Coronavirus cancellation policies: Cruises, Flights, Hotels, and more

Note: We have made several updates over the past few days and as of 3/16/20 as the situation is fluid. Keep this post bookmarked for updates.

Coronavirus cancellation policies vary by travel provider and booking channel and the situation is very fluid. Many readers have been reaching out with questions both on the site and in our Frequent Miler Insiders Facebook group about uncertainty surrounding upcoming travel plans. Policies are changing rapidly and I expect that many will continue to change in the coming days in response to last night’s announcement about travel restrictions between the US and Europe. While your best bet in all circumstances is to check with whomever you’ve booked, I’ve tried to compile the current change and cancellation policies of all major US airlines and most major cruise and hotel chains below. In each case you’ll find a brief summary of their current policies as well as links to more information. We will work to keep this resource updated. We appreciate your help. If you notice changes and/or additions that should be here, please comment to help us keep it up to date.

Note that if you’ve booked via a travel agency like Expedia, Priceline, etc, you’ll need to contact your travel agency about cancellation.

coronavirus cancellation policies

Airline Coronavirus Cancellation Policies

Alaska Airlines

coronavirus cancellation policies

Our post

Link to waiver policy

Update 3/21/20: This has been extended for those who had booked prior to 2/26 for travel through 5/31 as noted below.

For tickets purchased on or before February 26, 2020 for travel 3/9-5/31/20:

  • If you purchased a Saver fare for travel through May 31, 2020, you may:
    • Cancel your trip and deposit the funds into your My Account wallet.
  • If you purchased a nonrefundable First Class, main, or award ticket for travel through May 31, 2020, you may:
    • Change without fee. New travel must be completed by February 28, 2021. A fare difference may apply to your new itinerary.
    • Cancel your trip and deposit the funds into My Account wallet or credit card certificate via email.

For tickets purchased 2/27 to March 31, 2020:

  • If you purchase a Saver fare between February 27, 2020 and March 31, 2020 for travel through February 28, 2021, you may:
    • Cancel your trip and deposit the funds into your My Account wallet.
  • If you purchase a nonrefundable First Class, main, or award ticket between February 27, 2020 and March 31, 2020 for travel through February 28, 2021, you may:
    • Change without fee. New travel must be completed by February 28, 2021. A fare difference may apply to your new itinerary.
    • Cancel your trip and deposit the funds into My Account wallet or credit card certificate via email.

American Airlines

coronavirus cancellation policies

Our post

Link to waiver policy

Update 3/20/2020: American has extended their waived change fees for customers with travel plans through May 31, 2020. This include flights that were booked before March 1, 2020. This is valid for flightss due to take place by May 31, 2020. Those flights can be rebooked for travel through December 31, 2020 or a year from when you originally booked it, whichever comes first. This also applies to award tickets.

Update 3/10/2020: In addition to Delta and United, American Airlines has announced that they’re extending their waived change fees to include flights that were booked before March 1, 2020. This is valid for flights due to take place from March 10 to April 30, 2020. Those flights can be rebooked for travel through December 31, 2020 or a year from when you originally booked it, whichever comes first.

If you purchased a ticket on American Airlines between March 1, 2020 at 4:30 p.m. CT and March 31, 2020 at 11:59 p.m. CT, you may change your flight once without paying a change fee. Tickets must be purchased for travel between March 1, 2020 and January 30, 2021.

American will waive the change fee only on published Non-Refundable Fare tickets. Note that award tickets are included.

New travel must be completed within 1 year of original ticket issue date.

Delta Airlines

coronavirus cancellation policies

Our post

Link to policy and link to new updates to policy.

Update 3/21/2020: Delta has now expanded the waived change fees to include flights purchased on or before March 9th for travel March 1 – April 30 2020.  Rebooked travel must begin by December 31 2020. Any ticket for travel in March or April that is set to expire before June 30, 2020 will be extended to be valid for travel until December 31, 2020. If you purchased a ticket in March, you can adjust your travel as many times as you’d like without a change fee for an entire year from the date you purchased it.

Frontier

Link to policy

Update 3/21/2020: When you cancel your booking for travel between March 22 and June 17, 2020 by March 23, 2020 you will be eligible to receive a $50 per person voucher for future travel. Your $50 per person voucher can be redeemed through December 31, 2020, for travel through the end of Frontier’s then available schedule. This is in addition to a credit applicable to a future Frontier flight for the full amount of your unused ticket. You must cancel by Monday, 3/23/20 to be eligible for this credit.

