Marriott Cat 5 Sweet Spot: JW Marriott Phu Quoc Emerald Bay Resort & Spa

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Whether trying to earn the most United miles per dollar or redeeming for a Southwest Companion pass and a 7-night hotel certificate, the value of a Marriott flight & hotel package cannot be ignored. I recently redeemed such a package, which led me to search for an interesting Category 5 Marriott property at which to redeem my certificate. I absolutely found one that fit the bill in the JW Marriott Phu Quoc Emerald Bay Resort & Spa in Vietnam — a resort modeled after a mythical school called Lamarck University.

The property is so new that it wasn’t yet open when I made my reservation about 6 weeks ago. I had never heard of Phu Quoc, but Google told me it was in Vietnam and Marriott told me it was Category 5. But what really sold me was the look of the standard room photos on the website:

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With the hotel being so new, I was a bit skeptical. Whether these were conceptual mock-ups or photos of the wrong room type, I didn’t go in expecting the standard room to look exactly like the photos. I’m not the least bit disappointed to say that the room exactly matched what the photos advertised.

First, you enter through a massive door to a long hallway.

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JW Marriott Phu Quoc Emerald Bay Marriott Rewards Sweet Spot

Our room was in the “Department of Agriculture”. Each building had a theme, and you’ll see it in some of the artwork and even in the elevators:

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Back in the room, the hallway has a half bath. Continuing down the hallway, you come to a sizable armoire complete with bathrobes, hangers, a safe, umbrellas — even a couple of traditional hats in the top.

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And the room hit the nail on the head as far as matching the online photos. It had a very grand, yet homey feel:

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And the bathroom might have been larger than my first apartment:

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There were Aromatherapy Associates toiletries along with a deep soaking tub, vanities on both sides of the bathroom, and what could be the highest rainfall shower that doesn’t fall from a cloud:

JW Marriott Phu Quoc Emerald Bay Marriott Rewards Sweet Spot

The bedroom looked out to the very private balcony:

JW Marriott Phu Quoc Emerald Bay Marriott Rewards Sweet Spot

Which, in turn, looked out at the resort grounds and the water:

JW Marriott Phu Quoc Emerald Bay Marriott Rewards Sweet Spot

JW Marriott Phu Quoc Emerald Bay Marriott Rewards Sweet Spot

The way room service dinner should be.

While I loved the room, it turned out to be the least intriguing part of this property. The JW Marriott Phu Quoc was designed as a mythical university, circa 1890. The entrance signs welcome you to Lamarck University.  Next, you enter the library, where you complete the check-in process.

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You’re then escorted around “campus”. The place is filled with legitimate antiques that were sourced from around the world and a lot of creativity.

JW Marriott Phu Quoc Emerald Bay Marriott Rewards Sweet Spot

I have never in my life seen a property that stuck to a theme so well. The bar, which currently hosts a free cocktail reception nightly for Gold and Platinum members from 5-6pm, is the “Department of Chemistry”. And they hit that theme very well.

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JW Marriott Phu Quoc Emerald Bay Marriott Rewards Sweet Spot

Free food (1 plate is served to you) and your choice of red/white wine or the cocktail of the day (served by a “mixologist” in a lab coat).  Entertainment wasn’t nightly, but this was a Monday night.

The Physical Education department stayed on point:

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Being a university, there were daily activities:

JW Marriott Phu Quoc Emerald Bay Marriott Rewards Sweet Spot

We took them up on pastry making in the French & Co. bakery and coffee shop.

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Breakfast, which was free for Gold & Platinum members, was excellent.  There was a lot of variety and the food was fresh and plentiful. Eggs could be ordered any way — my wife says the eggs benedict were the best she’s ever had. There were both Western and Eastern options and lots of them.

