How to keep Hertz points alive (Points now expire after 18 months of inactivity)

When renting from Hertz you can choose to earn frequent flyer miles or Hertz Gold Plus Rewards points.  Hertz Gold Plus Rewards points can be used to book free rentals (but you still have to pay taxes and fees) starting at 550 per day for weekend rentals.

Unfortunately for those of us who are infrequent Hertz renters, Hertz points expire after 18 months of inactivity (previously 24 months).  And, unlike many other programs, the only account activity that counts to reset the clock is rental activity.  That is, you must either earn points from a rental or spend points for a rental in order to extend your points’ expiry date.  Points earned through partners or through miscellaneous Hertz bonuses do not extend your points’ expiry date.

How to find your Hertz point expiration date

Hertz does not make it easy to figure out when your points expire.  The only way I know of to figure it out on your own is to log into your account and look at “Rewards Account Activity” under “My Account”.  There, you can look back in time to find the most recent points transaction that was due to a rental.  Then count forward 18 months to determine your point expiration date.  When activity involves using points to book a rental, I believe that the rental date is the important date, not the booking date.

A better solution is to ask Hertz.  Hertz contact information, including an email option, can be found here.

Keep Hertz points alive, solution 1: Book Placeholder Future Points Rental

According to posts in this Flyertalk thread, booking a cancel-able award rental far into the future keeps your points alive until you can earn or spend points for a real rental.

Since awards start at 550 points, you need to have at least that many in your account to do this.

Keep Hertz points alive, solution 2: Convert Points to Airline Miles

Hertz lets you exchange points for airline miles (usually 600 points for 500 miles). This is not generally a good value since Hertz points are worth more on a 1 to 1 basis than airline miles, but it’s better than letting your points expire.

Since transfers start at 600 points, you need to have at least that many in your account to do this.

Keep Hertz points alive, solution 3: Transfer Points to Spouse / Domestic Partner with more recent activity

If your spouse has more recently earned or redeemed points for rental activity, you can call Hertz to transfer your points to their account.  This transfer won’t reset the clock entirely.  Instead, the points will adopt your spouse’s expiry date.

The nice thing about this option is that there is no minimum required.  I transferred 350 points from my account to my wife’s account since I had too few points to redeem for a future rental.

Keep Hertz points alive, solution 4: Transfer to Spouse, then Book Future Points Rental

This solution combines options 1 and 3 above.  If you don’t have enough points in one account to book a future rental, you may have enough once you combine accounts.  So, move points into one account then book a future cancel-able rental award.

Keep Hertz points alive, non-solution: Book award and cancel

In some programs you can reset expiry by booking an award with points and then immediately cancel. With Hertz, a cancelled award will supposedly cause Hertz to calculate the expiration date as if the award never happened.

But Hertz “Points Won’t Expire” (yes they will)

Note that Hertz’s website is inconsistent with regards to point expiry.  On the Hertz “My Profile” page, click “Edit” in the Membership Details section.  There you’ll learn that points won’t expire (I wish that were true!):

However, if you click to view the Terms and Conditions… Earning Restrictions, you’ll find that a program rental is required every 24 months:

Points do not expire as long as the member has a Hertz Gold Plus Rewards program rental in the prior 24 months. Activity means a Gold Plus Rewards Point was either earned or redeemed.

Unfortunately, this document is out of date (Hat Tip: AlexK).  The up-to-date 18 month terms can be found here (scroll down to “Expiring Points”).

About Greg The Frequent Miler

Greg is the owner, founder, and primary author of the Frequent Miler. He earns millions of points and miles each year, mostly without flying, and dedicates this blog to teaching others how to do the same.

More articles by Greg The Frequent Miler »

Regarding comments: Comments posted at the bottom of Frequent Miler pages and posts are not provided or commissioned by the bank advertiser. Responses have not been reviewed, approved or otherwise endorsed by the bank advertiser. It is not the bank advertiser’s responsibility to ensure all posts and/or questions are answered.

24
Leave a Reply

avatar
11 Comment threads
13 Thread replies
9 Followers
 
Most reacted comment
Hottest comment thread
14 Comment authors
ArtyjasonSHIRLEY B. DRUMMONDGreg The Frequent Mileriahphx Recent comment authors

This site uses Akismet to reduce spam. Learn how your comment data is processed.

  Subscribe  
Notify of
Tony
Guest
Tony

Keeping and using Hertz points for car rentals is not a good idea. When you use points for car rentals, you’re not insured for collision. You’re better off paying with your credit card and use the points for something else. I always credit my rentals to my airline miles accounts, rather than accumulating car rental points.

Roy Campfield
Guest
Roy Campfield

If you use points for the rental, a surcharge is charged as well as taxes are charged– if these are placed on a Chase Sapphire Card to secure the rental, would the rental be covered with the Primary coverage offered by the card?

tassojunior
Guest
tassojunior

In order to check activity, you have to open each month one at a time. 🙁

Frank
Guest
Frank

I had over 4,000 points expire for that reason!! It bothers me so much. Anything that I can do in order to get them back?

Thank you.

trackback

[…] How to keep Hertz points alive. This happened to me many years ago and I boycotted this program for many years before I re enrolled […]

LA2
Guest
LA2

I have the same problem with Avis. Any hints for that program?

trackback

[…] to customers regarding changes for the 2019 year, but I do think it’s worth repeating. Frequent Miler has a post on how to keep these points alive for those […]

trackback

[…] to customers regarding changes for the 2019 year, but I do think it’s worth repeating. Frequent Miler has a post on how to keep these points alive for those […]

David
Guest
David

What if an account with no activity in the past 18+ months earns points through e-rewards? When would you expect these points to expire?

Neos
Guest
Neos

It’s one thing to earn Hertz points, it’s another thing altogether to be able to use them. Every time I check on the little box to “Use my Hertz Gold Plus Rewards Points”, it always defaults me back to the regular booking page with cash prices. Is there some trick to being able to use the points, or are there only specific circumstances when you can use them? Even Avis makes it easier to use their Preferred Points.
Starting to think that they’re not worth the hassle…

Buddy M.
Guest
Buddy M.

I’ve had the same problem in the past and I would just call up Hertz and tell them I want to use points and I am having problems using their website to do so. I haven’t ever failed to get an agent to help me use my Hertz points doing this.

bk3day
Guest
bk3day

@Neos. When you select the “Use My Points” box, The cash price shows through several pages HOWEVER, when you get to the checkout page you’ll be given the option to Pay with Points and a drop down box with point payment options. For example, if you are booking a 2 day rental, you’ll have the option to pay Points for 1 day and cash for the other.

SHIRLEY B. DRUMMOND
Guest
SHIRLEY B. DRUMMOND

we bought a Hertz rental car from Hertz we were told we could use our points at anytime they would never expire that was in Feb. 2014 we are senior citizens we went to use our points for vacation and they are gone this is not right or fair we are very upset and want out missing points from our bill of sale back

jason
Guest
jason

FYI this information is not true — only RENTAL activity counts as activity:
“Points will not expire as long as you have a Hertz Gold Plus Rewards rental activity in the prior 24 months. Activity means a Gold Plus Rewards Point was either earned or redeemed on a rental.”

Just lost 10K points due to misinformation.

Arty
Guest
Arty

I just chatted with a Hertz representative and was told that all points extend the expiry.