a few of the calls that connected would eventually cut off and then one got to a stable call queue. I didn’t have the heart to wait it out again today but I assume eventually a rep would have come on the line.

Sabata
Guest
Sabata

Went to VA Target last night.. Guest Services said they were turning away many people because entire system was down. Site not working today; cannot log in. Called Target PrePaid Redcard Resolution line and they say they don’t know a thing. Called general number – busy. Called two Target stores and asked to be transferred to Guest Services. No answer. Just tried to log in to 2 accounts – after clearing my cache – at http://www.target.com/redcard/main. Says it does not recognize me. It is still down! Lesson: do not pay important bills via Redcard. Use it to load, then transfer to your bank or pay off the card. Do not have rely on it to pay time-senstive major bills like mortgages. Or you could end up in this situation with thousands in your account(s) and no access to it, especially as the end of the month appears. I only use RedCard to MS or pay bills way in advance – never anything time-sensitive. Still – the entire system seems down. Keep up the good work on RedCard, Frequent Miler!

todd
Guest
todd

Was able to load three gift cards to bluebird last night at walmart, but only after multiple attempts. It should be noted that the screen will read approved even if it goes through or not. The load actually only occurs if the normal receipt generates – otherwise it is actually timing you out and not loading. If you did not get normal receipt, keep retrying. One card took two times to load and another card took three times to load. Hopefully this is fixed soon.

Ian
Guest
Ian

same experience for me, offline processor. at the service desk was able to get reload done, $1000, $1000, $500, but only $1500 was actually loaded to card. But $2500 shows pending on the card. Will make sure to follow up in a couple of days to see if the pending charges stick…

kevin
Guest
kevin

Just tried to log into Redcard and was able to log in. Could not this morning.

Stephen
Guest
Stephen

able to log into the website this morning, I just tried to load and was unable. Screen showed error message off-line processor.

Meghan
Guest
Meghan

“Server Offline” error in Missoula, MT this morning at 10am. Unable to load anything.

Corey
Guest
Corey

Server offline in Billings, MT also
Wife loaded last night (Redcard) and the first two times she tried got the offline error,
CS ran it a third time and got it to go through.

Kay
Guest
Kay

Server offline in Los Angeles, CA

Tracey
Guest
Tracey

I had a problem trying to load Redbird today, but not sure if it’s the same thing: had just activated my newly arrived card about 30-60 mins prior. When Target CSR tried to load, it printed out two receipts. The small one on top said:

“We’re Sorry! This transaction can’t go through right now. Please try again later or check the package to contact the card issuer”

The second was the normal type receipt you receive when you load, although it says new balance is N/A and looks like it took off money off the AGC (logged in and confirmed). Tried another with a cc and shows as pending charge on there as well, same N/A balance.

Anyone have an idea what’s going on with my situation? Thank you.

THEsocalledfan
Guest
THEsocalledfan

Just to point out, bought MO at Wally world today with sunny gift cards bought at Wally with Amex GC. Obviously an Amex issue…..hope its fixed soon.

Julianne
Guest
Julianne

Successfully purchased MOs at WM using SMGCs around noon CST. Tried to load RB at Target Service Center about 10 minutes later but got the offline error.

Mike
Guest
Mike

Thanks for the blog! I just got back form WM perplexed…
Tried to load Serve, got “Approved” and than “Go talk to Customer Service”

Jimmy
Guest
Jimmy

Did the upload limits change? I was just on the redcard site and it is showing $200 per day / $1000 per month on debit upload…

Phil
Guest
Phil

Tried to load serve at 3 different WM in Northern California. 2 WM Gave server down or timed out message and 1 Walmart loaded just fine without any glitch. Feb25 8pm.

Jim
Guest
Jim

Unsuccessful at a Neighborhood Market in Oregon at 2 p.m. PST on 2/26. The PIN pad said “approved” but the cash register shot out a short receipt that referenced a host error.

Ny
Guest
Ny

Yesterday the message at two different Target stores was cannot call out. I was able to get a credit card load in before but the amount was not credited to my account.

DadOBoys
Guest
DadOBoys

Failed today at 1pm MST in Greeley, CO. Even before swiping a credit card, the register said, “Offline to Processor – Cannot Sell Card”. Said the same thing yesterday when I tried at two different registers.

BeeObee
Guest
BeeObee

Phoned Vanilla Reload CS for second time today. I was told there is a systemwide issue and it should be corrected within the next 4 hours. Conversation took pace about 6pm ET.

Brotherterrance
Guest
Brotherterrance

Initial rejection loading a Serve card at 5 pm EST, followed by it going thru. An hour later, I read your post. Lol

Pointsaholic
Guest
Pointsaholic

I don’t know if this is related but I could not load a Paypal mycash card at -4 today. When they swiped the mycash card it said declined. The load of the money was declined not the CC. The cashier said the system had issues.