Key terms:

  • This offer: 1) is valid effective March 21, 2020 at 12:45pm MT, 2) cannot be applied to previous cancellations, and 3) ends at March 23, 2020 at 11:59pm Mountain Daylight Savings Time.
  • Offer valid only on bookings made on or before March 20, 2020.
  • Credit for the full amount of the unused ticket will be moved to a credit shell that may be redeemed up to 90 days after cancellation, however travel does not need to be completed within the 90 days.
  • The $50 per person travel voucher:
    • May be redeemed through December 31, 2020
    • Is not available to bookings made through Apple Vacations, bookings made as part of a vacation package, Group travel bookings, itineraries booked with Volaris or including Volaris codeshare flights, frequent flyer redemption bookings, or employee benefit travel
    • Is one-time use
    • May be applicable only to ticket fare
  • Additional terms and conditions may apply

Frontier is offering a free one-time change to both new and existing reservations as follows:

For tickets issued prior to March 10, 2020 with original travel dates:

  • Between March 10 and April 30, 2020, customers may make a one-time change to their itinerary without a change/cancel fee.
  • Between May 1 and May 31, 2020, customers may make a one-time change to their itinerary without a change/cancel fee through March 31 only. Standard change fees will apply for tickets from changed April 1 onwards.
  • For tickets issued March 10 through March 31, 2020, customers may make a one-time change to their itinerary without a change/cancel fee.

Keep in mind these restrictions on your change:

  • If you change to new flight of equal or lesser value, the change fee is waived, no residual value retained by customer
  • If you change to new flight at a higher price, the change fee waived, customer pays fare difference
  • If you cancel your flight: the cancel fee is waived, customer retains the value of the ticket to be applied toward the purchase of a future ticket within 90 days of cancellation. Note that as I read the terms, you need to book your new ticket within 90 days of the day you cancel, but travel can occur through November 9, 2020
  • To change your reservation under this special fee waiver, please contact us at 801-401-9000. If your travel is not scheduled in the next 24 hours, please wait to call as we are experiencing very high call volumes.
  • For flights changed or cancelled under this policy, rebooked travel must be completed by November 9, 2020.

Again, the key restrictions to keep in mind are that you can only make one change and if you cancel you have 90 days to rebook (though you can rebook for travel until November 9th).

Hawaiian Airlines

Honolulu to Papeete is only about 5.5 hours, so 38K Membership Rewards points isn’t a screaming deal, but it’s not bad either.

Link to policy

If your travel dates for any Hawaiian Airlines flight between the US mainland and Hawaii are between March 1-April 30, 2020, you’re welcome to change your flight to a new travel date without being charged a change fee. Please note that the new travel dates must begin by Dec. 31, 2020 and that any applicable fare difference will apply. Hawaiian Airlines Reservations handling fees and HawaiianMiles award redeposit fees will be waived.

For international flights on Hawaiian airlines, see this page for policies depending on country.

JetBlue

coronavirus cancellation policies

Our post

Link to policy

Update 3/11/20: JetBlue has expanded their change/cancellation fee waiver policy. Currently, all change and cancel fees for travel through 4/30/20 are waived for tickets purchased on or before March 10, 2020 (flights may be re-booked for travel until 10/24/20). Additionally, there are no change or cancel fees on new flights booked from 3/6/20 to 3/31/20 for travel until 9/8/20. To be clear, cancellations will receive a JetBlue credit that is good for a year from the date of booking (not a refund).

Spirit

coronavirus cancellation policies

Link to policy

Those who must change plans due to COVID-19 have the option to receive a reservation credit for the full value of their reservation that can be used for up to 6 months to book any flight through the end of the schedule.

Southwest

coronavirus cancellation policies

Link to policy

Update 3/21/20: Southwest made an update this week regarding the expiration of travel funds. If you have unused travel funds that have expired or will expire between March 1, 2020 and May 31, 2020 will now expire June 30, 2021. Additionally, any new travel funds created as a result of a cancellation between March 1 – May 30, 2021 will also expire June 30, 2021. Unfortunately, flights canceled because of travel bans / airport closures will be given a credit rather than a refund. See our post for more information.

Southwest never charges change or cancellation fees. As long as you cancel at least 10 minutes prior to departure, you receive a travel credit valid for up to one year from the original date of purchase. If you cancel an award booking at least 10 minutes prior to departure, points post back to your account immediately.

United

coronavirus cancellation policies

Our post

Link to policy

Update 3/16/20: United has updated its schedule change policy several times in the past week. The current policy is that if your flight schedule is changed by 6 hours or more, you will receive a United travel credit that is valid for 12 months. If at the end of that time you have been unable to use it, a refund will be provided to your credit card. See our post for more info. It would be surprising if this policy doesn’t change again in the coming days, so I recommend waiting to take action if your flight is not imminent.

Update 3/10/2020: United has also expanded the waived change fees to include flights purchased on or before March 2 for travel from March 9 to April 30, 2020. This allows you to change your flight to one that takes place by December 31, 2020 or within one year of when you first booked it, whichever date comes first.

For tickets issued March 3 through March 31, 2020, customers will be permitted to change free of charge to a flight of equal or lesser value up to 12 months from the original ticket issue date. If the new flight is priced higher, the customer may change for no fee but must pay the fare difference. If the new flight is priced lower, the customer may change for free but no residual value will be given. If the customer decides to cancel their flight, they can retain the value of the ticket to be applied to a new ticket without fee for travel up to 12 months from the original ticket issue date. This applies to all tickets, all fare types, all destinations, all points-of-sale, all travel dates available for sale, provided ticket number starts with 016.

