There have been several data points in various groups and blogs over the past few days indicating that Amex has offered some Platinum card holders (personal / consumer version) a $15 statement credit in lieu of the $15 monthly Uber credit when chatting with Amex support via the website or calling to speak to a representative. If you have the card and are unable to use the credit, it may be worth chatting or calling. Note that this has not been consistent — not all cardholders are getting the credit when asking for it, so it may be worth trying more than once if you are intent on trying to get a credit.
Personally, I don’t have an Amex Platinum card. However, if I did, I’m not sure that I would go after this $15 statement credit.
First of all, the $15 monthly Uber credit also works on UberEATs. I haven’t been ordering take out and don’t have UberEATs in my home area, but I know that many people will be able to use it that way. We’ve also received reports from readers that the credit works when buying Uber cash. Essentially, most people should be able to put the credit to use.
Beyond that, I expect that as travel bans and stay-at-home orders persist, credit card issuers will need to offer generous retention offers to keep customers holding travel credit cards. I expect that your inability to use the Uber credit and airline incidental credits would add to your argument for canceling. I don’t know whether receiving this $15 statement credit will have any influence on whether you receive a retention offer or how much of an offer you get, but I’d hate to find that I got a reduced retention offer because my account reflects having already received a $15 credit. Truthfully, the problem with the Platinum card at the moment is that none of the key benefits are useful: most flights are canceled and states are under stay-at-home orders, so using the airline incidentals as intended is difficult, hotel and car rental elite status is useless at the moment, and lounge access won’t even help those who need to travel right now since most lounges are closed. Without a clear end to those issues in sight, I think the value proposition of a $550 card is more than $15 questionable. I have to think that they will be offering more generous retention offers in the near future; I’d probably eat the $15 this month and wait it out for a better offer unless I really needed the $15.
On the other hand, I don’t know that accepting a $15 statement credit this month will have any adverse effect. You may be able to have your cake and eat it, too. Just keep in mind that some reps have been turning people down, so you may need to give it more than one go to get the credit.
H/T: Miles Man