@Amex: What’s the deal with your Marriott spend offer?

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Update April 9, 2019: The registration period for this offer has been extended to May 31, 2019. If you were unable to register for the promotion previously, try using this link and let us know if you continue having problems with registration.

On January 23rd, Amex published this press release: American Express and Marriott International Revamp Cobranded Consumer and Business Credit Cards with Introduction of new Marriott Bonvoy™ Travel Program.  Part of the press release described a spend offer for those with the SPG consumer card which was rebranded as the Marriott Bonvoy American Express Card.  Here’s a direct quote from the press release:

In addition, starting February 24, 2019, Marriott Bonvoy American Express Card Members whose accounts were opened before January 23, 2019 will be eligible to earn up to 100,000 bonus Marriott Bonvoy points. Once registered, eligible Card Members can earn 25,000 bonus points for every $25,000 in eligible purchases on the Card, for up to 100,000 points through the end of the year. Eligible Card Members will receive more information about this offer, including the relevant terms and how to register their Card soon.

This public statement seems to indicate that the spend offer would be available to all cardholders who opened their accounts before January 23rd 2019.  But many cardholders seem to have been left out.

On February 24th, the offer went live for some.  We published: How To Start Earning 3x On One Type Of Marriott Bonvoy Card (Although It’s Probably Not Worth It).  Some cardholders saw the offer directly in their account.  Others (like me) had to click a special link to register (here’s the link to try yourself).  We were the lucky ones.

Many readers have reported that they have been unable to register for this offer despite having a Bonvoy Amex card that was opened before Jan 23rd.

So, I ask you Amex… what’s the deal?  We’ll publish an update once Amex answers.

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