Cruise line coronavirus cancellation policies

coronavirus cancellation policies

Carnival

Link to policy

Update 3/14/20: Carnival has suspended operations from 3/14/20 to 4/9/20, with sailings scheduled to begin again on April 10, 2020.

Those with cruises scheduled during the above period can either receive a 100% refund of the price paid or:

  • Cruise lengths of 6+ days: get a 100% future cruise credit + $600 onboard credit per statement if rebooked by 12/31/20 for sailing by 12/31/22.
  • Cruise lengths of 5 days or less: get a 100% future cruise credit + $300 onboard credit per statement if rebooked by 12/31/20 for sailing by 12/31/22.

If your sailing date is scheduled for dates after April 9, 2020:

  • Cancel / change by March 31, 2020
  • Sail within 1 year of original sailing date
  • Keep your booking as scheduled and get an on board credit: $50 credit for 2-day cruises, $100 credit for 3-4 day cruises, $150 credit for 5-day cruises, $200 credit for 6+-day cruises, $300 credit for European cruises (should post automatically)

If your original sailing date is scheduled for May 2020:

  • Change/cancel by 30 days prior to sailing
  • Sail within 1 year of your original sailing date
  • Keep your booking as scheduled and get an on board credit: $50 credit for 2-day cruises, $100 credit for 3-4 day cruises, $150 credit for 5-day cruises, $200 credit for 6+-day cruises, $300 credit for European cruises (should post automatically)

If your original sailing date is scheduled June through September 2020:

  • Change/cancel by 30 days prior to sailing
  • Sail within 1 year of your original sailing date
  • Keep your booking as scheduled and get an on board credit in the amount of $50 for short (2-5 day) or $100 for long (6+-day) cruises

Celebrity Cruises

Link to policy

Change or cancel up to 48 hours prior to sailing for cruises departing up to 7/31/20 and receive a future cruise credit in the amount of the penalty that is valid for sailings up to 12/31/21. Note that if you booked through a travel agent, you’ll need to contact your agent. Note also that this policy does not apply to residents of mainland China, Hong Kong, and Macau.

Crystal Cruises

Link to policy

Crystal Cruises has enacted a temporary cancellation policy whereby guests can cancel up to 7 days prior to first service and receive a 100% Future Cruise Credit for cruise monies paid. This applies to both new and existing bookings on Ocean, River, Yacht and Expedition. The future cruise credit can be used on cruises through the end of 2022.

Disney Cruise Lines

Link to policy

Disney Magic European Sailings

  • Those booked on European sailings through the July 25 departure can change up until the day before embarkation and get a 100% cruise credit to be used for future sailing within 15 months of their original sail date. Call 1-866-325-2112 or 407-566-3510 or your agent.

Disney Magic sailings through May 8, 2020, and Disney Dream, Disney Fantasy and Disney Wonder Sailings through May 31, 2020

  • If you are scheduled to sail on the Disney Magic between now and May 8, 2020, or the Disney Dream, Disney Fantasy and Disney Wonder between now and May 31, 2020, you can change your reservation up until the day before embarkation and receive a 100% cruise credit to be used for a future sailing within 12 months of your original sail date by calling 1-866-325-2112 or 407-566-3510 or your agent.

Norwegian

Link to policy

Sailings scheduled through September 30, 2020 can be cancelled up to 48 hours prior to start of the sailing date and receive a 100% future cruise credit that is valid for new sailings through December 31, 2022, but the new booking must be made within one year of the cancellation date.

Oceania

Link to policy

  • Cancel for any reason up to 48 hours prior to departure and receive a Future Cruise Credit equal to 100% of the cruise fare paid
  • Valid for all existing reservations for voyages departing from March 10, 2020 through September 30, 2020
  • Valid for all new reservations through April 30th for voyages departing from March 10, 2020 through September 30, 2020
  • Future Cruise Credit is valid for redemption for one year from date of issue for travel departing no later than December 31, 2022

Princess

Link to most recent update and earlier policy (which still applies to cruises from May 11-31, 2020)

Update 3/12/20: Princess Cruise Lines has announced that they will voluntarily pause operations from March 12, 2020 to May 10, 2020. If you were scheduled to sail during this time, you can request a refund here.

Note that those impacted have the option to take a higher future cruise credit (as high as 225% of the price originally paid) valid for sailings through May 1, 2022 as follows:

  • Departure dates March 12 – 25, 2020, choose either:
    1. 225% future cruise credit
    2. 100% refund + 100% future cruise credit
  • Departure dates March 26 – April 8, 2020 choose either:
    1. 175% future cruise credit
    2. 100% refund + 50% future cruise credit
  • Departure dates April 9 – May 10, 2020 choose either:
    1. 150% future cruise credit
    2. 100% refund + 25% future cruise credit

Note: Be sure to click the box that says “Option 2” if you want the refund as shown here:

For departures May 11-May 31, 2020:

  • Cancel by March 31, 2020 and receive a 100% future cruise credit in the amount of the cancellation fees

Note: This policy applies retroactively to cruises canceled on or after January 20, 2020 for sailings from March 6-May 31, 2020.

