Was it wrong for me to ask for $100? (Open in browser for reader poll)


This morning I posted a summary of Marriott’s elite benefits that are guaranteed through the promise of cash payouts if they fail to deliver.  In that post I mentioned that I had recently received $100 when the hotel I stayed at had failed to offer me a Platinum Arrival Gift.  It never occurred to me that this would be controversial.  Marriott publicly displays their guaranteed payouts on their website (here), but a few readers thought it was wrong of me to ask for compensation.  I still feel that my actions were fine, but I’m interested in hearing what readers think.  Is there a real argument against invoking guaranteed elite benefits?  Please see the comments of this morning’s post for arguments on either side and then come back here to answer the following poll and/or comment below.

Was it wrong for me to invoke Marriott's Platinum Arrival Gift Guarantee?

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