Updated: Coronavirus / COVID-19 cancellation policies and status extensions: Cruises, Flights, Hotels, and more

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As COVID-19 policies have continued to change and adapt, we have overhauled and updated this guide to COVID-19 policies of US airlines and major cruise and hotel chains on May 25, 2020 to reflect both change/cancellation policies as well as elite status and other key loyalty program updates with an easy-to-use table of contents for your quick reference below.

Note that if you’ve booked via a travel agency like Expedia, Priceline, etc, you’ll need to contact your travel agency about cancellation.

coronavirus cancellation policies

Table of Contents

General COVID-19 cancellation tips

A couple of quick tips for cancellations related to COVID-19:

  • Keep in mind that some providers are offering incentives to keep your original booking (for example, a credit worth more than you originally paid), while others are offering a choice between a future credit or a refund. If the provider is not offering an incentive to take the future credit, it probably makes more sense to accept a refund.
  • The DOT has issued guidance that when your flight to/from/within the United States has been cancelled or rescheduled by the airline, you must be offered a refund. Most airlines are offering airline credit for those who choose to cancel, but know that if they cancel your flight you do not need to accept a travel voucher but rather can be refunded.
  • In some cases, the travel provider may be required to offer a refund as an option, so do not be afraid to ask for a refund if you believe you are entitled to one.
  • In general, your best bet is to wait until a flexible policy for your travel dates has been announced. Policies are constantly expanding. If your flight/hotel reservation is not covered under current policy, you may do better by waiting.
  • Similarly, if you have a flight reservation that has not yet been cancelled by the airline and you are not being offered a refund, you may want to wait until as close to departure as possible to see if the airline cancels your flight. If they do cancel it (for travel to/from/within the US), they are required to offer a refund. Some airlines have been offering an optional airline credit worth more than the amount originally paid. It wouldn’t make sense to accept a credit worth the amount you originally paid if the airline has canceled since you can alternatively have a cash refund (and apply that to a future reservation with no time restriction or toward anything else you’d like).
  • In general, if your travel is not within the next 3 days or the time period for cancellations is not about to expire, you will likely need to wait until closer to travel and/or will have trouble getting through to an airline to do so.

Below see the policies for specific providers.

Airline Coronavirus Cancellation Policies

Alaska Airlines

coronavirus cancellation policies

Link to waiver policy

Revenue tickets and award tickets

For tickets purchased on or before February 26, 2020 for travel 3/9-12/31/20:

  • If you purchased a Saver fare for travel through December 31, 2020, you may:
    • Cancel your trip and deposit the funds into your My Account wallet or receive a credit certificate
  • If you purchased a nonrefundable First Class, main, or award ticket for travel through December 31, 2020, you may:
    • Change without fee. New travel must be completed within one year of the original travel date. A fare difference may apply to your new itinerary.
    • Cancel your trip and deposit the funds into My Account wallet or credit card certificate via email.

For tickets purchased 2/27 to May 31, 2020:

  • If you purchase a Saver fare between February 27, 2020 and May 31, 2020 for travel through April 30, 2021, you may:
    • Cancel your trip and deposit the funds into your My Account wallet or receive a credit certificate for future travel
  • If you purchase a nonrefundable First Class, main, or award ticket between February 27, 2020 and May 31, 2020 for travel through April 30, 2021, you may:
    • Change without fee. New travel must be completed within one year of original travel dates. A fare difference may apply to your new itinerary.
    • Cancel your trip and deposit the funds into My Account wallet or receive a credit certificate for future travel.

Additionally note that some states and countries served by Alaska have additional restrictions. See their page linked above for full details.

Elite Status
  • Current Mileage Plan status will be extended through December 31, 2021
  • There will be additional opportunities in the coming months to earn more elite-qualifying miles
  • Any elite-qualifying miles earned between January 1, 2020 and April 30, 2020 will be rolled over to 2021 to give you a head start on earning your status for 2022

American Airlines

coronavirus cancellation policies

Link to waiver policy

Link to latest AA news regarding COVID-19

Revenue tickets

For tickets purchased before May 31, 2020:

  • If you bought your ticket before March 1, 2020, for travel through September 30, 2020, you can rebook without change fees. Travel must be completed on or before December 31, 2021.

For newly tickets purchased March 1, 2020 to May 31, 2020:

  • If you purchased a ticket on American Airlines between March 1, 2020 at 4:30 p.m. CT and May 31, 2020 at 11:59 p.m. CT, will not incur change fees prior to travel (includes all future travel).

New travel must be completed on or before December 31, 2021.

If you have a ticket that is expiring between March 1 and September 30, 2020, the value of your unused ticket can be used for travel through
December 31, 2021.

Award tickets

American will waive award reinstatement and change fees for awards booked by May 31, 2020, for travel through September 30, 2020 for eligible bookings.

If your trip is eligible, your miles will be automatically reinstated within 48 hours of canceling your trip online.

Update: The rules for what constitutes an “eligible” booking are very restrictive:

Automatic mileage reinstatement
If your trip is eligible, your miles will be automatically reinstated within 48 hours of canceling your trip online. For all other trips, contact Reservations to have your miles reinstated.

Eligible customers / trips must meet these requirements:

The reservation is for a single passenger.
The traveler and the AAdvantage® member whose miles were redeemed are the same.
Travel is on American Airlines flights only.
The ticket was purchased directly with American in the U.S. or via our U.S. website.
Travel for any portion of the trip has not begun.
No changes have been made to the trip since the ticket was issued.
Refunds for the purchase of ancillary products such as seats, pre-paid bags or priority boarding will need to be requested separately.

The fact that the waived changes only apply to travel on American and only if there is a single passenger and that passenger used his or her own miles narrows down the field of who could make use of the policy considerably. (Source)

For award travel ticketed on or after June 1, 2020, American will waive change and reinstatement fees when the change is made at least 60 days before travel and is implementing a new fee structure for changes closer in. See this post for more detail.

Elite status

If you currently have American Airlines elite status that is scheduled to expire January 31, 2021, it is now extended to January 31, 2022. That includes those who earned status based on last year’s flight activity, those who completed status matches already that granted status through January 2021, those who were gifted status or got it from a promotion (like the free matches from Hyatt Globalist last year), etc.

When it becomes safe to travel again, 2020 American Airlines elite status will be much easier to obtain. This will only apply to you if you don’t currently have American Airlines status (if you have status, it will be extended). In order to earn 2020 status for the 2021 year (which would be valid until 1/31/22), you would need to earn as per the following:

  • Gold: 15K EQMs / 15 EQS / $1500 EQDs
  • Platinum: 30K EQMs / 30 EQS / $4000 EQDs
  • Platinum Pro: 45K EQMs / 45 EQS / $6000 EQDs
  • Executive Platinum: 60K EQMs / 60 EQS / $9000 EQDs

Delta Airlines

coronavirus cancellation policies

Our post

Link to policy.

Revenue tickets, award tickets, or Companion Certificate travel
  • Tickets purchased between March 1 and May 31, 2020, can be changed without a change fee for a year from the date you purchased it.
  • If you have upcoming travel already booked for March through September 30, 2020 as of April 17, 2020 or have existing eCredits or canceled travel from flights in March through September 30, 2020, Delta is waiving change fees and extending eCredits through September 30, 2022
  • For award flights that qualify for a change fee waiver, the mile redeposit fee is also waived.
  • All Companion Certificates that were active as of March 1, 2020, have been extended by 6 months or more from the original expiration
Elite status

Delta has announced that they are extending elite status through 2021. See our post for more detail, but here are highlights:

  • Delta has automatically extend the status you have for 2020 through 2021. You’ll therefore retain your Medallion status through January 31, 2022.
  • All your Medallion Qualification Miles (MQMs) will be rolled over into 2021
  • Choice Benefits (e.g. upgrade certificates, travel vouchers, etc.), are being extended. If you selected Global or Regional upgrade certificates, you’ll receive an extra six months to redeem them. The same goes for if you selected a $200 travel voucher. Platinum and Diamond Medallion members will also be able to select Choice benefits in 2021.