Those who choose to keep their bookings for sailings from May 11-May 31, 2020, you will receive an onboard credit in the following amount:

  • $100 USD / $150 AUD per stateroom for 3 and 4 day cruises
  • $150 USD / $225 AUD per stateroom for 5 day cruises
  • $200 USD / $300 AUD per stateroom for 6 day and longer cruises

Regent Seven Seas Cruises

Link to policy

Cancel up to 48 hours prior to departure for all existing reservations and all new reservations made by April 30, 2020 for all voyages embarking on or before September 30, 2020 and receive a 100% Future Cruise Credit, which can be applied to any new reservation made within one year on any Regent voyage sailing before December 31, 2022.

Royal Caribbean

Link to policy

U.S. guests on cruises in Asia departing before March 23, 2020 who want to change their plans will be allowed to rebook without penalty at a later date.

Change or cancel up to 48 hours prior to sailing for cruises departing up to 7/31/20 and receive a future cruise credit in the amount of the penalty that is valid for sailings up to 12/31/21. Note that if you booked through a travel agent, you’ll need to contact your agent. Note also that this policy does not apply to residents of mainland China, Hong Kong, and Macau.

Scenic Luxury Cruises

Link to policy

The Scenic Group has suspended all River Cruises from now until 30 April. Guests with reservations during this period can either receive a 125% Future Travel Credit for the full value of the trip to be used for a river or ocean cruise within the next 24 months based on their date of cancellation or receive a full refund.

Cruises on the Mekong River have been cancelled through mid-May and have the same offer as above.

For any guest departing from 1 May to 31 May 2020, Scenic will waive all cancellation fees with the value of the bookings applied as a future travel credit. Change or cancel up to 14 days prior to departure for river and ocean cruise bookings, and up to 30 days prior to travel for land tours. The future travel credit is valid for travel up to 31 December 2021.

Those with a departure on or after 1 June 2020 and those who book a new reservation beyond that date have the option to transfer their booking to an alternate departure without penalty up to 30 days prior to departure (though they note that some fees are still nonrefundable). Scenic will waive all cancellation fees with the value of the booking applied as a future travel credit.

Viking River Cruises

Link to policy

As of March 11, 2020, Viking is temporarily suspending operations of all river and ocean cruises, for embarkations taking place between March 12 to April 30, 2020. Viking plans to resume operations on May 1, 2020, continuing all further sailings as originally planned.

For those guests whose cruise falls within this window of suspended operations, Viking is offering the choice of a Future Cruise Voucher valued at 125% of all monies paid to Viking or a refund equal to the amount paid. Guests will have 24 months to use their Future Cruise Voucher to make a new reservation on any river, ocean or expedition cruise. For additional flexibility, if you are unable to use your voucher, Viking will automatically send you a refund equal to the original amount paid to Viking after the voucher expires. These Future Cruise Vouchers will also be fully transferable.

Hotel coronavirus cancellation policies

Hyatt Ziva Los Cabos.

AirBnB

Link to policy

While not a hotel, it made sense to include AirBnB with lodging providers here.

Update 3/16/20: AirBnB has updated its policy to allow guests and hosts to change or cancel reservations worldwide without charge for those reservations made on or before 3/14/20 with check-in dates between 3/14/20 and 4/14/20 except for domestic travel in mainland China, which they say is scheduled to return to return to normal rules as of 4/1/20. The policy had previously only covered check-in dates through 4/1/20.

Accor

Link to policy

Guests travelling to OR from Mainland China, Hong Kong SAR China, Macau SAR China, Taiwan China and South Korea through 31 March 2020 will be able to change or cancel a valid booking. Those who have booked a flexible rate can easily change or cancel online. Those who have booked a non-flexible rate should contact Accor’s global reservations lines.

Note that I saw it reported elsewhere that this waiver also included guests traveling to Accor-branded properties in Saudia Arabia and Iran, though I do not see those countries included in Accor’s official announcement.

Choice Hotels

Link to policy

Choice is offering penalty-free cancellations to:

  1. Guests residing in China, South Korea, Japan and Italy with reservations at Choice Hotels in the United States and Canada.
  2. Guests with reservations at Choice Hotels in China, Japan and Italy.
This policy will be in place until March 31, 2020.

For travel within the United States or Canada, Choice Hotels is now extending special exceptions for all Advance Purchase Rate non-refundable reservations made directly with Choice Hotels on or before March 10, 2020 for travel through April 30, 2020. If interested, guests holding these prepaid reservations who choose not to travel may opt to receive Choice Privileges points for future travel. Reservations less than $75 total (local currency) receive 5,000 points, $75-$150 total (local currency) receive 7,500 points, and reservations greater than $150 total (local currency) receive 10,000 points. To receive points, you must contact our call center at 1-888-770-6800 more than 48 hours in advance of your stay.