JW Marriott Phu Quoc Emerald Bay Marriott Rewards Sweet Spot

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The resort is just gorgeous in general.  Here is a beach bar and the main pool and the main “street” through the resort at night:

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JW Marriott Phu Quoc Emerald Bay Marriott Rewards Sweet Spot

And there were oddities everywhere…..like this bathroom that I’ll leave you to find on your own:

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Service was fantastic — not just at breakfast, but in the entire hotel, really.  Everyone remembered our names — from Naomi and Thomas at check-in to Thuy in the coffee shop and Trang in the Tempus Fugit restaurant at both breakfast and dinner.  Service wasn’t forced or faked, it was just extremely good. I was particularly impressed on checkout day.  I was leaving earlier than planned as I wasn’t taking advantage of the full 7-night certificate.  At the main desk, I explained that I was leaving early and would need a taxi and some help with my luggage.  When I returned to my room, I realized that I had forgotten to tell Thomas, the manager with whom I spoke, my name or room number.  Sure enough, the porters showed up to the right place for our bags and Thomas had a car waiting to take us back to the airport.

Cash rates at this hotel have been running around $420 per night with tax (admittedly very high for Vietnam).  At 25,000 Marriott Rewards points per night (about 8,333 Starpoints) or 100,000 points for a 5-night stay, this resort is a very good value.  I had redeemed Marriott points for a Southwest Companion Pass and 7-night certificate.  My main motivation was the companion pass, so I only planned about 3.5 nights at this hotel.  I very much regret not spending a week here.  As the resort is so new, there were very few guests — which certainly amplified the level of customer service.

As for negatives, there were only three worth mentioning: First, the beaches in Phu Quoc are not the cleanest. The JW Marriott has staff in the water each morning removing any debris, but the crystal clear water makes it hard to hide the occasional piece of trash floating by.  Secondly, my wife visited the spa for a facial and massage while we were there and found the spa atmosphere to have a disconnect with the overall quality of the property.  The treatment itself was fine, but spa facilities were lacking in terms of the quality of massage tables and noise and lighting levels (apparently quite bright with a bit too much natural light).  The treatment room facilities were sparse — the lack of any sort of tables meant that the therapist was constantly walking in and out to get things and then place them on the floor around the table.  These things wouldn’t be a problem in a small spa with local pricing — but seemed to fall short of the level of quality represented in the rest of the resort.  Finally, the resort is still under construction.  It is open for business, but there are a number of facilities still being built around the resort.  This results in some daytime noise and the cosmetics of construction.  I don’t really find this to be a problem — there were temporary walls hiding much of the work and the newness of the property means that you could conceivably be the first person to have ever slept in your room.

All that said, the JW Marriott Phu Quoc Emerald Bay Resort was excellent.  It is a great value whether for a few nights or with a 7-night certificate.  We would certainly go back and look forward to doing so when construction is fully complete.

bonvoyage

 

 

About Nick Reyes

Nick Reyes is a (fairly) regular guy with an animalistic passion for maximizing the value of miles and money to travel the world in comfort and style. There is little in life that he loves more than finding a fantastic deal and helping you shop smarter & harder to achieve your travel dreams.

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  1. That property looks awesome! Like nothing I’ve ever see before for a hotel. Excellent photos and write-up, thank you!

    • The same architect designed the IC DaNang. Check it out. I would recommend staying there too. A great use of Chase free night certs and Ambassador free weekend night.

    • It is even better than it looks. We said repeatedly that we’d never seen anything like it…a destination in itself. It’s fun to just wander the grounds for hours. Glad you enjoyed the write up – thank you!

  2. Do you mind sharing how you got to Vietnam? I assume this was a small part of a larger trip, so perhaps you didn’t fly directly to Vietnam?

    Thanks!

    • You’re right that it was part of a larger trip. Altogether, this is what my itinerary looked like:

      EWR-MUC: Lufthansa Business Class
      MUC-JNB-CPT: South African Business Class
      JNB-MPM: South African Economy Class
      MPM-JNB: South African Business Class
      JNB-DXB-SIN-MEL: Emirates First Class
      SYD-SIN: Singapore Suites
      SIN-SGN-PQC-SGN-SIN: Vietnam Airlines Business Class
      SIN-HKG-SFO: Singapore First Class
      SJC-SEA-MSP: Alaska Airlines first class

      And now I’m driving home from MSP — which is about a 19 hour drive :-).

