Chase Ritz-Carlton Visa airline fee credits: What works?

The Chase Ritz-Carlton Rewards Visa Infinite card offers $300 per year in airline fee reimbursements.  These reimbursements can certainly help to mitigate the $450 annual fee if you can put them to good use.

Chase Ritz airline fee credits are offered by calendar year.  For example, Ritz cardholders can get up to $300 in fee credits for charges made up until December of this year, and $300 more for charges made next calendar year.

What purchases count… officially?

Eligible incidental fees include:

  • Airline lounge day pass
  • Yearly lounge membership of your choice
  • Airline seat upgrades
  • Airline baggage fees
  • In-flight internet/entertainment
  • In-flight meals
  • Global Entry fees

And, officially, the following purchases are not deemed to be incidental fees:

  • Airline tickets
  • Mileage points purchases
  • Mileage points transfer fees
  • Gift cards
  • Duty free purchases
  • Award tickets

What purchases count… unofficially?

Sometimes purchases of gift cards, award fees, or even low-cost airfare are reimbursed even though they shouldn’t be.

The key that makes the Chase Ritz-Carlton card different from some other premium cards is that the fee reimbursement is not automatic on this card. You will need to either call in to speak with an agent or send a secure message in order to request reimbursement. This means you will be relying on a human to manually credit the reimbursement….and therefore relying on that human’s interpretation of what works and scrutiny (or lack thereof) regarding your charge.

If you are looking to get reimbursed for gift cards, you may want to consider denominations that line up fees that would ordinarily qualify for the credit.  Gift cards purchased in a denomination that correlates with the associated fee for a checked or overweight bag, for instance, might be more likely to be reimbursed. On the other hand, if the charge shows up on your statement as “AIRLINE ABC – GIFT CARDS”, an agent may deny reimbursement even if you had purchased in an appropriate denomination.  Secure message may be an easier method than phone, though some report the opposite is true. The things that work or don’t work vary by airline and by agent and may change over time.  Something that worked in the past won’t necessarily work today — but since the best way to predict future behavior is by looking at past behavior, we will collect datapoints here to try to determine the trends.

Remember that a successful data point is more powerful than a negative datapoint in that a successful data point shows something is possible. Recognize that in some cases, you may need to HUCA (Hang up, Call again) or send a message again in order to be successful.

This resource page will be maintained and updated as we receive reader data. If you have recently attempted to receive reimbursement via your Ritz travel credit, please comment to add your data points including:

  1. Type of charge
  2. Date of charge
  3. Requested via phone or secure message
  4. Success or failure

The following table shows the unofficial stuff that works or doesn’t work with each airline that we have collected so far (note that I am including some things that officially count as well, like a seat upgrade in economy class on Lufthsana as readers sometimes ask about charges from foreign carriers and for small upgrades like extra legroom, etc):

Aeroplan

What works? Recent reports
Award fees (Linh)
   

Air France

 
What works? Recent reports
Award fees 7/18 (JustSayin)
   

American

Recent reports
What works?  
Upgrade to first class during booking process (booking a coach ticket, click “upgrade” to book it as first class – save screen shots in case)($260) 12/16 (Flyertalk)
$100 gift cards* (Note that reports indicate the charge may now appear as “American Airlines – Gift Cards” and no longer work. Secure Message is more likely to be successful than via phone.)

1/17 (Flyertalk)

7/18 (Just a Note)

3/18 (Chris)

 Award taxes ($170)  1/17 (Doctor of Credit)
Partial ticket purchase (part gift card, ~$120 on Ritz card) 7/18 (Clay)
Award redeposit fees ($150, $25) 2017 (Larry)
   

Alaska Airlines

What works? Recent reports
Award fees Early 2017 (Denise)
   

Delta

 
What works?  
Comfort+ seat upgrades ($109) 5/17 (Flyertalk)
Gift cards ($50 / $200) 7/18 (Phillip)
Award fees 7/18 (Clay)
In-flight food 7/18 (Clay)
Upfare 7/18 (Mike)
   

Etihad

Recent reports
What works?  
Award taxes & fees 2/17 (Doctor of Credit)
   

Lufthansa

 
What works?
Upgrade to extra legroom seating in economy class ($102) 5/17 (Nick)
   

Southwest

 
What works? Recent Reports
A1-A15 Boarding at gate ($40) 2/18 (Nick)
Southwest in-flight Wi-Fi ($8) 2/18 (Nick)
Gift cards ($75, $150) 4/17 (Flyertalk)
Early Bird Check In ($15) 5/17 (Flyertalk)
Business Select upgrade 7/18 (Abby)

Singapore

Recent reports
What works?
Award taxes ($130) 1/17 (Doctor of Credit)

Spirit

What works? Recent Reports
The Thrills Combo (checked bag, seat selection, etc) $212 (2 pax) 5/18 (Nick)

WOW Airlines

What works?
Upgrade to XXL seating for 2 and checked baggage fees ($300 – paid bundled with ticket and extra charges represented the majority of the charge) 5/15 (Nick)

Miscellaneous

What works? Recent reports
CLEAR membership

6/18 (Berkeley Girl)

(David)

 

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Ted E
Guest
Ted E

(4x) $75 SW gift cards. I just tell them is for an oversized bag and they always refund it

Pat S
Guest
Pat S

How long ago did you last do this?

N I
Guest
N I

$75 AA award booking fee was credited within 24hrs of asking.

Austin
Guest
Austin

Was able to use on Iberia flights during the 9,000 bonus points promo 🙂 I SM’d Chase and had no issues getting the credit. Posted on 6/29 for 4x ~$34 transactions. Received credits for them by 7/2 after secure message.

Nun
Guest
Nun

Are you saying chase reimbursed your $34 tickets purchased on IB? Did you claim they were some other fee to get this done?

k10
Guest
k10

Successfully got reimbursed for 4 $75 AA Gift Cards – contacted Chase via secure portal

Boonie
Guest
Boonie

You have in-flight meals but drinks also are included

JustSaying
Guest
JustSaying

My current charges have two Delta “gift card” purchases on June 30. I decided to call and ask that my Delta charges on June 30 be credited. I winked and she winked back. That’s good because if I can’t get gift cards reimbursed then I’m canceling at renewal time.

Anna
Guest
Anna

Type of charge: Fare-Hold
Date of charge: 7/16/2018
Requested via phone or secure message: Both
Success or failure: Failure