FlexPerks nerfs online first class and multi-city flight awards

With US Bank’s FlexPerks program, flight awards usually offer the best value (see: FlexPerks award charts for flights, hotels, car rentals, and annual fees).  And, it has been possible to maximize value from flight awards by selective use of multi-city searches and first class flights (see: Maximizing value from the U.S. Bank FlexPerks Travel Rewards Visa Card).  Recently, though, the online FlexPerks flight search interface has changed.  Now, multi-city and first class flights cannot be booked online.

New FlexPerks Flight Search interface

The new search interface has no option for multi city reservations.  They now require calling (but fortunately they do waive the $25 phone fee for this):

FlexPerks Flight Search New MultiCity

And, the class of service selector allows economy or business class, but not first class:

FlexPerks Flight Search New No First Class

Domestic first class flights are sometimes classified by the airline as business class.  In these cases, those flights will appear in your search results.  When they are classified as first class, though, you’ll have to call to book those flights.

These changes aren’t a huge blow since it is still possible to book first class and multi-city over the phone (make sure they don’t charge you for the privilege though!).  But, it clearly makes FlexPerks flight awards much less user friendly than in the past.

About Greg The Frequent Miler

Greg is the owner, founder, and primary author of the Frequent Miler. He earns millions of points and miles each year, mostly without flying, and dedicates this blog to teaching others how to do the same.

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Dave
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Dave

So where should one search to find first class flights that correspond to the flexperks search engine pricing?

Emmanuel Ruiz
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Emmanuel Ruiz

What a lousy and stupid program flexperks is. A complete waste of time and hard pull.

ace
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ace

its not that bad, u have to accept it for what it is- 4x on ms in best case circumstances

Daniel
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Daniel

Hi Greg, I just logged into the Flexperks travel portal and it looks like the old interface is back. Not sure if it is here to stay or if this is some sort of glitch.

Jared
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Jared

Just FYI, I’m not sure if this is temporary or permanent, but it looks like you can use either travel portal.

The orbitz one: https://travelrewards.usbank.com/TravelSearch.aspx

and the new third party travel agent one: https://www.qrttravel.com/search.jsp#/air

(must be logged in to work)

ed
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ed

Not sure if this always happens, but I get an error on OJ bookings (e.g., EWR-DCA; IAD-DEN)

[ServletException in:/jsp/travelocity/flights/Outbound.jsp] 1′

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[…] travel through the same interface used for the FlexPerks card.  And that’s not good.  See: FlexPerks nerfs online first class and multi-city flight awards).  That said, it should be possible to call to redeem points for the flight you want.  Notably, […]