      For the Vietnam segment, I used Amex pay with points via the Amex Business Platinum. Economy class tickets were pretty cheap on that section (~$250) and flights are short, so most people would probably buy a ticket from Singapore. However, after the 50% points rebate, the cost is about 53,000 Membership Rewards points for 2 people round trip. I was happy with 26.5K each on that round trip to get a little extra comfort.

      From the US, I would say you would probably fly into Ho Chih Minh on an award ticket and then buy a cheap ticket to Phu Quoc from there. It was about $40-$60 each way from Ho Chih Minh City to Phu Quoc. That might be easier than using miles on that last sector (especially because only a couple of carriers fly into Phu Quoc). It would also open up some other possibilities as almost everyone flies to Ho Chih Minh — you could do Korean, Singapore, Etihad (this would be 2 separate awards if using American Airlines miles), Emirates, etc. Lots of possibilities!

      I was actually thinking that if someone isn’t interested in a companion pass, a good redemption of the hotel and flight packages would be for 7 nights and 120,000 Alaska miles. That would get you more than enough for round trip business class on Cathay, round trip business class on Korean, almost enough for round trip business class on Japan Airlines, or round trip business class on Hainan Airlines. Essentially, it gives you a lot of options.

      Someone else may have an even better redemption in mind, but those are some ideas.

      • Thanks for the information! I was thinking JAL business SAN-NRT-SGN with Alaska miles, local carrier to Phu Quoc; then CX business SGN-ORD using AA miles, then home. Would just need positioning flights to make it work.

  3. Wow, I’m going to Vietnam in 3 days and don’t have a hotel room booked yet. How long does it take to get the certificate? I’m staying exactly 7 nights too 😀

    • The certificate is immediate. I redeemed for my certificate and booked my stay in the same phone call.
      I booked mine last month for a week in November.

    • I didn’t have to get any kind of certificate in the mail. I booked it online and called to have the 7 night certificate applied to my booking. It was all very, very easy. The staff at the hotel were incredibly helpful as well. I’m sure you’d have no problem. Additionally, award nights seem very easy to come by because the place is almost empty right now. I doubt you’d regret your decision to stay at this place if you’re looking for a comfortable and interesting place to stay. Note that on property prices are more expensive than on the streets of Ho Chi Minh City, but still very reasonable for a resort like this. For example, one Pho for dinner (plenty of food for the two of us) cost about $10 with tax and tip I believe. On the other end of the spectrum, some entrees were $40 or $50. I thought prices were surprisingly reasonable considering the fact that the resort is very cut off from the surrounding area. It wouldn’t be easy to just walk somewhere. Of course, you can get a taxi from the hotel into the nearby towns.

  4. Breakfast, free for Gold & Platinum members??? WOOOO-HOOOO!!!!!

    Is this the shape of things to come? We just spent a week at the JW Marriott Phuket Resort and Spa and that’s the ONE THING that gripes us about Marriott Resorts…no free breakfast. Maybe the new VP will really fix that one issue…but do you have to cook your own eggs?

    • I know – I was surprised about free breakfast at a resort. Actually, I saw that they had free breakfast and the cocktail hour on Flyertalk before we arrived. It seems that for the time being, they are offering these benefits for all Golds and Platinums. They say that they may not do it forever, but it’ll be this way for the foreseeable future. Highly doubt that this is a sign of the way things are to be at other resorts. I think this is a very property-specific thing in this case. I think they’re aiming to wow people to create an impression. They succeeded with us. Breakfast was a two-hour ordeal every day.

  5. This hotel is excellent. Normally I’d be bored with the resorts quickly but this hotel made me not wanting to leave after 4 days of stay. Excellent value; the service is impeccable. It is a short flight from Saigon (Ho Chi Minh City).

