Chasing Diamond: Suite Upgrade correction


In yesterday’s post “Chasing Diamond: Suite Upgrade Awards” I made a mistake.  I wrote that Hyatt’s “My Elite Rate” was not considered an eligible rate for Upgrade Awards.  I was wrong.  I’ve updated the post accordingly.

I don’t know what I was thinking when I believed the phone agent who gave me this information.  I tell people all the time not to believe what phone agents tell you.  They’re not lying to you.  They’re simply often wrong.  I don’t mean Hyatt reps specifically.  I mean everyone.  Try it.  Call just about any company and ask about their policy on some obscure thing.  Then, call again and ask the same question.  I bet you’ll get two different answers.  Why didn’t I think of this before publishing my prior post?  I made a mistake.  Just like a phone agent.

The above paragraph may make me sound prejudiced against phone agents.  If so, I apologize!  I think that everyone is equally capable of disseminating wrong information, and often does.  Even me.  But, we don’t do it on purpose.

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