For the past year, I’ve had almost 600,000 Hilton points that I didn’t deserve. It all started more than a year ago when my Hilton account was hacked and points were stolen. Twice. The situation was later over-remedied. I ended up with far more points than I deserved. But now, more than a year after that over-remedy, Hilton has fixed the situation and has clawed back those unearned points.
This story would be little more than a footnote except for the interesting timing. In a recent post about Virgin Atlantic’s financial ruin (April 27th 2020), I stupidly poked the bear:
…I’m also sitting on 890,000 Hilton points. Do you remember when my Hilton account was hacked? I had less than 400,000 points before getting hacked. When my points were finally restored, I magically had over 900,000. Yes Hilton, if you’re reading this, feel free to take back the extra points. Unless that happens, though, I have more Hilton points than I know what to do with. So, transferring from Virgin Atlantic make no sense at all for me.
Did Hilton read that post?
I’m inclined to believe that the timing is a coincidence, but I’ll leave it to readers to draw their own conclusions.
Six days after my Virgin Atlantic post, I received the following email from the department that was handling my case:
Thank you for your email. Our systems have completely upgraded online.
584,649 were removed due to a merge error which resulted in an overage of points added to your account.
For the record, when they wrote “thank you for your email,” they were referring to an email I sent them more than a year ago where I wrote: “FYI: the new account has more points than I was expecting. If you’re OK with that then I am too (obviously!), but I thought you should know.
Here is the history of each relevant event:
|Mar 2019||My account was hacked twice. I published an article about it here: My Hilton account was hacked… Twice.|
|Apr 2019||Late in the month my points were restored… and then some. Since I’m (sometimes) an honorable guy, I wrote to the department that was handling my case to let them know: “Thank you! I finally have a new account with points restored! FYI: the new account has more points than I was expecting. If you’re OK with that then I am too (obviously!), but I thought you should know.”|
|May 1 2019||I published details about my account being restored and that I had far more points than expected: My hacked Hilton account has finally been restored|
|Jun 2019||Nothing happened|
|July 2019||Nothing happened|
|Aug 2019||Nothing happened|
|Sep 2019||Nothing happened|
|Oct 2019||Nothing happened|
|Nov 2019||Nothing happened|
|Dec 2019||Nothing happened|
|Jan 2020||Nothing happened|
|Feb 2020||Nothing happened|
|Mar 2020||Nothing happened|
|Apr 27 2020||I posted the Virgin Atlantic article where I wrote “Hilton, if you’re reading this, feel free to take back the extra points.”|
|May 3 2020||Only six days after my Virgin Atlantic post, Hilton emailed me to say that they finally corrected the merge error|
What do you think? Coincidence?