Marriott Platinum Elite: What to expect when checking in

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JW Marriott Austin. Are you eligible for a suite upgrade here?

Marriott and SPG’s combined program offers quite a few perks for those with Platinum elite status or better.  Some of the headline benefits of Platinum status include:

  • Lounge access
  • Room upgrade to standard suite
  • Guaranteed 4PM late checkout
  • Welcome choice gift (with daily breakfast as one option)

Those are excellent perks, but did you know that you might not get them?  All of the perks have exceptions:

  • Lounge access: Certain resorts are excluded.
  • Room upgrade to standard suite: Not at the Ritz.
  • Guaranteed 4PM late checkout: Not guaranteed at resorts or convention centers.
  • Welcome choice gift (with breakfast as one option): “Breakfast” may be a $10 food & beverage credit.

If you want to know what to expect at a particular hotel, you could try reading through the Marriott Rewards Terms & Conditions document.  Or, you can try out this new page I setup:

>> Which Marriott elite benefits apply? <<

Loyalty Lobby published a guide (found here) that Marriott sent to hotels to help them understand the elite benefits that they’re supposed to deliver.  I combed through the guide and entered the information into a searchable table. In some cases I had to get information from Marriott’s Terms & Conditions since the hotel guide was missing key details.

The idea is to be able to identify the benefits due to you based on your elite status and where you plan to stay.  I worked on this guide all day yesterday and continued to find errors and make corrections until late in the evening.  I have no doubt that readers will find additional errors.  If you do, please let me know!  I intend to keep updating this table as needed.

My Marriott elite benefit finder page is mostly based on hotel brands, but in some cases Marriott makes exceptions for individual hotels.  When searching for your location, first use the brand to identify the benefits you are due, and then check the individual hotel.  Here’s an example…

Example

Suppose you have Platinum status and you’re thinking of staying at The Algonquin Hotel Times Square, Autograph Collection.  Before booking the stay, you want to find out what benefits you’ll get.  So, you visit my page, go to “Platinum Status or Higher”, select “Hotel within US, Canada, or Europe”, and you type “autograph” into the Search box:

Now you see a list of benefits that a Platinum member can expect from an Autograph Collection hotel in the US:

So, according to the table, you’ll get lounge access (or breakfast if the lounge is closed), plus 4pm late checkout, a minor welcome gift, etc.  Sounds pretty good, right?  But then you remember that Greg said to type in the name of the specific hotel into the search box…

Ideally typing in your specific hotel would return no results.  If you get a result, it means that this hotel has specific benefit exclusions.  In this case, when the lounge is closed (which happens on weekends) you don’t get free breakfast.  Boo!

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