Chase offering $100 statement credit for some CSR holders

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Chase is offering a $100 statement credit to some Sapphire Reserve cardholders whose annual fees have recently posted. That’s awesome. They are doing this by sending a secure message with the subject, ““Important: A $100 statement credit toward the annual fee on your Reserve credit card”.

We received that above screen shot / report from reader AG on Twitter:

Note that not everyone is receiving this secure message. The annual fee on the CSR in my household won’t post until September, so we didn’t receive this offer. One Mile at a Time reports that this message has or will go out to those whose with CSR renewal dates between April 1 and July 1, 2020. If your renewal date is within that window and you haven’t yet received the message, I recommend being patient as I imagine messages will go out in waves.

Overall, this is a nice gesture. Is it enough to encourage people to keep an ultra-premium card with a high annual fee? Given the fact that Chase recently increased the annual fee from $450 to $550, I’m not sure that a $100 credit will be enough to get people to keep it. As Greg and I recently discussed in a Frequent Miler on the Air episode, we expect that issuers will likely need to offer good retention offers to keep customers holding expensive travel cards in a time when they can’t travel. Chase hasn’t previously offered generous retention bonuses on this card, so on the one hand $100 is more than most have ever gotten. On the other hand, I wonder if this wasn’t a move to try to placate some folks with the knowledge that there will be others who will call for something better.

At this point, I wouldn’t expect that Chase has yet begun to make retention offers, but I expect this is a first step in that direction. Obviously if you get the offer, that’s nice. At the same time, you need to crunch the numbers. I imagine that within the next year travel will likely resume and most of us will be booking future travel and thus able to use some of the card’s benefits ($300 travel credit, redeeming points at 1.5c each, 3x dining if you’re ordering takeout, etc), but totally unable to use other benefits for at least a few months and maybe more (like Priority Pass). I suspect there are many who will determine that even $450 is too much given the current environment. On the other hand, if you value the $300 travel credit near face value (again, you could use this year’s credit to book prepaid things like flights or hotels for next year or pay to load an EZ Pass, etc) and you value this year’s $60 DoorDash credit near face value (note there will be another $60 credit next year also), the net cost may still be worth it to some for ancillary benefits and 3x dining for some.

However, if you decide that you no longer want the CSR, I do not recommend cancelling but rather calling to downgrade to a card with no annual fee (the Chase Freedom or Chase Freedom Unlimited). Keep in mind that even if you already have a Chase Freedom card, you can downgrade your CSR and have another Freedom card. It makes more sense to keep the slot there to be able to upgrade again in the future or to use the benefits of the no-fee card.

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