James Patterson
Guest
James Patterson

I am in direct contact with a high level executive at American Express and I can confirm that Amex was indeed doing system wide maintenance yesterday across all of its products. This equally affected REDCard, Bluebird, Serve, as well as some credit cards, and accounts using online bill payment systems. This was a major update and we expected intermittent problems. Because REDcard is a test product, it is certainly possible that credit card loads will be disabled in the future. However, Target and Amex are currently in disagreement over this feature because Target believes that the ability to load credit cards has attracted a lot of new customers as well as increased spending at Target. They are measuring this by the number of people who pick up a few things every time they load their REDcard. As such, Target has proposed to pay a larger portion of the percentage fee incurred for using credit cards as payment. For now, all indications point towards the continued use of credit card reloads for REDcard.

Kent C
Guest
Kent C

You seem to have quite a bit of inside info. The info seems reasonable as well. Respectfully, are you personally involved in the operations of Amex..”..major update and WE expected intermittent problems”…or simply have friends in high places…? Thank you.

James Patterson
Guest
James Patterson

I am personally involved with both the rollout of REDcard and its subsequent implementation and updates. My colleagues don’t know I’ve been manufacturing spend myself 🙂

I am a huge fan of this blog.

Kent C
Guest
Kent C

Fantastic. Thanks for sharing!

DadOBoys
Guest
DadOBoys

+1

JMC
Guest
JMC

Hi, yesterday also I tried to load at Walmart in lower Central California, and it didnt work. I tried it at two different registers.

sherri
Guest
sherri

Just left my local Target in Virginia, after successfully loading large amount with credit card. 6PM ET.

sherri
Guest
sherri

oh yes and she did need to move to a different register at the store, FWIW

sherri
Guest
sherri

PS #2 – stopping at Target to reload *has* caused me to make purchases there in lieu of other stores – so it is a win for Target.

Kent C
Guest
Kent C

This is something you might want to read. Kate has not blocked Metabank or US Bank gift cards. How do I know? I loaded $1000 successfully 15 minutes ago in San Diego, not to Serve, not to BB but to Go Bank, which of course is not tied to the AMEX system. For those who haven’t heard of Go Bank, it has a $3,000 monthly limit and is like Serve or BB in that you can do debit loads. I didn’t try Serve at this Kate today because I already maxed out Serve earlier this month. I suspect that it would not work based on others comments. But if Kate has not blocked gift cards (other than Vanilla of course), then hopefully these issues should resolve once AMEX gets their update in – the only concern would be, of course if Amex blocks the gift cards on their own.

LXF
Guest
LXF

Success: 6:45 PM Central time 2/26, Franklin, TN, from Suntrust to Bluebird
Fail: Noon today, Last night, Noon yesterday (first load actually succeeded; the rest all failed with multiple tries)

Kay
Guest
Kay

Prepaid Redcard successfully loaded at Los Angeles, CA target location.

Everyone keep calm and manufacture spending~
Everyone keep calm and chive on~

Ben
Guest

Loaded yesterday and today in the Oklahoma City area to my serve account at Walmart from visa gift cards from gift card mall. Had a lot of issues yesterday during the day, but managed to get in after a couple tries in the evening. Loaded $200 cards at 2 different walmarts.

Today walked into different walmarts and $200 loads no problem (and a short line at both). These were all done in the money center, not on the kiosk/atm

Stephen
Guest
Stephen

Just loaded redcard with no problems.

Victor
Guest
Victor

Just loaded BB and serve a couple hours ago with no issues.

Raz
Guest
Raz

Tried to load 3x$200 vgc at SoCal wm mc on serve. Denied at the time but got an email today (10am PST) that finds had been applied. Check account and confirmed. Interesting thing was I tried other cards at Kate and regular registers for bb loads, no notice on those.

trackback

[…] of Bluebird, REDbird (the Target Prepaid REDcard), and Serve cards were not reliably working (view post here).  Most of the day the problems continued, but as of 6pm EST tonight, we started receiving […]

D
Guest
D

Just left Walmart, loaded bluebird with 4 Cards…no problems.

kedar
Guest
kedar

Is target red card available in Northern California?

stardom
Guest
stardom

I have a couple Redbird. Send me message at:
apadulu at yahoo

Gaurav
Guest
Gaurav

Tried to load a vanilla visa at 6pm at a FD in MA, transaction declined. Incidentally, also tried to buy a PayPal gift card at a gas station, couldn’t because their gift card system has been down since yesterday. Coincidence?

Gaurav
Guest
Gaurav

Did a single load at a Walmart in western MA to minutes ago and it worked on the first try.

Teri
Guest
Teri

2 of my red cards load did not go through while the third one did. I have not exceeded my 5k for the month. However, if I include my loads on 1/31/15 the total came out to be 5k for both cards. I know that the 5k limit is per calendar month. Is there a chance that my 1/31/15 loads are part of Feb instead of Jan? Thanks in advance!

mo
Guest
mo

no problem loading redbird at target in nj as of 10pm

DJO
Guest
DJO

Tried to load Vanilla Visa to Serve yesterday at Family Dollar around 4:45 EST. System said approved, then errored out. Got home and checked Vanilla Visa balance and it was at zero. Sent FB message and e-mail to Family Dollar. Waiting on resolution.

