Update: Product changes are dead.
Doctor of Credit is reporting a rumor that tomorrow may be the last day to product change a Citi Hilton card to something else within the Citi portfolio.
As you may recall, it was announced a few months ago that Amex will be the sole issuer of Hilton cards beginning in January 2018. As of now, it’s been unclear what that would mean for current Citi Hilton cardholders. There has been speculation that Amex may be purchasing Citi’s portfolio on this one, meaning that Citi Hilton cards could become Amex cards. A Doctor of Credit reader reports that they were told today that they could consider a product change to a different Citi product, but Citi would have to know “by tomorrow at the latest”.
While this is unsubstantiated at the moment, it jives well with other recent gossip. Doctor of Credit reported an interesting bit last week about an Amex email referring to an “Ascend” card rather than a “Surpass” card. Finally, when we consider the rumblings that there will be an Amex announcement on October 5th (I believe first discussed in our Frequent Miler Insiders group), the timing seems to be either an incredible coincidence or an indicator that Doc may be on to something.
At least one person commenting on the Doctor of Credit post reports being told by a customer service rep and supervisor that no product changes or credit limit shifts have been allowed at Citi since September, but the reader report referred to in the Doctor of Credit post suggests otherwise. YMMV. It may be worth a HUCA attempt or two (hang up, call back) if you want a product change.
What am I going to do? I’m not sure.
I’ve personally been hanging on to my Citi Hilton Reserve because I intended to hit the $10K spend for a free weekend night (not yet completed) and I wanted to see what happened with these cards over the coming months. However, the rumors percolating have me considering whether I might want to product change while I still can as I am not particularly interested in having an extra Hilton card taking up an Amex credit card slot (I also currently have the Surpass, which I intended to downgrade before the announcement that the Citi card would be pulled).
We don’t know what’s going to happen with Citi Hilton cards for sure. We don’t know for sure that tomorrow is the last day to product change. However, this rumor seems at least somewhat plausible. Many readers likely opened Hilton cards before the application pages got pulled several months back. If you’re holding one or more Citi Hilton cards and you are interested in keeping a Citi product, you might want to consider a product change between now and tomorrow.