My wife and I just returned from a 5 night stay at the Westin Grand Cayman Seven Mile Beach Resort. We had a great trip (which I’ll post about separately), but I have mixed feelings about the Westin. Overall, if we return to Grand Cayman, I’d prefer to try another resort next time or, better yet, see if we can find a reasonable vacation rental / airbnb type of thing. Our primary complaint with the Westin was simply the bedroom itself. It was ordinary and despite my 75 night elite status we were stuck with a parking-lot view. If we had been upgraded to a nicer room I think that our overall impression would have been much more positive. So, to some extent, it was just bad luck on Westin’s part that their hotel was completely full during our visit.
Westin Grand Cayman Seven Mile Beach Resort Basic Info
- Location: Grand Cayman. Seven Mile Beach
- Hotel chain: Marriott
- Point price: 50K per night standard. Category 6 hotel (50K standard, 40K off-peak, 60K peak). Book 5 nights for the price of 4.
- Platinum Elite perks: Free buffet breakfast. $10 per day food vouchers (they can all be used at once). Welcome amenity or 1,000 points. Chance of room upgrade. Late checkout when available. They also gave us a fruit and cheese plate as an extra welcome gift. I’m not sure if that’s standard.
- Resort fee: $65 per night
- Closest airport: Owen Roberts International Airport (GCM) is a 10 to 15 minute drive away.
The Westin’s best features
- Location: 7 mile beach is great, and the Westin is right in the middle of it. We loved walking the beach at sunset each evening. And the weather was always perfect.
- Food: Most of the food we tried was very good. The Sesame Crusted Tuna (ordered rare), in particular, was fantastic.
- Beach chairs: The resort was completely full throughout our stay, but we were always able to get beach chairs when we wanted them. This is in contrast with some other resorts where it’s necessary to grab chairs early in the morning.
- Housekeeping: The housekeeping staff was friendly and efficient. Every afternoon they brought us clean towels, extra bottles of water, and two individually wrapped rum cakes. Yum!
The Westin’s worst features
- Resort fee: In my opinion, they offer very little in exchange for the $65 per day fee. Here’s their list of what’s included.
- Bedroom: We were disappointed to find that our bedroom was similar to what you might find at a mid-scale airport hotel. We expected better. To make things worse, since the hotel was completely full, we were stuck with an ugly parking-lot view.
- Front desk interactions: I’m pretty sure we were just unlucky but we had a few disappointing interactions with desk staff. The most irritating to me was at check-in when the staff member told me that she was giving me $10 per day in dining vouchers
and full breakfast (rather than continental breakfast)as a way of making it up to me that she wasn’t able to upgrade us to an ocean view room. In reality, all Platinum Elite guests get these things even if they also get upgraded. UPDATE: I’ve just been informed that Platinums usually do have to pay $10 per day to upgrade to the full buffet breakfast, so that was a nice gesture.