Hilton finally claws back my points. Are they watching me?

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avoid Amex Clawbacks

For the past year, I’ve had almost 600,000 Hilton points that I didn’t deserve.  It all started more than a year ago when my Hilton account was hacked and points were stolen. Twice.  The situation was later over-remedied.  I ended up with far more points than I deserved.  But now, more than a year after that over-remedy, Hilton has fixed the situation and has clawed back those unearned points.

This story would be little more than a footnote except for the interesting timing.  In a recent post about Virgin Atlantic’s financial ruin (April 27th 2020), I stupidly poked the bear:

…I’m also sitting on 890,000 Hilton points.  Do you remember when my Hilton account was hacked?  I had less than 400,000 points before getting hacked.  When my points were finally restored, I magically had over 900,000.  Yes Hilton, if you’re reading this, feel free to take back the extra points.  Unless that happens, though, I have more Hilton points than I know what to do with.  So, transferring from Virgin Atlantic make no sense at all for me.

Did Hilton read that post?

I’m inclined to believe that the timing is a coincidence, but I’ll leave it to readers to draw their own conclusions.

Six days after my Virgin Atlantic post, I received the following email from the department that was handling my case:

Thank you for your email. Our systems have completely upgraded online.

584,649 were removed due to a merge error which resulted in an overage of points added to your account.

For the record, when they wrote “thank you for your email,” they were referring to an email I sent them more than a year ago where I wrote: “FYI: the new account has more points than I was expecting. If you’re OK with that then I am too (obviously!), but I thought you should know.

Here is the history of each relevant event:

Date What happened?
Mar 2019 My account was hacked twice. I published an article about it here: My Hilton account was hacked… Twice.
Apr 2019 Late in the month my points were restored… and then some. Since I’m (sometimes) an honorable guy, I wrote to the department that was handling my case to let them know: “Thank you! I finally have a new account with points restored! FYI: the new account has more points than I was expecting. If you’re OK with that then I am too (obviously!), but I thought you should know.”
May 1 2019 I published details about my account being restored and that I had far more points than expected: My hacked Hilton account has finally been restored
Jun 2019 Nothing happened
July 2019 Nothing happened
Aug 2019 Nothing happened
Sep 2019 Nothing happened
Oct 2019 Nothing happened
Nov 2019 Nothing happened
Dec 2019 Nothing happened
Jan 2020 Nothing happened
Feb 2020 Nothing happened
Mar 2020 Nothing happened
Apr 27 2020 I posted the Virgin Atlantic article where I wrote “Hilton, if you’re reading this, feel free to take back the extra points.”
May 3 2020 Only six days after my Virgin Atlantic post, Hilton emailed me to say that they finally corrected the merge error

 

What do you think?  Coincidence?

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