Frontier

Link to policy

Revenue tickets

Existing Reservations
For tickets issued prior to March 10, 2020 and with travel through April 30, 2020: 

  • Customers may make a one-time change to their itinerary without a change/cancel fee.

Flexibility for new bookings
For tickets issued March 10 through April 15, 2020: 

  • Customers may make a one-time change to their itinerary without a change/cancel fee.
  • For changed flights, travel must be completed by September 12, 2021

Keep in mind these restrictions on your change:

  • If you change to new flight of equal or lesser value, the change fee is waived, no residual value retained by customer
  • If you change to new flight at a higher price, the change fee waived, customer pays fare difference
  • If you cancel your flight: the cancel fee is waived, customer retains the value of the ticket to be applied toward the purchase of a future ticket within 90 days of cancellation. Note that you need to book your new ticket within 90 days of the day you cancel.
  • Changes must be made at least 24 hours in advance or standard change fees apply

Again, the key restrictions to keep in mind are that you can only make one change and if you cancel you have 90 days to rebook (though your new travel can be later).

Hawaiian Airlines

Link to policy

Revenue tickets and award tickets
  • Tickets purchased between March 1 and June 30, 2020 will incur no change fees for any changes made within two (2) years of the original ticket purchase date. A fare difference may apply.
  • Tickets purchased before March 1, 2020 with travel dates between March 1 and September 30 2020: No change fees for rebooked travel that begins on or before May 31, 2022. A fare difference may apply. Tickets must be changed no later than Dec. 31, 2020 or one year from the original ticket purchase date (whichever is later). If the ticket expiration date occurs prior to Dec. 31, 2020, a one-time exchange (without charge) can be applied to extend the ticket validity another 12 months.
  • HawaiianMiles award redeposit fees will be waived for flights covered by the above change policies
Elite status
  • All current Elite members will have their status extended through February 2022
  • Updated requirements for earning elite status in 2020:
    • Pualani Gold: 15 segments or 10,000 miles
    • Pualani Platinum: 30 segments or 20,000 miles

JetBlue

coronavirus cancellation policies

Link to policy

Revenue tickets (this policy may also include award tickets – it isn’t clearly specified):
  • Suspended change and cancel fees for all new bookings made between March 27 and May 31, 2020 for travel through January 4, 2021
  • The change/cancel fees suspension also applies for bookings made between February 27 and March 5, 2020 for travel through June 1, 2020, and for bookings made between March 6 and March 26, 2020 for travel through September 8, 2020.
  • Eligible changes made will receive a JetBlue Travel Bank Credit in the amount of the flight fare plus any applicable taxes and fees, valid for 24 months from date of issuance toward future JetBlue air travel only.

If you have a Travel Bank credit from a previous flight purchase that is expiring between February 27 and May 31, it will now expire December 31, 2020.

Travel Bank credits issued between February 27 and May 31 for flight purchases will now have an 18-month expiration period as opposed to the typical 12 months.

Elite Status
  • All currently-valid status (whether earned through flight activity or via credit card spend) is being extended through Dec. 31, 2021
  • Current Mosaics to gift Mosaic status to one person of their choosing. The nominated TrueBlue member will become a full-fledged Mosaic from June 15, 2020 through June 15, 2021. Current Mosaics must nominate the member of their choosing by June 1, 2020.
  • Those looking to earn Mosaic status during 2020 will have qualification requirements reduced by 50% as follows:
    • Earn 7,500 Mosaic qualifying points (vs. the usual 15,000 points)
      or
    • Earn 6,000 Mosaic qualifying points and 15 segments (vs. the usual 12,000 points and 30 segments)

Spirit

coronavirus cancellation policies

Link to policy

Revenue tickets
  • Those who must change plans due to COVID-19 have the option to receive a reservation credit for the full value of their reservation that can be used for up to 12 months to book any flight through the end of the schedule. The credit can be used toward fare, checked baggage, seat selection, etc, and can be used over multiple bookings until the full value is used. However, it can only be used by one of the guests linked to the original reservation.
Mileage Expiration
  • All miles in your account as of March 1, 2020 will have their expiration date extended through the end of September 2020 (assuming you don’t use them sooner).

Southwest

coronavirus cancellation policies

Link to policy

Revenue tickets

Southwest never charges change or cancellation fees. Ordinarily, as long as you cancel at least 10 minutes prior to departure, you receive a travel credit valid for up to one year from the original date of purchase. If you cancel an award booking at least 10 minutes prior to departure, points post back to your account immediately. Additionally:

  • Customers’ funds that have expired or will expire between March 1, 2020 and September 7, 2020, will now expire September 7, 2022.
  • Any travel funds created because you cancel a flight between March 1 – September 7, 2020, will expire September 7, 2022.
  • Note that while these unused travel funds will be available until September 7, 2022, once the funds are used to make a purchase, the expiration date of the travel funds will then follow normal ticketing rules and will expire 12 months from the date of purchase.
  • Those Members who have travel funds that are set to expire or funds that are created between March 1, 2020 and September 7, 2020 will have the option to convert those travel funds into Rapid Rewards points at the same rate you would be able to purchase a ticket with points today. Note that Southwest is still working on implementing this capability and it is not yet live. We will post when it goes live and include a link to the update here.

Note that in some cases, customers can change to a date within 60 days of the originally-scheduled travel date without paying any fare difference as long as your origin and destination cities do not change. Look for flights that display as “Available.” Flights that show a price point are not eligible for a change without paying a fare difference. This can be done online.

Elite status
  • For A-List and A-List Preferred Members who earned A-List or A-List Preferred status through December 31, 2020 and not through any type of promotion, status is extended through December 31, 2021.
  • For 2020 elite status qualification, all customers have received 15,000 tier qualifying points (TQPs) and 10 qualifying one-way flight segments toward tier status. This means members will need to earn an additional:
    • 20K points / 15 segments for A-list status
    • 55K points / 40 segments for A-list Preferred status
Companion Pass
  • Those whose Companion Pass benefits was set to expire on December 31, 2020, will now have a Companion Pass through June 30, 2021
  • For 2020 Companion Pass qualification, all customers have received 25,000 Companion Pass qualifying points (CPQPs) and 25 qualifying one-way flight segments toward Companion Pass. This means that a Companion Pass that is valid through December 31, 2020 will require members to earn 100,000 Rapid Rewards points or 75 segments (as opposed to the ordinary requirements of 125K points / 100 segments).

United

coronavirus cancellation policies

Link to policy

All tickets

For tickets purchased on or before March 2, 2020 for travel from March 3 to May 31, 2020:

  • All change fees are waived
  • New tickets must be reissued on/before December 31, 2020 or 12 months from original ticket date, whichever is earlier
  • Rebooked travel must commence within 12 months from the original ticket issue date

For tickets issued March 3 through March 31, 2020:

  • Customers will be permitted to change free of charge to a flight of equal or lesser value for travel up to 24 months from the original ticket issue date.

For tickets issued between April 1, 2020, and May 31, 2020:

  • Customers will be permitted to change free of charge to a flight of equal or lesser value for travel up to 12 months from the original ticket issue date.

