We Value Your Opinions


After netSpend shut down my account the other day and refused to tell me why, I haven’t been a big fan (see “We’re sorry, there is a problem with your account”).  So, I found it funny when this email appeared Friday morning:


It was great to hear that I’m still a valued cardholder!  Too bad they won’t let me use the card anymore. 

Too bad, too, that they forgot to say who “is committed to providing the best quality of service” (see first sentence of their email under “Dear Greg”).  Maybe that omission was intentional when they realized that no-one they know is really committed to that.

I filled out the survey, but then was taken to this familiar screen:


Do they really value my opinions?  Were my survey results even recorded?  Do you think I gave them positive ratings? 

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