Hilton

Update: Doctor of Credit is reporting that Hilton is automatically extending free night certificates. Certificates that were unexpired as of March 11th, 2020 and new ones issued until August 30th, 2020 will have their expiration date extended through August 31st, 2021.

Link to policy

Hilton has what is among the most generous policies in the current environment. All reservations, both new and existing and even those described as non-cancellable (“Advanced Purchase”) – that are scheduled for arrival before April 30, 2020 can be changed or cancelled at no charge up to 24 hours before your scheduled arrival. That means you can essentially book the advance purchase discount with no risk for arrivals through April 30th (provided you can cancel at least 24hrs in advance).

Additionally, Hilton will pause the expiration of any points set to expire between now and May 31, 2020 and will be announcing new elite qualification requirements “as soon as possible”.

Hyatt

Link to policy

Hyatt is waiving cancellation fees for stays through March 31, 2020 for the following:

  • Guests residing in Greater China, South Korea, Japan and Italy with reservations at Hyatt hotels globally
  • Guests with reservations at Hyatt hotels in Greater China, South Korea, Japan and Italy

Additionally, guests holding fully prepaid reservations made on or before 3/8/20 for travel through 6/30/20 who have decided not to travel may opt to receive 10,000 World of Hyatt Bonus Points compensation in lieu of their stay. See more in our post here.

Additionally, note that Hyatt has delayed the introduction of peak and off-peak pricing until 2021 and only 5 properties will be changing category on March 22, 2020. See this post for more.

IHG

Link to policy

IHG is waiving cancellation fees for existing and new bookings at all IHG hotels globally for stays between March 9, 2020 and April 30, 2020.

Additionally, IHG has reduced elite status qualification requirements:

  • Gold
    • Normal requirement: 10K points / 10 nights
    • 2020 requirement: 7K points / 7 nights
  • Platinum
    • Normal requirement: 40K points / 40 nights
    • 2020 requirement: 30K points / 30 nights
  • Spire
    • Normal requirement: 75K points / 75 nights
    • 2020 requirement: 55K points / 55 nights

Marriott

Update 3/13/20: Marriott has made significant enhancements to its cancellation policies and has extended free night certificates and choice benefits. See this post for full details, but here is a brief summary:

  • Reservations for arrival through April 30 can be cancelled up to 24 hours prior to arrival. While most hotels have a 72-hour cancellation window, this could be huge for some properties with more restriction cancellation policies.
  • All new reservations made by April 30 can be cancelled up to 24 hours prior to arrival regardless of travel date. That’s a decent incentive to book future travel, especially at properties which traditionally have those 14-day, 30-day, or 45-day cancellation windows.
  • Points will not expire until 8/31/20.
  • Free night certificates, including annual credit card free night certificatesannual choice benefit certificates, and travel package certificates that were scheduled to expire in 2020 will be extended to January 31, 2021.
  • Suite Night Awards set to expire on December 31, 2020 (i.e. those earned last year as 50-night or 75-night choice benefits) will not expire until December 31, 2021

Link to latest announcement on 3/13/20.

Peninsula Hotels

Apparently all bookings worldwide can be cancelled without a fee for stays scheduled for arrival by April 30th. Note that I can only find this information in this news release but no direct information on the Peninsula website.

Radisson Hotels

Update 3/25/20: Radisson has extended elite statussuspended point expiration, and extended free night certificates as per the following:

  • Point expiration policy is suspended for 6 months effective March 1st (This is not totally clear to me — I think this means that if you had points scheduled to expire within 6 months of March 1st, they will either not expire until September 1st or perhaps you’ll get an additional 6 months added)
  • Elite status: Extended until February 2022 for those whose status would otherwise expire in February 2021. In other words, if you earned status last year (in 2019), your status would ordinarily be valid until February of next year (February 2021). Now you’ll be extended to February 2022 — in other words, you don’t need to make any more stays this year to maintain status.
  • Free night certificates: If you have a free night certificate earned from spending $10K on the Radisson credit card and it was set to expire between 3/1/20 and 6/30/20, it will now be valid until 6/30/2021.

See our post for more detail.

Link to policy

Radisson Hotel Group is extending its cancellation policy for the following reservations booked with a check-in date until 30 April 2020:

  • Guests who have made room reservations in any of Radisson Hotel Group’s hotels in China, South Korea, Japan, Iran and Northern Italy and/or
  • Guests originating from China, South Korea, Japan, Iran and Northern Italy to any of Radisson Hotel Group’s hotel globally

Wyndham Hotels

Cancellation and/or change penalties will be waived for guests traveling to or from China, South Korea, or Italy with direct bookings for stays in any of our hotels through March 31. No link as this is merely shown as a banner at the top of their website.