For changes, keep in mind that:

  • If the new flight is priced higher, the customer may change for no fee but must pay the fare difference.
  • If the new flight is priced lower, the customer may change for free but no residual value will be given.
  • This applies to all tickets, all fare types, all destinations, all points-of-sale, all travel dates available for sale, provided ticket number starts with 016.
  • All redeposit fees are waived for award ticket cancellations made more than 30 days before departure for the remainder of 2020.
Elite status
  • If you have current 2020 Premier status, it will be extended to January 31, 2022.
  • To earn new status during 2020 for the 2021 membership year, you will need:
    • Silver: 6 PQFs and 2,000 PDPs or 2,500 PQPs
    • Gold: 12 PQFs and 4,000 PQPs or 5,000 PQPs
    • Platinum: 18 PQFs and 6,000 PQPs or 7,500 PQPs
    • 1K: 26 PQFs and 9,000 PQPs or 12,000 PQPs

United is extending elite status by 1 year. Read more here.

Cruise line coronavirus cancellation policies

coronavirus cancellation policies

Carnival

Link to policy

As of 5/25/20, Carnival has canceled the following:

  • All San Francisco sailings through 2020
  • All Carnival Sunrise sailings through and including October 19, 2020
  • All Carnival Legend sailings through and including October 30, 2020
  • All Carnival Radiance sailings through and including November 1, 2020
  • All Carnival Spirit Alaska, Hawaii, & Trans-Pacific sailings through and including October 6, 2020
  • Carnival Breeze, Carnival Dream, Carnival Elation, Carnival Freedom, Carnival Horizon, Carnival Magic, Carnival Sensation, & Carnival Vista sailings through and including July 31, 2020
  • Carnival Splendor sailings through and including September 17, 2020
  • All Other Ships sailings through and including August 31, 2020

Those with cruises scheduled during the above period can either receive a 100% refund of the price paid or:

  • Cruise lengths of 6+ days: get a 100% future cruise credit + $600 onboard credit per statement if rebooked by 12/31/20 for sailing by 12/31/22.
  • Cruise lengths of 5 days or less: get a 100% future cruise credit + $300 onboard credit per statement if rebooked by 12/31/20 for sailing by 12/31/22.

To make your selection for a cruise canceled as per the above-listed cancellations, choose your preferred option online by using this form.

Celebrity Cruises

Link to policy

Customers who book by August 1, 2020 can change or cancel up to 48 hours prior to sailing for cruises departing up to May 4, 2022 and receive a future cruise credit in the full amount paid for the cruise that can be used for any sailings up to May 4, 2022. Note that if you booked through a travel agent, you’ll need to contact your agent.

If you apply your future cruise credit to a cruise of lesser value, the remaining value will be issued as a new future cruise credit.

If you change by August 1, 2020 you can take the same cruise for the same price / with the same promotions the following year.

If you wish to cancel instead of taking a future cruise credit, Celebrity’s standard cancelation policy applies. You’ll receive a full refund of the amount paid to date prior to final payment, and the nonrefundable deposits will be returned in the form of an Future Cruise Credit. After final payment, the standard cancellation penalties apply.

Crystal Cruises

Link to policy

Crystal Cruises is maintaining a list of cancelled cruises here.

Guests on these cancelled sailings can either get:

• A 100% refund of cruise fare, port charges, taxes, and fees paid, and any air and hotel packages booked through Crystal.

OR

• A Future Cruise Credit* equal to 125% of their cruise fare paid – valid on any Crystal experience (Ocean, River, Yacht or Expedition) embarking through December 31, 2022 – along with a refund of port charges, taxes, and fees, and air and hotel packages booked through Crystal.

If guests are unable to redeem the future cruise credit by December 31, 2022, they may request a refund of the original cruise fare paid.

Note that the future cruise credit will be automatically applied to your profile, but you can alternatively contact Crystal for a refund prior to your original sailing date by eamiling them here: Resolutions@crystalcruises.com.

Crystal Cruises has additionally enacted a new cancellation policy until further notice whereby guests can cancel up to 7 days prior to first service and receive a 100% Future Cruise Credit for cruise monies paid. This applies to both new and existing bookings on Ocean, River, Yacht and Expedition. The future cruise credit can be used on cruises through the end of 2022.

Those who do not want a future cruise credit are subject to the following refund policy:

  • Cancel more than 90 days in advance, get a refund of money paid minus an admin fee.
  • Cancel 31-90 days in advance, get a 75% refund
  • Cancel 30 days or fewer in advance, get no refund

Disney Cruise Lines

Link to policy

All new departures through July 27, 2020 have been suspended. Those booked on effected sailings can either receive a cruise credit valid for 15 months from original sailing date or a full refund. Frequent Miler note: a full refund gives you cash that is valid forever. Not sure why anyone would take a credit tied to a cruise within 15 months rather than cash if the cruise line isn’t offering any incentive to take the credit (in the form of onboard credit or higher monetary value as other cruise lines in this section are offering).

Norwegian

Link to policy

Sailings scheduled through November 30, 2020 can be cancelled up to 48 hours prior to start of the sailing date and receive a 100% future cruise credit that is valid for new sailings through December 31, 2022, but the new booking must be made within one year of the cancellation date.

All cruises scheduled for December 1st and beyond can be cancelled for a full refund up to 120 days before departure.

Oceania

Link to policy

  • Cancel for any reason up to 48 hours prior to departure and receive a Future Cruise Credit equal to 100% of the cruise fare paid
  • Valid for all existing reservations for voyages departing in 2020, 2021, or 2022.
  • Valid for all new reservations through July 31, 2020 for scheduled voyages departing through in 2020, 2021, or 2022
  • Future Cruise Credit is valid for redemption for one year from date of issue for travel departing no later than December 31, 2022

Princess

Link to most recent update and earlier policy (which still applies to cruises from May 11-31, 2020)

Princess Cruise Lines has announced that they will voluntarily pause operations through the end of the summer 2020 season. This includes:

  • All remaining Alaska cruises on Emerald Princess and Ruby Princess
  • All remaining Europe and Transatlantic cruises on Enchanted Princess, Regal Princess, Sky Princess, Crown Princess and Island Princess
  • Summer Caribbean cruises and all Canada & New England cruises on Caribbean Princess and Sky Princess
  • Summer to Fall cruises departing from Japan on Diamond Princess
  • Australia-based cruises on Sapphire Princess and Sea Princess through August
  • July cruises sailing from Taiwan on Majestic Princess
  • Fall cruises sailing to Hawaii and French Polynesia on Pacific Princess through November

If you were scheduled to sail during this time, you can request a refund hereNote that you must request a refund by June 15, 2020 or you will automatically receive a future cruise credit.

Those opting for a future cruise credit will receive a future cruise credit equal to 100% of the cruise fare paid plus an additional bonus FCC equal to 25% of the cruise fare (note that the matching bonus FCC will not exceed the base cruise fare amount of the currently booked cruise and will have a minimum value of $100 per person).

Note: Be sure to click the box that says “Option 2” if you want the refund as shown here:

Regent Seven Seas Cruises

Link to policy

  • For all existing and new reservations made before May 18, 2020 on voyages embarking on or before December 31, 2020, guests who have paid in full have the option to cancel up to 48 hours prior to departure date and receive a 100% Future Cruise Credit.
  • For reservations made with our Return with Regent offer between May 18 and July 31, 2020, guests who have paid in full have the option to cancel up to 15* days prior to departure date and receive a 100% Future Cruise Credit.
  • Future Cruise Credit can be applied to any new reservation made within one year of the issuance of the credit on any Regent voyage sailing before December 31, 2022.

