Kohl’s not allowing Kohl’s Cash merchandise returns?

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I’ll be on vacation until January 6th.  Until then, I’ll publish a series of “mini posts” with an occasional regular post if something interesting comes up.  I may or may not answer blog comments or emails during this time.  Thanks for understanding! 

In my recent post “The strange economics of Kohl’s Cash” I said that “If you return something that was paid for with Kohl’s Cash, you are given store credit for the purchase price.”  That’s what has always happened in the past, in my experience.  Recently, though, several readers have said that when they tried to return items, they were told that the portion of the item that was paid for with Kohl’s Cash had no value.  This meant that if the item was purchased entirely with Kohl’s Cash, the person returning the item would get nothing back for the return.

I can understand why Kohl’s might have implemented this change.  Kohl’s Cash was meant to be a reward that expires quickly.  I imagine that they have counted on a lot of Kohl’s Cash going unused.  But, an easy workaround (previously) has been to buy something with Kohls Cash and then return it for merchandise credit, which never expires. 

Still, you get nothing for a return?  That’s crazy!  How about issuing replacement Kohl’s Cash? 

Has anyone else had this happen recently?  Or, conversely, has anyone recently successfully returned items bought with Kohl’s Cash?  Maybe this policy varies by store?

Click here to see other recent Frequent Miler posts about Kohl’s.

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