    @Lukas, they overnighted the certificates. However, I didn’t have to show the certificates to the hotel.

  6. I was there 2 weeks ago and it was just jaw dropping. Big competition to the Intercontinental in Danang, and newer. Our experience at the spa, with a 2 hour full massage was just amazing. Service was impeccable all around, birthday cake included. Everything was great.

  7. Wow, that looks incredible.

    If in Vietnam, the Marriott in Hanoi is another nice sweet spot. 15,000 points/night when paid rooms are around @240/night. Not in the center of town, but taxis and ubers are cheap.

  8. Did you venture off property at all? Curious as to what to see/do if you were there for an entire week.

    Viet Nam has never been on my must do list; but with a Marriott 7 night award certificate sitting in my account; well, maybe.

    Long plane ride though… would need to do this in Biz for sure.

    • We go to Thailand every so often to escape winter and just got back from the JW Marriott Phuket Resort on our Marriott certificate; flew biz on ANA and had really good flights. Hint: Chiang Mai is the best spot in Thailand…avoid the southern beaches unless you really want to roast. You can fly RT from the US one-stop to Chiang Mai and do a RT from there to Phu Quoc for about $230. Then you will have the best of Thailand and Vietnam in one trip! Inter-asia flights are dirt cheap on AirAsia and other carriers so get creative!

        • Actually we used the cert at the Marriott Rayong, then went through Bangkok for a couple days at the W Bangkok, then used points for the JWM in Phuket for another four days. I booked the inbound through Kuala Lumpur and spent four days there at the Hilton KL (why just change planes when you can see another city for a couple days?)

          Once you get to Asia, the fares there are dirt cheap (except to/from Vietnam, for some reason). AirAsia and others are very credible low-fare carriers, and they put pricing pressure on Thai and other majors. You can go all over the sub-continent for like $75 one-way. It’s crazy to fly all that distance for a 5-night stay and then come right back home. And when you can’t get a good flight connection, just hire a driver if it’s a reasonable distance, or take one of those comfy long-distance buses. Use Google Flights.

  9. Anyone know why December is blocked off for reservations? I thought Marriott was 330 days in advance?

    Plenty of availability otherwise.

  10. What is the route/airport to get to Phu Quoc? It looks tucked in down there just off the coast of Cambodia.

  11. Did you do bike ride to the prison and fish sauce factory?
    Also, some of the activities have an 8-10 person limit. Do you know if we can book any of these prior to arrival?
    I don’t want to miss out on the pastry class and prison bike ride 🙂

    • I did not do the bike ride. I’m not sure if you can book prior to arrival. I’m sure if you email, they will get back to you. I traded several emails with the hotel. The first one I sent was on a Friday night around 11pm and I had a response in 17 minutes — couldn’t believe it. Customer service was terrific before we even got there and didn’t get worse once we arrived.

      If you are going soon, I wouldn’t be overly concerned. On check in, we were told that there is a free shuttle to a night market every night at 6 (something I forgot to mention in the write-up!) — but that we should book it if we wanted to go as they do not schedule it when nobody books. It was that quiet — some activities had nobody signed up. I don’t think any activity filled while we were there.

      I also neglected to mention that there is free use of paddle boards and kayaks and they have free paddle board lessons each day, though the timing overlapped with the free cocktails and food for Gold and Platinum members.

  12. We’re really thinking about going! Are there any restaurants or beach shacks nearby or is one a resort captive at this location? Any stores nearby to buy beers/snacks and avoid the high markup?

  13. Excellent review with great photos. I’m giving a 5 night stay to my son & daughter in law for their honeymoon. They’re world travelers & this was one of the unique resorts they suggested. Thanks also for all the travel tips.

  14. checking out JW Emerald Bay today however got stuck with a very early flight via Vietnam Airlines. From what I hear this must be the right place for a romantic staycation where club marriott and marriott rewards members benefit from their entitlements. It should be worth it. Hopefully transportation within the island is not troublesome with uber being active there.

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