Credit card booking portal coronavirus cancellation policies

coronavirus cancellation policies

The best piece of advice if you’ve booked through any sort of travel agent — whether that may be Expedia, Priceline, or one of the credit card travel sites — is to call the travel agent directly about your booking. It is difficult to impossible to predict each possible travel agent booking situation and outcome.

Amex Travel

Link to more information

Based on my reading of their announcement linked above, I think Amex Travel intends to follow the waiver policy of the travel provider with whom you are booked. In other words, if your airline/cruise/hotel is offering a waiver and your dates of booking and travel fit the requirements, I believe you will be able to change or cancel through Amex the same as you would booking direct.

Chase Ultimate Rewards

Update 3/16/20: If your travel provider is waiving cancellation fees and your departure is more than 3 days away, you can now submit a cancellation request using an online form in Ultimate Rewards.

Chase’s FAQs prompt you to check the travel provider’s current cancellation policies (which are frequently changing) before submitting your request.

Chase will work on requests in order of urgency based on travel date. Depending on your travel provider’s policies, Chase may contact you in one of the following situations:

  • If the travel provider offers a future travel credit, details will be emailed to you so that you can rebook your trip at a later date.
  • If your travel provider does not permit a full refund or if your booking consists of two one way airfares, we’ll contact you to advise on the next best available option.

The ability to do this online should be a major time savings provided that your travel provider’s policies don’t change before your request is processed.

Citi ThankYou Travel

The Citi booking engine currently only says:

Due to the Coronavirus, we are unable to book travel to China. This has caused us to experience high call volumes. We ask that if your travel is not related to this region or is not immediate to any region, please book online or consider calling back at a later time.

Again, I would expect flights to be easier than hotels, but either way you will need to call the ThankYou Rewards center.

Event and Tour Coronavirus cancellation policies

StubHub

Link to policy

If the event for which you have a ticket is cancelled, StubHub will reach out with instructions to get a refund. StubHub terms guarantee a full refund if the event is cancelled. If an event is canceled, StubHub is alternatively offering the option to receive a StubHub coupon, valued at 120% of your original purchase, so you can enjoy an event of your choosing in the future.

Note that if the event is not cancelled, StubHub will not refund your order. Additionally, it sounds like they will automatically give you the coupon first — you’ll need to reach out to StubHub if you prefer a refund (which they say can take 2-3 weeks).

Viator

Link to policy

Most Viator bookings can be cancelled up to 24 hours in advance. However, for those bookings marked “All sales final” or with “non-standard” cancellation policies, Viator will be providing full refunds on bookings for experiences in the following countries:

  • China (through March 16th)
  • South Korea (through March 16th)
  • Japan (through March 16th)
  • Italy (through April 3rd)

Note that this waiver for nonrefundable bookings does not apply to activities in other countries at this time (though I’d expect we’ll see this expanded given the travel restrictions put in place between the US and Europe).

Last updated on March 25th, 2020

About Nick Reyes

Nick Reyes is a (fairly) regular guy with an animalistic passion for maximizing the value of miles and money to travel the world in comfort and style. There is little in life that he loves more than finding a fantastic deal and helping you shop smarter & harder to achieve your travel dreams.

More articles by Nick Reyes »

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Thegoose
Guest
Thegoose

Thanks for all of the good information. Do we have any idea if free night certs will be able to be extended? I have a IHG free night that will end in 3 weeks. I would like to extend it but know if it’s better to call ahead or after, like I have seen information on doing that for expired Hyatt free nights.

Jason
Guest
Jason

I’m wondering the same thing. IHG is waiving cancellation fees for stays through April 30, so it would make sense if they’d do the same for certificates that expire during that period. I’m hoping they just convert them into points for me, but from what I’ve heard they’re less flexible than some of the other chains on that.

Jason
Guest
Jason

Update from customer service via chat:
“As of now, we dont have policy for the extension of the free night certificate but I will send a report regarding the extension request. You will receive a reply via email by next week.”

Jake
Guest
Jake

DP: Chase IHG Free night expires 3/26 & 4/12, extended to 10/1/2020, bookable until 10/13/2020

Beth
Guest
Beth
Byron
Guest
Byron

They called me last night wanting me to book with them. Hmmm, does the left hand know what the right hand is doing.??

Stavros
Guest
Stavros

Does anyone have information on how cancellations work through Chase Ultimate Rewards when paid partially in points and in dollars? I have a flight to Europe though Air Transat in August and have an option of cancelling a ticket for $300 per. The tickets were purchase with ~$500 out of pocket and the remaining $400 in value in points. If I exercise the $300 fee will I forfeit the points that I used toward the purchase? Will they be refunded in dollars in lieu of points, or actual points?

Trying to size my total potential loss if Chase and/or AirTransat doesn’t have any forgiving options for me.

Thanks!

Ellen
Guest
Ellen

I was on hold trying to get Chase for 2 1/2 hours last night and got disconnected. I wish I knew the answer to your question

mbh
Guest
mbh

FWIW, Holland America, part of Carnival, is NOT offering any credit or refunds for chartered cruises. My cruise for next week is canceled and I’m out 9k with no recourse.

