@Amex: What’s the deal with your Marriott spend offer?

On January 23rd, Amex published this press release: American Express and Marriott International Revamp Cobranded Consumer and Business Credit Cards with Introduction of new Marriott Bonvoy™ Travel Program.  Part of the press release described a spend offer for those with the SPG consumer card which was rebranded as the Marriott Bonvoy American Express Card.  Here’s a direct quote from the press release:

In addition, starting February 24, 2019, Marriott Bonvoy American Express Card Members whose accounts were opened before January 23, 2019 will be eligible to earn up to 100,000 bonus Marriott Bonvoy points. Once registered, eligible Card Members can earn 25,000 bonus points for every $25,000 in eligible purchases on the Card, for up to 100,000 points through the end of the year. Eligible Card Members will receive more information about this offer, including the relevant terms and how to register their Card soon.

This public statement seems to indicate that the spend offer would be available to all cardholders who opened their accounts before January 23rd 2019.  But many cardholders seem to have been left out.

On February 24th, the offer went live for some.  We published: How To Start Earning 3x On One Type Of Marriott Bonvoy Card (Although It’s Probably Not Worth It).  Some cardholders saw the offer directly in their account.  Others (like me) had to click a special link to register (here’s the link to try yourself).  We were the lucky ones.

Many readers have reported that they have been unable to register for this offer despite having a Bonvoy Amex card that was opened before Jan 23rd.

So, I ask you Amex… what’s the deal?  We’ll publish an update once Amex answers.

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Brian
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Brian

Got the offer on the personal card. But nothing on the business card. it would be nice to get the business one, too!

philco
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philco

Thanks for asking Amex. I did not get the offer on my consumer card (checked again this morning). Nor on the business card I hold (I realize that is a separate offer and likely targeted). I have held both for years. I had high spend on both cards up until the earnings devaluation back in August.

Matty Tailwinds
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Matty Tailwinds

$25K in spending for 25K Marriott Bones !? Pathetic. If it was 1 MB for every $1 spent, up to 100K BMs, then maybe. I hereby declare that Marriott Rewards are henceforth referred to as Marriott Bones or MBs for efficiency. This program will be stripped down to the bones soon enough. Bon voyage, Marriott.

ktc
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ktc

yes bon voy, not spending another $ on the sinking boat.

Mark
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Mark

My spouse’s card is over 2 years old. Probably $25k in spend in 2 years. No love at the home page of AOs or from the link

Carl
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Carl

What’s the deal with raising the annual fee on the business card to $125. Given that I have lifetime status, and the personal card, this card is no longer a keeper at $125 – spend at 2 points is not interesting, so it offers little any more.

Pam
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Pam

I am personally feeling renewed hope & interest toward Bonvoy after their recent offers to me:

1. Upgrade personal to Brilliant for 100k MRs by 4.24 – $700 – $900 in gimme’ value & no credit pull (Check)

2. Use that $5k spend towards meeting the $25k req for a min of 3x non-bonus spend, $525 – $675 in value at .007 – .009/point. Now competitive again with CB cards & CFU for non-bonus spend (Check)

3. Repeat 2. twice more before year-end for Platinum Elite status thru Feb 2021. I cannot place a value on those props that treat their Plats well, but it is worth some spend & effort to get it! (Maybe)

4. Throw in the Biz card for addtl (& greater) non-bonus spend value, 3.5 points non-bonus spend = .0315 at .09 (Check)

These incentives seem to be AMEX’s doing rather than Chase or Marriott (since Chase Marriott cards aren’t offering these same challenges).

For 2 cards, anyways, that I was set to dump next month upon renewal, AMEX has given me pause & completely changed my non-bonus spend strategy for the remainder of the year (when my CFU 3x offer runs its course in April).

Of course the best thing they could do is go back to 3x min on all spend, but AMEX’s new offerings at least provide a competitive way to accumulate MRs with some added effort & concentrated spend. At least AMEX is trying, better than I can say for Marriott on their end!

Pam
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Pam

just upgraded to Brilliant card. good news – confirmed with AMEX the $5k required spend (for the 100k bonus MRs) also applies towards the 25k x 4 bonus offer, which ALSO carries over to the new account type. my renewal date isn’t until later this month, but I still keep my free 35k night for this year even though my account type just changed.

benefits are effective immediately, so I will also receive the $300 resort credit when I check out tomorrow, before the prorated AF even hits. again…AMEX is making some attractive offers on Marriott’s behalf!

Ricardo
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Ricardo

Any news from Amex on this?…I was not targeted on either card. Multiple calls and chats with supervisors and escalated situation, but still no answer for me.

BradB
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BradB

Greg, thank you for responding to my previous reply about my chat experience on this and for following up. I just spent 47 minutes on the phone with AMEX and was ultimately told it was targeted. I argued for the issue to be escalated to the rewards team, and was told to call back in 6-8 weeks. This was from the second person I talked to, in tech support. The regular customer service rep I talked to first seemed to agree that I should be eligible and transferred me to tech support, as he knew of nothing he could do to help. Both reps found the press release (that I found thanks to you). Of course, 6-8 weeks is after the registration period. I was going to put $75k on this and then upgrade to the Brilliant towards the end of the year like Pam, extending my Platinum status another year. Good to know from her report that the promo would continue should I upgrade earlier. Although I don’t know that I would trust AMEX on that and it appears moot for me anyway since I can’t register.