Royal Caribbean

Link to policy

  • For cruises booked on or before August 1st, 2020, you can cancel any cruise that sets sail from now through April 30, 2022 provided you cancel at least 48 hours in advance.
  • You will receive a future cruise credit that is valid through December 31, 2021 or 12 months from your original canceled sail date (whichever is longer) and can be used for any open sailings at the time of booking
  • Royal Caribbean has also added a best price guarantee allowing you to price match up to 48 hours in advance of sailing and receive the difference in nonrefundable onboard credit (or rate adjustment if you haven’t completed final payment).
  • You can get the same price and promotion terms if you change to a new sailing within 4 weeks of your original date but for the following year

Scenic Luxury Cruises

Link to policy

The Scenic Group has suspended all River Cruises from now until August 31, 2020 and ocean cruises until September 30, 2020. The following applies to those with impacted reservations:

  • Those with River or ocean cruise reservations during this period can receive a 110% Future Travel Credit (FTC) Voucher for the amount paid, to re-book and travel by 30 June 2023
  • Those with Land tour (including Egypt cruise tours) reservations during this period can receive a a 100% FTC Voucher for the amount paid, to re-book and travel by 30 June 2023
  • Note that the Future Travel Credit voucher is fully transferrable
  • If you choose not to take up the option of the FTC Voucher, you can opt to cancel your booking under our standard terms and conditions.

Viking River Cruises

Link to policy

As of March 11, 2020, Viking is temporarily suspending operations of all river and ocean cruises, for embarkations taking place through June 30, 2020.

For those guests whose cruise falls within this window of suspended operations, Viking had been offering the choice of a Future Cruise Voucher valued at 125% of all monies paid to Viking or a refund equal to the amount paid. It is unclear whether this offer still applies to those who had not yet accepted it, though the terms suggest that you must have requested a refund (if desired) by April 6, 2020, so I imagine those impacted have already received a future cruise voucher.

Guests will have 24 months to use their Future Cruise Voucher to make a new reservation on any river, ocean or expedition cruise. For additional flexibility, if you are unable to use your voucher, Viking will automatically send you a refund equal to the original amount paid to Viking after the voucher expires. These Future Cruise Vouchers will also be fully transferable.

For new bookings made May 1-31, 2020

  • Risk-Free Guarantee allows guests to change their cruise date up until 24 hours before their planned departure—and Viking will waive any fees. This offer covers all Viking reservations that are made between May 1-31, 2020. Guests will receive a Future Cruise Voucher valid for 24 months.

Hotel coronavirus cancellation policies

Hyatt Ziva Los Cabos.

AirBnB

Link to policy

Reservations made on or before 3/14/20

While not a hotel, it made sense to include AirBnB with lodging providers here.

AirBnB has updated its policy to allow guests and hosts to change or cancel reservations worldwide without charge for those reservations made on or before 3/14/20 with check-in dates between 3/14/20 and 6/30/20.

Reservations made after 3/14/20

Reservations for stays and Airbnb Experiences made after March 14, 2020 will not be covered under AirBnB’s extenuating circumstances policy, except where the guest or host is currently sick with COVID-19.

Different policies apply for domestic reservations in mainland China and for Luxe or Luxury Retreats reservations.

COVID-19 related circumstances not covered include: transportation disruptions and cancellations; travel advisories and restrictions; health advisories and quarantines; changes to applicable law; and other government mandates—like evacuation orders, border closures, prohibitions on short-term rentals, and shelter-in-place requirements. The host’s cancellation policy will apply as usual.

Airbnb explains this by saying that the extenuating circumstances policy would not apply after March 14th since COVID-19 is no longer an unforeseen issue but rather a known issue. Essentially, if you take the risk of a new booking, that risk is on you.

Accor

Link to policy

Existing and new bookings through June 30, 2020
  • Guests who booked a non-flexible rate with Accor for travel prior to and inclusive of June 30,2020 may modify their reservation for future travel without any modification fees by contacting the hotel directly or request a credit voucher for the full amount of the booking value for use at a future date at the same hotel by filling out this form.  For a list of hotels, please refer to https://all.accor.com/gb/world/hotels-accor-monde.shtml 
    Note: changes to existing reservations will be subject to availability and any rate differences

Choice Hotels

Link to policy

Existing reservations for stays through June 30, 2020
  • For guests with existing individual reservations, including reservations with non-cancellable, pre-paid rates made directly with Choice Hotels, we will allow changes or cancellation without a charge up to 24 hours prior to arrival as long as the change or cancellation is made by June 30, 2020 and is compliant with hotel country regulations. You can cancel or modify your reservation here. If you are experiencing difficulties cancelling your reservation, you may use this online form.
New reservations
  • For a limited time, guests making new individual reservations directly with Choice Hotels can change or cancel at no charge up to 24 hours before scheduled arrival date. Modifications can be made here.
  • Guests who booked via online travel agents or other third parties are advised to contact their booking provider for information on their policies and for assistance.
Elite status
  • Choice has extended current elite status through Dec. 31, 2021. Additionally, current Gold members will be upgraded to Platinum status and Platinum members will be upgraded to Diamond for the remainder of 2020. If you stay at least five nights by Dec. 31, 2020, you’ll keep your upgraded tier through Dec. 31, 2021. If you do not stay 5 nights, your status will revert to the current level through December 31, 2021.
  • For those looking to earn status in 2020, the following are the reduced requirements:
    • Gold status: 7 nights (normally requires 10)
    • Platinum status: 15 nights (normally requires 20)
    • Diamond status: 25 nights (normally requires 40)

Hilton

Link to policy

Existing Reservations
  • All reservations—even those described as “non-cancellable” (“Advanced Purchase”)—that are scheduled for arrival on or before June 30, 2020 can be changed or cancelled at no charge, up to 24 hours before your scheduled arrival day.
New Reservations
  • Any reservations you make—even those described as “non-cancellable” (“Advanced Purchase”)—that are booked between March 25th and June 30, 2020 for any future arrival date can be changed or cancelled at no charge, up to 24 hours before your scheduled arrival day.
  • See this post for more.
Elite Status
  • If your 2019 status was expiring in March 2020: For those who had status in 2019 (which was based on stays in 2018), status would ordinarily expire on March 31, 2020. However, Hilton is extending the expiration of that status (again, if you earned it in 2018 and it was set to expire this week) until March 31, 2021.
  • If you have 2020 status: For those who earned status in 2019 (which ordinarily gives you status in 2020 up until March 31, 2021), Hilton is extending status until March 31, 2022.
  • See this post for more.
Points
  • Points extension: Hilton is pausing the expiration of all points set to expire between now and December 31, 2020. In other words, points scheduled to expire any time in the rest of 2020 will expire on January 1, 2021.
Free night certificates
  • Hilton previously announced that certificates that were unexpired as of March 11, 2020 and all new certificates issued until August 20, 2020 will be extended until August 31, 2021 (the end of next summer). We posted about that here. However, those issued May 1 to December 31st are valid for 24 months.
  • Free weekend night certificates existing prior to May 1st and those new certificates issued between May 1, 2020 and December 31, 2020 can be used any day of the week.

