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6 calls, 6 different answers…customer service doesn’t always know best.

An old proverb says, “”He who asks a question remains a fool for five minutes. He who does not ask remains a fool forever.” I propose an addendum: “He who is not a fool should not be fooled by whatever a customer service rep tells him.” Even the simplest question can get a different answer every time. In this morning’s post about Leveraging the United Excursionist Perk to save miles, I advised that you not call United to try to book…

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