Kent C
Guest
Kent C

ALL Vanilla Visa’s bought on 2/25 were never activated. I would guess you bought yours on that date. I bought one, wasn’t activated, finally got through to a rep who stated system was down on 2/25. She said they were swamped with calls on 2/25, 700 people deep in the cue. She took my card #, receipt info and said it will be active in 24 hours. I spoke to her 30 minutes ago, still not activated but hopeful. She did say any bought after 2/25 should have been activated as usual.

Gaurav
Guest
Gaurav

Interesting. When you go online, does it show as having the value that you loaded onto it even if it is not activated?

Kent C
Guest
Kent C

Online, it just says system error in red after you input the info. It does not even recognize the card exists. If you call the automated system, it will ask for the card #, the expiration date, but when you enter the 3 digit code it just routes back to main menu, it does not say card invalid or card not active. It’s a loop. Again this should just be happening for those who bought vanilla visa cards on 2/25 and have not yet called to get the issue resolved.

Gaurav
Guest
Gaurav

I did buy mine on the 25th, however, I can go online and see an accurate balance. It was declined yesterday while trying to do a Serve load at a FD but I couldn’t be sure if it was the Serve issue or Vanilla. Will try again in a little bit and see what happens.

Kent C
Guest
Kent C

Sounds like your gift card got activated despite being bought on the 25th. A supposed insider who commented above stated AMEX was updating their system related to prepaids, Serve, BB, Redbird so I would suspect that might’ve been the issue. Since AMEX is apparently back on line, you might have better luck today.

Ed U
Guest
Ed U

Loaded yesterday and got an error. My card was charged, but money was “removed” from Redbird account. Called AMEX. They said there is a technical issue and it should be fixed in 24 hours and the money would be put back into the account. Called back today and they told me the same thing. Said they thought it would be fixed but it is not fixed yet. I will be checking tomorrow to see if my $1000 load made it in.

LK
Guest
LK

Bluebird loading fine yesterday.
When you manage family members’ Redbirds, how do you get them to pay bills in your name- won’t the billpay services send checks with the names of the family member on them? do those work for paying off your credit cards?

John
Guest
John

I had a problem this week, loading $1,000 from a credit card, transaction at Target said all was successful, however, funds never showed up in account. Opened a case with support, called back this morning to get an update. They told me that the transaction never came through and that I should call my credit card company and dispute the charge.
But the kicker is that she told me that CREDIT CARDS ARE NO LONGER A VALID PAYMENT OPTION ON TARGET REDCARDS!!!! Debit and cash only. IS THIS TRUE?
Anyway, this is what the support rep at AMEX just told me on the phone.

Racerboy80
Guest
Racerboy80

Hi John…don’t freak out. The CSR’s in India have no idea what is allowed and not allowed. I just did the full daily load on multiple cards. If you call in the future just tell them you did a load and it did not show up, don’t mention that it was on a CC.

When I bought my first card the load did not show up. I was given a number to the resolution center, the number is (800) 438-6468. They had me fax a copy of my receipt and the card and it was fixed within a couple of hours.

Hope that helps…Cheers!

MSRocks
Guest
MSRocks

Hi All,
I have got my new permanent Prepaid Redcard recently. I have tried to load it for the first time a week back and every time the CSR swipes my Redcard the register says refund. I call the Redcard customer service and they said its a known issue and they are trying to fix it and promised that it will be fixed in 24 hrs. I have tried it again after 48 hours and again tried some more times after that and my recent try was yesterday and it still says refund as soon as they swipe the card every time. Target CSR’s are not so knowledgeable about the issue and all they can say is call the customer service number on the back of the card. Calling Amex is getting me no where, all they say is it will be fixed in 24hrs every time i call them.

Has any one experienced this kinda issues?

Jason
Guest
Jason

LOAD FAILURE 3/6/15: Redcard Load of $2xx.00 did not post to Redcard acct online, but deducted from CC.

Called AMEX Redcard Cust Svc and they said it may take up top 10 days for load to show in RedCard acct.

Load on 3/5 at same Target store went fine.

Erratic issues, still.

Racerboy80
Guest
Racerboy80

Just loaded in Colorado. No problems whatsoever. Easy Peezy Lemon Squeezy!

60feet6inches
Guest
60feet6inches

3/12/2015, 8:30pm Dallas TX — Attempted to load Redbird with Starwood Amex. DECLINED
Attempted to load Redbird with 3 different Chase cards. SUCCESS x 3.

Jason
Guest
Jason

3/14/15 12 noon EST, Reading, Pa. Loaded 2 different Redbirds with AMEX GCs, 1 load each. No issues. Seems load issue is intermittent.