Hyatt

Link to policy

Existing reservations for travel through 6/30/20
  • All existing reservations (booked April 1 or before) for arrivals through June 30, 2020 can be changed or cancelled at no charge up to 24 hours before your scheduled arrival. This includes Advance Purchase Rate reservations.
  • Guests holding fully prepaid Advance Purchase Rate non-refundable reservations made directly with Hyatt on or before March 8, 2020 for arrivals before June 30, 2020 may opt, at least 24 hours before their stay, to receive 10,000 World of Hyatt Bonus Points compensation in lieu of both their stay and the offer above (if eligible).
New reservations
  • With some very limited exceptions noted below, reservations you make between April 2, 2020 and June 30, 2020 – for any future arrival date – can be changed or cancelled at no charge up to 24 hours before your scheduled arrival. This includes Advance Purchase Rate reservations. The only exceptions are reservations booked after April 1, 2020 at select Destination properties and Special Events Rate reservations booked after April 1, 2020. The cancellation policies for a Special Event Rate will be noted in the rate’s Rate Rules section when booking.
  • Existing Advance Purchase Rate non-refundable reservations for travel through June 2020: As announced earlier, special exceptions are in place for all Advance Purchase Rate non-refundable reservations made directly with Hyatt on or before March 8, 2020 for arrivals before June 30, 2020. Guests holding these fully prepaid reservations who have decided not to travel may still opt, at least 24 hours before their stay, to receive 10,000 World of Hyatt Bonus Points compensation in lieu of both their stay and the offer above (if eligible). World of Hyatt points may be used toward future travel at any of our 900+ hotels across 17 brands globally.
Peak and off-peak pricing
  • Hyatt has delayed the introduction of peak and off-peak pricing until 2021 and only 5 properties will be changing category on March 22, 2020. See this post for more.
Elite status
  • Status and benefits will be extended for all existing elite members without having to re-qualify. This means that whatever your status was as of March 31, 2020 – whether Discoverist, Explorist or Globalist – it will be automatically updated to reflect a February 28, 2022 expiration date. All elite tier extensions should be reflected in members’ accounts no later than April 15, 2020. See this post for more.
  • Note that World of Hyatt and Hyatt credit card holders can currently earn bonus elite qualifying nights with credit card spend. See this post for more detail.
Extension of earned awards
  • All unused Free Night, Suite Upgrade or Club Lounge Access awards with expiration dates between March 1, 2020 and December 31, 2020 will be extended to December 31, 2021. This includes existing awards and awards that may be earned throughout this year with a 2020 expiration date. The award extension will be generated by World of Hyatt – members do not need to take action. Awards that expired between March 1 and March 31, 2020 will be replaced with new awards on April 20, 2020. All other qualifying, unused awards will be updated by the 20th day of the month in which the award would have originally expired. See this post for more.

IHG

Link to policy

Link to our post will more detail

Existing Reservations
  • For bookings made through April 6, 2020, IHG is waiving cancellation fees for existing and new bookings at all IHG hotels globally for stays between March 9, 2020 and June 30, 2020.
New reservations
  • IHG is not selling advance purchase/non-refundable rates until later this year except in mainland China. Standard cancellation policies apply. See your booking for details.
Elite status

Additionally, IHG has reduced elite status qualification requirements:

  • Gold
    • Normal requirement: 10K points / 10 nights
    • 2020 requirement: 7K points / 7 nights
  • Platinum
    • Normal requirement: 40K points / 40 nights
    • 2020 requirement: 30K points / 30 nights
  • Spire
    • Normal requirement: 75K points / 75 nights
    • 2020 requirement: 55K points / 55 nights
Anniversary Night Certificates

If you had any anniversary night certificates expiring (earned through your credit card(s)), those will be extended. Any certificates expiring from March 1, 2020 will now be valid until December 31, 2020. All certificates that are issued in 2020 will have an expiry date of 18 months.

Points Expiration

IHG Rewards Club points usually expire after 12 months of inactivity for members without status (it never expires for Gold, Platinum and Spire members which is a great program feature). If you’re an IHG Rewards Club member without any status and your points were due to expire between April 1 and June 30, 2020, your points now won’t expire until December 31, 2020 which gives you more time to ensure there’s some kind of activity on your account.

Marriott

Existing reservations
  • For guests with existing reservations for any future arrival date, including reservations with pre-paid rates that are typically more restrictive, Marriott will allow full changes or cancellation without a charge up to 24 hours prior to arrival, as long as the change or cancellation is made by June 30, 2020. Changes to existing reservations will be subject to availability and any rate differences.
New reservations
  • For guests making new reservations for any future arrival date, including reservations with pre-paid rates, between today and June 30, 2020, Marriott will allow the reservation to be changed or cancelled at no charge up to 24 hours before your scheduled arrival date. Changes to the reservation will be subject to availability and any rate differences.

Note the following key details:

  • May exclude periods with special event restrictions or peak demand weeks. Please refer to the property’s Rate Details for applicable terms or exceptions, if any, when booking or changing reservations.
  • Individual (transient) guestroom reservation refunds of any kind (e.g., cash or credit voucher) may take up to 90 days from the date of cancellation to be processed. The form and timing of refund may be subject to applicable laws where each hotel is located.
  • Design Hotels and Homes & Villas by Marriott International (HVMI) are excluded from this policy.
Points
  • Points will not expire until February 2021
Free night certificates
  • Free night certificates, including annual credit card free night certificatesannual choice benefit certificates, and travel package certificates that were scheduled to expire in 2020 will be extended to January 31, 2021. See this post for full detailsNote that it has historically been easy to get credit card annual free night certificates extended for a year by calling and asking for an extension, so you may be better off trying for an extra year over the phone at some point.
Suite Night Awards
  • Suite Night Awards set to expire on December 31, 2020 (i.e. those earned last year as 50-night or 75-night choice benefits) will not expire until December 31, 2021. See this post for full details

Radisson Hotels

Existing reservations made prior to 4/1/20 for stays until 6/30/20
  • For existing reservations made prior to April 1, 2020, for stays until June 30, 2020, at any RHG hotel worldwide and subject to local regulations and variations applicable to the hotel legal entity, Raddisson will allow free modifications subject to availability and/or any rate differences or free cancellations
  • Note that if a deposit has been paid for an existing reservation, Radisson will credit you the full amount to redeem with your next stay at the same hotel within one year after your cancellation date. If you are unable to redeem, we will refund you after your credit has expired.
New reservations made between 4/1/20 and 6/30/20
  • For new reservations made between April 1 and June 30, 2020, for any future arrival date at any RHG hotel worldwide, Radisson will allow free modifications up to 24 hours before the arrival date (any modifications are subject to availability and/or any rate differences) or free cancellations up to 24 hours before arrival date. This includes reservations on advanced purchase rates described as noncancelable. If a deposit has been paid, the amount will be refunded to the credit card used (or maybe in the form of vouchers or credit, where required by local regulations)
Elite status
  • Elite status has been extended until February 2022 for those whose status would otherwise expire in February 2021. In other words, if you earned status last year (in 2019), your status would ordinarily be valid until February of next year (February 2021). Now you’ll be extended to February 2022 — in other words, you don’t need to make any more stays this year to maintain status.
Point expiration
  • Point expiration policy is suspended for 6 months effective March 1st (This is not totally clear to me — I think this means that if you had points scheduled to expire within 6 months of March 1st, they will either not expire until September 1st or perhaps you’ll get an additional 6 months added)
Free night certificates
  • If you have a free night certificate earned from spending $10K on the Radisson credit card and it was set to expire between 3/1/20 and 6/30/20, it will now be valid until 6/30/2021.

See our post for more detail.

