Marriott Platinum Elite: What to expect when checking in

JW Marriott Austin. Are you eligible for a suite upgrade here?

Marriott and SPG’s combined program offers quite a few perks for those with Platinum elite status or better.  Some of the headline benefits of Platinum status include:

  • Lounge access
  • Room upgrade to standard suite
  • Guaranteed 4PM late checkout
  • Welcome choice gift (with daily breakfast as one option)

Those are excellent perks, but did you know that you might not get them?  All of the perks have exceptions:

  • Lounge access: Certain resorts are excluded.
  • Room upgrade to standard suite: Not at the Ritz.
  • Guaranteed 4PM late checkout: Not guaranteed at resorts or convention centers.
  • Welcome choice gift (with breakfast as one option): “Breakfast” may be a $10 food & beverage credit.

If you want to know what to expect at a particular hotel, you could try reading through the Marriott Rewards Terms & Conditions document.  Or, you can try out this new page I setup:

>> Which Marriott elite benefits apply? <<

Loyalty Lobby published a guide (found here) that Marriott sent to hotels to help them understand the elite benefits that they’re supposed to deliver.  I combed through the guide and entered the information into a searchable table. In some cases I had to get information from Marriott’s Terms & Conditions since the hotel guide was missing key details.

The idea is to be able to identify the benefits due to you based on your elite status and where you plan to stay.  I worked on this guide all day yesterday and continued to find errors and make corrections until late in the evening.  I have no doubt that readers will find additional errors.  If you do, please let me know!  I intend to keep updating this table as needed.

My Marriott elite benefit finder page is mostly based on hotel brands, but in some cases Marriott makes exceptions for individual hotels.  When searching for your location, first use the brand to identify the benefits you are due, and then check the individual hotel.  Here’s an example…

Example

Suppose you have Platinum status and you’re thinking of staying at The Algonquin Hotel Times Square, Autograph Collection.  Before booking the stay, you want to find out what benefits you’ll get.  So, you visit my page, go to “Platinum Status or Higher”, select “Hotel within US, Canada, or Europe”, and you type “autograph” into the Search box:

Now you see a list of benefits that a Platinum member can expect from an Autograph Collection hotel in the US:

So, according to the table, you’ll get lounge access (or breakfast if the lounge is closed), plus 4pm late checkout, a minor welcome gift, etc.  Sounds pretty good, right?  But then you remember that Greg said to type in the name of the specific hotel into the search box…

Ideally typing in your specific hotel would return no results.  If you get a result, it means that this hotel has specific benefit exclusions.  In this case, when the lounge is closed (which happens on weekends) you don’t get free breakfast.  Boo!

About Greg The Frequent Miler

Greg is the owner, founder, and primary author of the Frequent Miler. He earns millions of points and miles each year, mostly without flying, and dedicates this blog to teaching others how to do the same.

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DaninMCI
Guest
DaninMCI

Nice. This is a great resource.

Mack
Guest
Mack

Marriott execs would’ve had a much better image if they just hid under a rock for the last year. But no, they had to make a big merger spectacle in June. Now I’ll always have a mental image of them as lying used car salesmen clowns.

Hannah
Guest
Hannah

Been my experience as Plat elite as soon as you go to the desk they say ‘we have already credited you with the extra points’. Not once have I been offered the F&B voucher.

Kate
Guest
Kate

Not really on point… but Marriott related…do you know where the Ritz Carlton certificates can be used? Only at Ritz Carlton? Or any Marriott in combined program? If only RC, Is there a list of current hotels that qualify? Thanks!

Patrick Oh!
Guest
Patrick Oh!

If you’re talking about the certificates that get you into their club lounge, they are limited to use only at RITZ carlton properties as far as I was informed.

Brent
Guest
Brent

Great job on putting all of this together, however, I prefer just to switch hotel loyalty and not have to worry about complex rules and regulations.

Barbara C
Guest
Barbara C

Sometimes you actually get better options. The lounge was closed at the full service Marriott Hotel in Alpharetta. The confirmation offered points or a $10 f&b credit. They actually gave us full buffet for 2 people for our 2 days worth $18.95 pp.

PaulinRDU
Guest
PaulinRDU

Stayed at the Marriott Pinnacle in Vancouver as Platinum Elite and was never offered a suite upgrade. Seems that when you use points you are treated as a 2nd class citizen.

Greg
Guest
Greg

The exact reason I left MR over 10years ago as a plat. Was at the REN in Aruba on points and was given a room overlooking the dumpster. Complaining got me a reply saying well you are on points

anita
Guest
anita

I have the RItz Visa…and gold status with SPG….any changes with that combination?

Josh
Guest
Josh

Awesome resource! Bookmarking for sure.

Chris
Guest
Chris

Nice job Greg. This is why I read your blog every morning with my coffee.

Boonie
Guest
Boonie

Staying at the Westin Ft Laurderdale next month, second time at this brand so was curious what I can expect. This helps! I will say the Marriott Cancun gave us a nice welcome gift of beer/wine and cheese/nut tray.

Greg
Guest
Greg

Beach resort or city property.

Mary Jane
Guest
Mary Jane

Hi Greg, Great article, that is why you are my only “must read” blogger. I am staying at the Westin in China in a few weeks. Do you have any info on how they are handling the Platinum Elite benefits there? MJ

Dan
Guest
Dan

This is why FM is the best. Thanks Greg.

Steve
Guest
Steve

Hi Greg. I received my Ritz card this June, when would I have to start the 75K spend to keep the platinum elite status past Feb.2020. Just used our two nights certificates at the Retz in Laguna Niguel and received a very nice upgrade.

WR2
Guest
WR2

Wow, clear as mud. Marriott couldn’t have made it more confusing if they tried. Get ready for lots of disillusioned formerly loyal customers when they are repeatedly denied benefits they expected. Hilton Diamond via Aspire is looking better and better.

P-nope
Guest
P-nope

Oh my! Do people with Platinum status or higher really have to go through all this trouble?
I don’t have status just the gold from the Amex Platinum card so I don’t even bother.

Andre
Guest
Andre

Greg, any news on the 30K refund for the old Category 6 travel packages? Thanks!

xyzbarr
Guest
xyzbarr

Hi Greg I just realized that I deleted the email with my two certificates. What can I do to get them back? Thanks for your help.

HilfenSieMir
Guest
HilfenSieMir

Should be in your account

Kyle
Guest
Kyle

An off topic question…can I use the free nights for friends or family by adding them as guests? Would they be asked for the same credit card when checking in?

Joe
Guest
Joe

Have had 3 stays in the last 2 weeks at different Marriott properties. 2 single night stays on points and a reserved 28 day paid stay. No suite offers at any. All with serious benefits problems.

At the four points they initially provided only $10 food and beverage credit for my wife and I instead of $10 each. 3 different front desk workers with 3 different explanations of how the credits worked. Then there was some stay charge of like $13 for a points stay.
At the courtyard we don’t know how the food and beverage credit worked because the cafe didn’t open early enough and then when we returned at 940 it was closed.
At the 28 day paid stay at a Courtyard we checked out early because the room we were given was so bad (asked 2 times each day for a different room until we finally checked out after 3 nights and moved to a doubletree that upgraded us to a penthouse suite). When we checked out on the third day they told us the $10 food and beverage credit could not be used on day of checkout so we were paying for our final breakfast (WTF?).

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