Bob
Guest
Bob

What about award travel booked via another airline? My case – used Alaska miles to fly Aer Lingus biz class r/t to Ireland Mar 19 with return Mar 27. What rules hold for cancellation and redeposit of miles into Alaska account?

Lynn
Guest
Lynn

When you say “Marriott is waiving cancellation fees” does this apply to non-refundable rates? Thanks, this is so helpful!

Antonio
Guest
Antonio

This is amazing! Thanks for putting this together as it is extremely helpful and I realize that it is very time consuming. Very much appreciated!

Non-BonVoy
Guest
Non-BonVoy

It looks like Marriott has still not included Europe in their waiver. Hilton refunded my prepaid reservation. Waiting on Marriott…………….

rich
Guest
rich

Fortunately I’ve avoided travel this year and am delaying a trip to visit family for obvious reasons BUT…….
Some (all?) of the companies simply can not handle the volume of calls or traffic to websites. Today someone needed to cancel a United trip and so far can’t reach anyone on the phone (not too surprising) and couldn’t do it on the web site.

Its tough. Tough on travelers losing money, companies losing money, small businesses, etc.

A guy called to cancel his hotel room in Italy and it was a small local hotel and the person running the hotel (maybe family or the owner?) started crying and saying they have zero business through April. Obviously no one should be traveling right now but that family needs money to survive as well. Sad situations and even sadder for those who have lost people to the virus.

Sadly humans don’t take things seriously until it is too late. Warnings about pandemics have been given for years and largely ignored by governments. Similarly warnings about our national debt, we keep ignoring things but one day (hopefully long after I’m gone) it will be another painful lesson to society.

Byron
Guest
Byron

We need same information for all those airlines in other countries. Thanks for all the information.

Adam
Guest
Adam

Do you anticipate Marriott doing something similar to IHG with Global cancellation possibility? I am scheduled to go to Orlando in April, it will be a large conference, and I am worried it will get shut down. Then I have to worry about my hotel cost, which is prepaid, if so. What are your thoughts on this since you have been covering Marriott for some time.

Beth
Guest
Beth

website for another Cruise operator cancellation policies https://www.scenicusa.com/coronavirus-update

Beth
Guest
Beth

Website for Crystal Cruises cancellation policy https://www.crystalcruises.com/coronavirus-update

David
Guest
David

Hey Nick,

I love your site and the podcast. You guys are doing a fantastic job. I know this might be slightly off-topic, but I was wondering if you guys would consider doing a debate-style article where each takes a side and debate the pros and cons of continuing to collect points during the coronavirus scare for future redemptions.

It would be nice to look at historical data from the most recent financial recession and similar type of events and argue for and against the hobby moving forward. For example, do you envision deals to be had moving forward? Double elite night credits? Triple points for elite stays?

Josh
Guest
Josh

Great idea. I second this.

Mike
Guest
Mike

Had a flight booked on American for a conference that cancelled in a couple weeks. I don’t envision using the fee-waived credit in the next year, (have all vacations pretty much already booked), so I’m just crossing fingers that the flight ends up cancelling at some point to force a refund. It was to Boston, so it’s a definite possibility at this point.

trackback

[…] The impact in the travel industry is, well, existential. I feel good for advising readers to stay put and play it safe. I got a very nice thank you email from a reader, it is gestures like that which keep me going here, thank you. Oh, here is the link, you may want to keep this handy, it is only going to get longer! Coronavirus cancellation policies: Cruises, Flights, Hotels, and more. […]

Anita Parsa
Guest
Anita Parsa

I have a Delta award booking made in late February for travel April 17. They’re asking for a $150 redeposit fee for the 36,000 miles.

Lantean
Guest
Lantean

Alaska now allows free changes for flights up to end of April.

trackback

[…] IHG enthusiasts who missed the detail in yesterday’s post about coronavirus cancellation policy, note that IHG has reduced elite status qualification requirements for earning status in 2020. […]

trackback

[…] 3/13/20: Alaska has now expanded this policy quite a bit as follows (See our Coronavirus cancellation policies complete guide for […]

trackback

[…] has updated its COVID-19 / coronavirus cancellation policies and made some really positive changes for members, making new and existing bookings more flexible […]

trackback

[…] Travel Cancellation Policies:  I thought it would be fitting to include a “one stop shop” link for current cancellation policies for airlines, hotels, cruises, etc, considering the current situation regarding travel.  Since many of us travel frequently and have upcoming plans, please take a look at these policies when weighing your decision. […]

quasimodo
Guest
quasimodo

thanks for compiling this info in turbulent times.

trackback

[…] that must be used within 90 days but can used toward travel through November 2020 — see our Coronavirus cancellation policies resource page for […]

trackback

[…] We have added this to our updated resource page with coronavirus cancellation policies. […]

Paul Davis
Guest
Paul Davis

Strategy question: We have British air booked with points for LAX to Spain 4/4 returning 4/20.
We are NOT going. I don’t see that BA has altered their re-deposit policy for award travel. So, I’m thinking I’m best off waiting as long as possible and hoping they’ll cancel the flight so I can avoid change fees and also perhaps get back what I spent for seat selection. Am I missing something here? Please advise, if you can. I understand things are changing hour by hour and my problems are minute compared to what others are facing. Their FAQ don’t seem to be addressing award travel.

thanks!!