Wyndham Hotels

Link to policy

New and existing bookings for stays through 6/30/20
  • New or existing direct bookings for stays through June 30, 2020 will have their cancellation or change penalties waived if the request is received at least 24 hours (or less if permitted by the hotel’s policy) prior to arrival.
  • Guests who are prohibited from traveling to their booked hotel under applicable law will have their cancellation or change penalties waived on direct bookings.
New and existing bookings for arrival after 6/30/20
  • For new or existing direct bookings with arrivals after June 30, 2020, all Wyndham properties are required to accommodate non-cancellable rate reservation changes if the request is received at least 48 hours prior to arrival and the same number of room nights or more are booked for a future stay.
Points expiration
  • Wyndham ispausing the expiration of any Wyndham Rewards points scheduled to expire between until September 30, 2020.
Elite status
  • Elite status for all Wyndham Rewards Member Levels for all members globally has been extended until December 31, 2021.

Credit card booking portal coronavirus cancellation policies

coronavirus cancellation policies

The best piece of advice if you’ve booked through any sort of travel agent — whether that may be Expedia, Priceline, or one of the credit card travel sites — is to call the travel agent directly about your booking. It is difficult to impossible to predict each possible travel agent booking situation and outcome.

Amex Travel

Link to more information

Based on my reading of their announcement linked above, I think Amex Travel intends to follow the waiver policy of the travel provider with whom you are booked. In other words, if your airline/cruise/hotel is offering a waiver and your dates of booking and travel fit the requirements, I believe you will be able to change or cancel through Amex the same as you would booking direct.

Additionally, they will waive the American Express Travel fee on flight modifications made now through September 30, 2020.

If you cancel a flight directly with your airline that was booked with Membership Rewards® points (Pay with Points), your cancellation will be handled by the airline in accordance with their policies. If your flight is not refunded or you are issued a credit with the airline, you will not receive the points back in your Membership Rewards® account, nor will you receive a credit on your Card statement in dollars.

However, if your flight is refunded by the airline, then you will receive a credit on your Card statement (in dollars) in the amount equivalent to the refund issued by the airline. You may be able to convert it back into points by contacting Membership Rewards® at 1-800-AXP-EARN (297-3276).

Chase Ultimate Rewards

Link to more information

If your airline is waiving cancellation fees, you can now submit a cancellation request through the online chat tool or by using a cancellation form in Ultimate Rewards.

Chase’s FAQs prompt you to check the travel provider’s current cancellation policies (which are frequently changing) before submitting your request.

Chase will work on requests in order of urgency based on travel date. Depending on your travel provider’s policies, Chase may contact you in one of the following situations:

  • If the travel provider offers a future travel credit, details will be emailed to you so that you can rebook your trip at a later date.
  • If your travel provider does not permit a full refund or if your booking consists of two one way airfares, we’ll contact you to advise on the next best available option.

The ability to do this online should be a major time savings provided that your travel provider’s policies don’t change before your request is processed.

If you used a Chase debit or credit card to book travel directly with a hotel, airline, or other travel provider and your trip is within the next 30 days and has been canceled by the airline/hotel/travel provider and you’re unable to get help after contacting your travel provider, you can submit a billing dispute online.

Citi ThankYou Travel

Link to more information

The Citi booking engine doesn’t say much apart from advising you not to contact them until your travel is within the next 3 days as per the following note:

We are here to help but are experiencing very high call volumes and extended wait times, possibly over 2 hours. If your travel is not within the next 3 days, please wait before contacting us so we can help those with more immediate travel.

Again, I would expect flights to be easier than hotels. You can change or cancel most eligible travel online through the ThankYou portal.

Event and Tour Coronavirus cancellation policies

StubHub

Link to policy

StubHub was originally offering either a refund or a StubHub coupon valued at 120% of your original purchase price, but they have since ceased offering refunds and are now only offering the coupon if you have a ticket for an event that is cancelled. Refunds will only be offered in jurisdictions where they are required. The coupon can be applied for any orders in the same currency through December 31, 2021.

Note that if the event is not cancelled, StubHub will not refund your order.

Viator

Link to policy

Most Viator bookings can be cancelled up to 24 hours in advance. However, for those bookings marked “All sales final” or with “non-standard” cancellation policies, Viator is offering full refunds on all COVID-19 impacted bookings for travel occurring through June 30, 2020.

Note that this waiver for nonrefundable bookings does not apply to activities in other countries at this time (though I’d expect we’ll see this expanded given the travel restrictions put in place between the US and Europe).

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Thegoose
Guest
Thegoose

Thanks for all of the good information. Do we have any idea if free night certs will be able to be extended? I have a IHG free night that will end in 3 weeks. I would like to extend it but know if it’s better to call ahead or after, like I have seen information on doing that for expired Hyatt free nights.

Jason
Guest
Jason

I’m wondering the same thing. IHG is waiving cancellation fees for stays through April 30, so it would make sense if they’d do the same for certificates that expire during that period. I’m hoping they just convert them into points for me, but from what I’ve heard they’re less flexible than some of the other chains on that.

Jason
Guest
Jason

Update from customer service via chat:
“As of now, we dont have policy for the extension of the free night certificate but I will send a report regarding the extension request. You will receive a reply via email by next week.”

Jake
Guest
Jake

DP: Chase IHG Free night expires 3/26 & 4/12, extended to 10/1/2020, bookable until 10/13/2020

Beth
Guest
Beth
Byron
Guest
Byron

They called me last night wanting me to book with them. Hmmm, does the left hand know what the right hand is doing.??

Stavros
Guest
Stavros

Does anyone have information on how cancellations work through Chase Ultimate Rewards when paid partially in points and in dollars? I have a flight to Europe though Air Transat in August and have an option of cancelling a ticket for $300 per. The tickets were purchase with ~$500 out of pocket and the remaining $400 in value in points. If I exercise the $300 fee will I forfeit the points that I used toward the purchase? Will they be refunded in dollars in lieu of points, or actual points?

Trying to size my total potential loss if Chase and/or AirTransat doesn’t have any forgiving options for me.

Thanks!

Ellen
Guest
Ellen

I was on hold trying to get Chase for 2 1/2 hours last night and got disconnected. I wish I knew the answer to your question

mbh
Guest
mbh

FWIW, Holland America, part of Carnival, is NOT offering any credit or refunds for chartered cruises. My cruise for next week is canceled and I’m out 9k with no recourse.

Bob
Guest
Bob

What about award travel booked via another airline? My case – used Alaska miles to fly Aer Lingus biz class r/t to Ireland Mar 19 with return Mar 27. What rules hold for cancellation and redeposit of miles into Alaska account?

Lynn
Guest
Lynn

When you say “Marriott is waiving cancellation fees” does this apply to non-refundable rates? Thanks, this is so helpful!

Antonio
Guest
Antonio

This is amazing! Thanks for putting this together as it is extremely helpful and I realize that it is very time consuming. Very much appreciated!

Non-BonVoy
Guest
Non-BonVoy

It looks like Marriott has still not included Europe in their waiver. Hilton refunded my prepaid reservation. Waiting on Marriott…………….

rich
Guest
rich

Fortunately I’ve avoided travel this year and am delaying a trip to visit family for obvious reasons BUT…….
Some (all?) of the companies simply can not handle the volume of calls or traffic to websites. Today someone needed to cancel a United trip and so far can’t reach anyone on the phone (not too surprising) and couldn’t do it on the web site.

Its tough. Tough on travelers losing money, companies losing money, small businesses, etc.

A guy called to cancel his hotel room in Italy and it was a small local hotel and the person running the hotel (maybe family or the owner?) started crying and saying they have zero business through April. Obviously no one should be traveling right now but that family needs money to survive as well. Sad situations and even sadder for those who have lost people to the virus.

