The Missing Ink


Why can’t I see Ink online? 

When I first signed up for the Chase Ink Bold card (back in the pre 5X for office supplies days) I ran into a little issue when the card arrived.

At the time, I already had several personal Chase credit cards and an online account for managing them.  Each time I signed up for a new personal card it would automatically appear in my online account once I was approved for the card.  The Ink, however, played coy.  It didn’t show up in my online account and I couldn’t figure out any way within my account to add it in.  Finally, I called Chase to get things straightened out.  In case you’re in a similar situation, here is what I learned:

You can add personal cards to a business online account, but you cannot add business cards to a personal account.

I don’t know why Chase has this rule, but there it is.  As a result, you can either maintain two separate online identities: one for business and one for personal use; or you can setup a business account as your primary account and add all of your personal cards to that.

In my case, I wanted all of my cards in one place AND I wanted to keep my usual ID and password.  Chase was able to help me as follows:

STEP 1: Chase changed my personal ID to something else

STEP 2: Chase created my business account and used my original personal ID

STEP 3: Chase added my personal cards to my business account

STEP 4: I changed the temporary password on my new business account to the password I know and love

Now I have my original log-in ID and password, but can see and manage all cards on one account.  Excellent!  I listed the steps above because I’ve heard from a few people who have struggled with this.  Give Chase a call and tell them what you want to do.  If the Chase rep you speak too can’t figure out how to do this you may need to call back again until you find someone who can help.  Good luck!

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