Julian Banks
Guest
Julian Banks

Hey Nick,

With all that’s going on and the flexible policies if so many travel companies, I’ve actually been a bit disappointed with Southwest on one thing in particular – expiring travel funds.

I have several that I used on upcoming (now cancelled) trips and it’s surprising they’re not even offering extensions a few months out. I’ve contacted them via phone twice and Twitter and they’re just saying there’s no policy change, so if they expire they expire and I can request a reinstatement, but it would be minus $100 and even that’s on a case by case basis.

I feel like that’s a disappointing stance considering how they market themselves as being customer centric.

Gerhardt
Guest
Gerhardt

Same here. No budging whatsoever. I’m hoping to be able to move some funds around for a cancelled flight, but I was shocked with their responses. Very unSouthwest of them, but it is understandable.

ithrowpoop
Guest
ithrowpoop

Fantastic article. Could we add a section for foreign carriers? I called BA numerous times and they flat out refuse to refund me a flight between United States and UK.

rich
Guest
rich

Although this is kind of against FF travel blogs, this might be a time to discuss whether people should start canceling cards that they may not need due to no/limited traveling over the next few months.

I’m likely to cancel the Aspire Hilton card (airline credits tough to use, Diamond domestically isn’t any better than Gold for me, and no longer use the $250 resort credit now that I’m in the area I used to visit).

Citi AA with lounge access. I believe you have to be flying AA now to use it. I’ve moved flights to Delta lately and don’t fly enough to justify $450. If I really need access I can just pay the very occasional daily fee (high but I doubt I’d need it enough to go over $400).

While I won’t be afraid to fly again down the road, right now these cards are just costing me money. If travel changes I can always obtain them again (w/o the signup bonus but for the benefits).

Paul
Guest
Paul

Excellent! Thanks so much Nick.

Anybody know how Vacasa the vacation home rental company is handling cancellations? We are locked down in the Bay Area and can’t go to the vacation home we rented for this weekend.

JustSaying
Guest
JustSaying

Let me offer you some Citi Connextion travel reality. They won’t let you cancel a Qantas flight online. Sunday and Monday I spent 6 hours on hold trying to cancel as Qantas said call your travel agent and Citi Prestige customer service said call Citi. There is no email or chat so the elusive phone number is the only option. So tomorrow because they have now completed the theft of 55,440 points I am mailing them their Thank You credit card and closing all my Citi accounts. And then cashing in all my Chase points to cash. I’ve got a million miles and points and I have no desire to fly ANYWHERE ever again!

jeph36
Guest
jeph36

FM, looks like United just extended the change fee waiver for flights thru end of May (from end if April). I did not look at it closely for any other changes, I just needed to get my May 08 flight changed.

jeph36
Guest
jeph36

To be clear, the prior comment was about paid fare, not award tix. I am not familiar with any policies re: awards.

Also, it looks like AA made the same change, extending paid-fare fee-free changes for flights thru end-of-May. In my case, I do have a May flight I need to change, but it was booked in early March so it already qualified for a no-fee change prior to this change.

Peter5
Guest
Peter5

On Feb 24, booked a one-way web saver fare on American from LAX-KOA for April 23. Cancelling this trip. As far as I can tell on their website, to cancel and redeposit miles will require $150 fee if you don’t have elite status. Is that your understanding as well?

Return trip from KOA-LAX on April 28 booked using Hawaiian Air miles. According to their website, it looks like I need to call in to cancel since booked with miles. But I believe they are waiving redeposit fees. Is that your understanding as well?

In either case, waiting a bit longer to see if either flight gets cancelled or rescheduled which should allow me to get a refund of miles without fees.

trackback

[…] noticed this offer while updating our Coronavirus cancellation policies resource page earlier today. At first, I didn’t understand why Frontier would offer an incentive to cancel […]

Jake
Guest
Jake

DP: Amtrack, Free Cancelation even on nonrefundable tickets with code word, CoronaVirus, Gave me an Amtrack credit good for the full amount, expires in 1 year, credit can be used to book a ticket for anyone, not just the person who previously was booked. Travel does can happen after the year.

DP: Chase IHG Free night expires 3/26 & 4/12, extended to 10/1/2020, bookable until 10/13/2020

Jake
Guest
Jake

IHG: yes the extended night I booked a 70K room with it booked 10/13 leave 10/14 with the chase anniversary night with extension.

r2e
Guest
r2e

If this is a sticky thread that is being updated, then as Nick has already noted in other posts, Hilton’s date for cancellation of reservations is out to end of June now.