Sadly humans don’t take things seriously until it is too late. Warnings about pandemics have been given for years and largely ignored by governments. Similarly warnings about our national debt, we keep ignoring things but one day (hopefully long after I’m gone) it will be another painful lesson to society.

Byron
Guest
Byron

We need same information for all those airlines in other countries. Thanks for all the information.

Adam
Guest
Adam

Do you anticipate Marriott doing something similar to IHG with Global cancellation possibility? I am scheduled to go to Orlando in April, it will be a large conference, and I am worried it will get shut down. Then I have to worry about my hotel cost, which is prepaid, if so. What are your thoughts on this since you have been covering Marriott for some time.

Beth
Guest
Beth

website for another Cruise operator cancellation policies https://www.scenicusa.com/coronavirus-update

Beth
Guest
Beth

Website for Crystal Cruises cancellation policy https://www.crystalcruises.com/coronavirus-update

David
Guest
David

Hey Nick,

I love your site and the podcast. You guys are doing a fantastic job. I know this might be slightly off-topic, but I was wondering if you guys would consider doing a debate-style article where each takes a side and debate the pros and cons of continuing to collect points during the coronavirus scare for future redemptions.

It would be nice to look at historical data from the most recent financial recession and similar type of events and argue for and against the hobby moving forward. For example, do you envision deals to be had moving forward? Double elite night credits? Triple points for elite stays?

Josh
Guest
Josh

Great idea. I second this.

Mike
Guest
Mike

Had a flight booked on American for a conference that cancelled in a couple weeks. I don’t envision using the fee-waived credit in the next year, (have all vacations pretty much already booked), so I’m just crossing fingers that the flight ends up cancelling at some point to force a refund. It was to Boston, so it’s a definite possibility at this point.

trackback

[…] The impact in the travel industry is, well, existential. I feel good for advising readers to stay put and play it safe. I got a very nice thank you email from a reader, it is gestures like that which keep me going here, thank you. Oh, here is the link, you may want to keep this handy, it is only going to get longer! Coronavirus cancellation policies: Cruises, Flights, Hotels, and more. […]

Anita Parsa
Guest
Anita Parsa

I have a Delta award booking made in late February for travel April 17. They’re asking for a $150 redeposit fee for the 36,000 miles.

Lantean
Guest
Lantean

Alaska now allows free changes for flights up to end of April.

trackback

[…] IHG enthusiasts who missed the detail in yesterday’s post about coronavirus cancellation policy, note that IHG has reduced elite status qualification requirements for earning status in 2020. […]

trackback

[…] 3/13/20: Alaska has now expanded this policy quite a bit as follows (See our Coronavirus cancellation policies complete guide for […]

trackback

[…] has updated its COVID-19 / coronavirus cancellation policies and made some really positive changes for members, making new and existing bookings more flexible […]

trackback

[…] Travel Cancellation Policies:  I thought it would be fitting to include a “one stop shop” link for current cancellation policies for airlines, hotels, cruises, etc, considering the current situation regarding travel.  Since many of us travel frequently and have upcoming plans, please take a look at these policies when weighing your decision. […]

quasimodo
Guest
quasimodo

thanks for compiling this info in turbulent times.

trackback

[…] that must be used within 90 days but can used toward travel through November 2020 — see our Coronavirus cancellation policies resource page for […]

trackback

[…] We have added this to our updated resource page with coronavirus cancellation policies. […]

Paul Davis
Guest
Paul Davis

Strategy question: We have British air booked with points for LAX to Spain 4/4 returning 4/20.
We are NOT going. I don’t see that BA has altered their re-deposit policy for award travel. So, I’m thinking I’m best off waiting as long as possible and hoping they’ll cancel the flight so I can avoid change fees and also perhaps get back what I spent for seat selection. Am I missing something here? Please advise, if you can. I understand things are changing hour by hour and my problems are minute compared to what others are facing. Their FAQ don’t seem to be addressing award travel.

thanks!!

Julian Banks
Guest
Julian Banks

Hey Nick,

With all that’s going on and the flexible policies if so many travel companies, I’ve actually been a bit disappointed with Southwest on one thing in particular – expiring travel funds.

I have several that I used on upcoming (now cancelled) trips and it’s surprising they’re not even offering extensions a few months out. I’ve contacted them via phone twice and Twitter and they’re just saying there’s no policy change, so if they expire they expire and I can request a reinstatement, but it would be minus $100 and even that’s on a case by case basis.

I feel like that’s a disappointing stance considering how they market themselves as being customer centric.

Gerhardt
Guest
Gerhardt

Same here. No budging whatsoever. I’m hoping to be able to move some funds around for a cancelled flight, but I was shocked with their responses. Very unSouthwest of them, but it is understandable.

ithrowpoop
Guest
ithrowpoop

Fantastic article. Could we add a section for foreign carriers? I called BA numerous times and they flat out refuse to refund me a flight between United States and UK.

rich
Guest
rich

Although this is kind of against FF travel blogs, this might be a time to discuss whether people should start canceling cards that they may not need due to no/limited traveling over the next few months.

I’m likely to cancel the Aspire Hilton card (airline credits tough to use, Diamond domestically isn’t any better than Gold for me, and no longer use the $250 resort credit now that I’m in the area I used to visit).

Citi AA with lounge access. I believe you have to be flying AA now to use it. I’ve moved flights to Delta lately and don’t fly enough to justify $450. If I really need access I can just pay the very occasional daily fee (high but I doubt I’d need it enough to go over $400).

While I won’t be afraid to fly again down the road, right now these cards are just costing me money. If travel changes I can always obtain them again (w/o the signup bonus but for the benefits).

Paul
Guest
Paul

Excellent! Thanks so much Nick.

Anybody know how Vacasa the vacation home rental company is handling cancellations? We are locked down in the Bay Area and can’t go to the vacation home we rented for this weekend.

JustSaying
Guest
JustSaying

Let me offer you some Citi Connextion travel reality. They won’t let you cancel a Qantas flight online. Sunday and Monday I spent 6 hours on hold trying to cancel as Qantas said call your travel agent and Citi Prestige customer service said call Citi. There is no email or chat so the elusive phone number is the only option. So tomorrow because they have now completed the theft of 55,440 points I am mailing them their Thank You credit card and closing all my Citi accounts. And then cashing in all my Chase points to cash. I’ve got a million miles and points and I have no desire to fly ANYWHERE ever again!

jeph36
Guest
jeph36

FM, looks like United just extended the change fee waiver for flights thru end of May (from end if April). I did not look at it closely for any other changes, I just needed to get my May 08 flight changed.

jeph36
Guest
jeph36

To be clear, the prior comment was about paid fare, not award tix. I am not familiar with any policies re: awards.

Also, it looks like AA made the same change, extending paid-fare fee-free changes for flights thru end-of-May. In my case, I do have a May flight I need to change, but it was booked in early March so it already qualified for a no-fee change prior to this change.

Peter5
Guest
Peter5

On Feb 24, booked a one-way web saver fare on American from LAX-KOA for April 23. Cancelling this trip. As far as I can tell on their website, to cancel and redeposit miles will require $150 fee if you don’t have elite status. Is that your understanding as well?

Return trip from KOA-LAX on April 28 booked using Hawaiian Air miles. According to their website, it looks like I need to call in to cancel since booked with miles. But I believe they are waiving redeposit fees. Is that your understanding as well?

In either case, waiting a bit longer to see if either flight gets cancelled or rescheduled which should allow me to get a refund of miles without fees.

trackback

[…] noticed this offer while updating our Coronavirus cancellation policies resource page earlier today. At first, I didn’t understand why Frontier would offer an incentive to cancel […]

Jake
Guest
Jake

DP: Amtrack, Free Cancelation even on nonrefundable tickets with code word, CoronaVirus, Gave me an Amtrack credit good for the full amount, expires in 1 year, credit can be used to book a ticket for anyone, not just the person who previously was booked. Travel does can happen after the year.

DP: Chase IHG Free night expires 3/26 & 4/12, extended to 10/1/2020, bookable until 10/13/2020

Jake
Guest
Jake

IHG: yes the extended night I booked a 70K room with it booked 10/13 leave 10/14 with the chase anniversary night with extension.

r2e
Guest
r2e

If this is a sticky thread that is being updated, then as Nick has already noted in other posts, Hilton’s date for cancellation of reservations is out to end of June now.

Matthewsf
Guest
Matthewsf

“Note that if you’ve booked via a travel agency like Expedia, Priceline, etc, you’ll need to contact your travel agency about cancellation”

When dealing with an OTA, I cancelled my refundable reservation because the hotel (in Mexico) shut its doors to guests. (Once I confirmed this, I cancelled the rez vs. waiting for the OTA to reach out to me….can you imagine if they didn’t and you showed up at a hotel only to find it closed?). They are keeping the non-refundable deposit, something that is disclosed when you make a rez. and would be a consequence if you willingly wanted to cancel. Their initial response was that they would refund my stay minus the $100+ ‘administration fee.’ I reiterated that I did not cancel this by choice but rather the hotel isn’t even open anymore. They have not updated/posted any Covid-19 waivers but the hotel has so they aren’t out any funds…this is strictly a money grab. Assuming they don’t want to pay, wouldn’t this be a valid claim to contest the charge with my credit card on the basis of failure to delivery goods/services? It’s reminding me of the Jerry Seinfeld scene with the rental car company: the OTA can claim they took/made the reservation but they can’t keep or deliver it.

Jake
Guest
Jake

I haven’t found an answer to this question yet, so I hope you might help. I had a round-trip ticket within the US on American Airlines, leaving April 1 and returning April 6. The outbound leg operated normally, but the return trip was cancelled. American is now insisting that because the outbound flight flew normally, I’m not entitled to any refund at all, only a credit. That seems like a really sneaky way to keep my money. Have you heard about this and do I have any recourse?

By the way, the agent I spoke to said that they are offering an additional six months to use the credit, on top of one year from date of purchase they were originally offering. Don’t know if you have to ask for it, but she said it was available.

Thanks in advance.

jeph36
Guest
jeph36

Nick, Southwest has now extended all travel funds due to expire thru June 30, 2020, until a new expiration of June 30, 2021. Previously that extension had only been valid for funds expiring by May 31, 2020, as noted in the content above (as of Apr 14) but sometime recently it must have changed. Despite this change, my ~$130 in travel funds due to expire June 15 is still sitting there unchanged, but I will give them a few days to get it squared away.

Now I am wondering if should book & cancel with my other travel funds expiring in Feb 2021 to get them extended to Jun 2021. A few extra months would not hurt my feelings …

frozenflame
Guest
frozenflame

The jetblue policy changes are changed now, Now the travel bank is valid 2 years from cancellation. Not sure if this this applies to blue basic ?

r2e
Guest
r2e

Any news of United extending expiration dates on one-time lounge access passes?

OR97
Guest
OR97

I have reservation on Iceland Air PDX-KEF-FRA round trip 6/20-6/30. They have not cancelled the flight. However the PDX-KEF flights (both ways) does not show up on their website or any 3rd party site (including google flights, kayak and even award search on Alaska). The only route that is bookable is via SEA. The flight is not full based checking the seat map for seating assignments. I think this flight is cancelled but they did not announce so they do not have to refund anyone yet. I feel I am in a game of chicken with them. I have until 5/31 to accept a voucher (with pretty good terms, but hate the idea of giving an interest free loan to an airline). My instinct is to wait it out betting they will not “reinstate” this flight, that it will be officially cancelled, and therefore get a refund. What do you think? And Is there another way to confirm at this time if the flight is cancelled?

L V
Guest
L V

I’m personally curious about anyone’s experiences with vrbo cancellations…they haven’t updated their cancellation policy since mid-April and even then it was sort of a joke and felt like a ‘hey traveler and owner, you guys work it out! And please play nice…’

Rob
Guest
Rob

Thank you for putting this together – everything in one place. Very much appreciated.

trackback

[…] this morning’s newly updated guide to COVID-19 cancellation policies, we added the various elite status extensions and 2020 shortcuts added for each program. In […]

L K
Guest
L K

Are you sure about cancellation of AA award travel? What about for Web Special awards? I think it did not used to say this on the AA site but it does now (for tickets purchased Mar 1- May 31):
We’ll waive the change fee only on published non-refundable tickets. AAdvantage® award tickets are excluded.”

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[…] morning in response to our updated COVID-19 cancellation and elite status policies post, a reader asked if we had heard any news about United one-time club lounge passes. Whereas […]

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[…] this morning’s post about COVID-19 cancellation policies, elite status extensions and updated requirements, I noticed that American Airlines was allowing free award redeposits for awards ticketed by May […]

shaky02dd
Guest
shaky02dd

Not sure if this post is supposed to track refund policies on int’l carriers, but we had some flights using Singapore miles on United and Alaska that we just cancelled.

Process is very simple: at their website, scroll down to “help & feedback,” then the top right shows “COVID-19 Assistance Request Form.”

Two notes:
1) “Our waiver policy currently covers customers who purchased a SIA or SilkAir ticket on or before 15 March 2020, and who had originally planned their travel up to 30 June 2020.

We will continue to review our waiver policy, and retain the flexibility to extend the cut-off date of 30 June 2020, as we monitor and assess the impact of the COVID-19 outbreak globally.”

2) Our other concern was that these were miles that would expire if re-deposited (and we had already even paid to have them extended 6 months). Customer service told us that the re-deposit would extend them until 2021 again.

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[…] in mind of course that Alaska previously extended elite status, so if you already have elite status you would not need to worry about earning elite qualifying […]

John Power
Guest
John Power

Hi Nick,
thank you and the entire team for such great coverage of this complex issue, and all the other work you do.

I do want to add some clarification that you may have missed on your coverage of the American Airlines policy on charges for award reinstatements for COVID-19-affected travel cancellations.
You indicate that American …” will waive award reinstatement and change fees for awards booked by May 31, 2020, for travel through September 30, 2020 for eligible bookings” but only if the trip is “eligible”, and you go on to list the multiple restrictions that would make the fee waiver INeligible for most affected travel.

The list of multiple restrictions does NOT affect whether your award mileage is reinstated for free. Rather, those restrictions define whether American will automatically reinstate the miles, as opposed to making you call AAdvantage Customer Service to get them reinstated.

I know this because my wife and I had several flights affected. The flights did NOT meet the multiple restrictions you listed. And so, the miles were not automatically reinstated even after we canceled them in accordance with the guidelines. However, I called today and spoke with AAdvantage Customer Support. They could not have been nicer, they reinstated the miles immediately while making the process easy, and everyone involved stated several times that there would be NO charge for reinstating the miles.

This is definitely one time (maybe one of the only times) American is actually standing by their customers and doing the right thing. I thought you and the others should know.

A C
Guest
A C

have any airlines come out with updates extending the period of no change fee or free cancellation and redeposit of miles for award travel yet? the current waivers are in place until end of june for most US carriers.