Awesome Suite Upgrade award: Park Hyatt Mallorca

A few weeks ago, I made great use of one of my Hyatt Globalist Tier Suite Upgrade awards, bumping my reservation up to a Park Suite King at the Park Hyatt Mallorca in Spain. This suite was huge and luxurious. We often feel like we wish we had one more day — but leaving this place was tough. I definitely hope to make it back again and would love to be able to score this suite on a return trip.

Booking

I used Hyatt points transferred over from Chase Ultimate Rewards to book my room. A standard room at the Park Hyatt Mallorca costs 20,000 points per night.

Whereas Suite Upgrade Awards could only be used on paid stays in the old Hyatt Gold Passport program, they can now be used on pure award stays — making this a terrific use of an upgrade award. At the time of booking, the Park King was going for 680 Euros per night. The Park Suite King was 1,680 Euros per night. At today’s exchange rate, that’s about $1,967 per night. I’d have never dreamed of paying that much (and for multiple nights!) — but considering how nice this room was, I think it’s an epic redemption at 20K Ultimate Rewards points per night.

The room

This room was massive — easily the largest hotel room I’ve ever had. There was a gorgeous living room:

Park Hyatt Mallorca Suite living room

Towards the back left of the picture, you can see the work desk / library (which had some neat old books!) and in the back center is the dining room.

The dining room had a table for four:

The bedroom had a TV that arose from the foot of the bed:

I can’t imagine packing enough to fill up the walk-in closet:

The bathroom was sizable as well, with a window that opened to our private patio.

They had Bottega Veneta Amenities. I didn’t actually love the smell of them, but with body wash, shampoo, and conditioner in both the shower and bathtub area, that gave me six a day to grab so I could donate them later.

The patio/garden

Speaking of the bathtub opening to the private patio, this room had a private “garden” patio area that took up nearly as much space as the room itself, if not more.

Yeah, that was all ours — including the sitting area you see at the far end under the arch and the sitting area behind me that you can’t see. It was massive.

Here are the sitting areas at either end of the patio:

This would be the view from the bathtub

The grounds

One thing that could be a downside is the fact that the Park Hyatt Mallorca is basically built into a hillside. It is all stairs. That said, they have golf carts to zip you around anywhere you want to go — though we took the stairs for exercise most of the time. The place is beautiful. Here are some pics I took walking around the grounds at night:

This is the main driveway / entrance area

Breakfast

My GoPro lens had gotten a little cloudy, so excuse the somewhat cloudy pics, but the breakfast spread included plenty of sustenance. It wasn’t up to par with some other Park Hyatt locations, but we never went hungry, either. In addition to everything you see here, there was a daily hot menu from which you could order for free as well.

I had Mallorcan Sobrasada with brie one morning for breakfast off the menu, and I had a smoothie daily (selection changed each day).

Spa

I’m not at all a spa guy, but my wife and I decided to check it out and get a couples’ massage. Neither of us was thrilled with the massage, but the spa itself was very nice. I don’t generally enjoy massages, and my wife had never had a pregnancy massage — so take our lack of enthusiasm for the massages with a grain of salt — it’s probably still worth spending a day or part of one here at the spa.

Waiting area

The halls were like a maze of areas like this — they said it was inspired by the Alhambra

This was the men’s changing room / locker room

Couples’ massage suite

Relaxation room after the massages, where there were infused waters, we were served tea, and they had nuts and dried fruit.

The Beach

Unfortunately, the Park Hyatt Mallorca has no beach. It’s built up on a hillside — you can see the Mediterranean in the distance from some points on the property, but it’s not a beachfront hotel. However, you don’t have to travel far to get to a gorgeous beach.

And the Park Hyatt Mallorca will even pack you a beach bag with towels and cold bottles of water to bring with you.

What they did well and what they can improve

The Park Hyatt Mallorca is a beautiful property. It’s clean and modern. The Park Suite is an amazing use of a suite upgrade award, and the secluded location on the northeastern end of Mallorca gives it a more authentic feel even though the resort itself is obviously artificial. Most of the staff with whom we interacted were as professional and pleasant as you would expect at a Park Hyatt. While I had read that service was slow in the restaurant, we found it to be fine most of the time — though we did have one morning where we didn’t see our server for quite some time after she took our initial drink order.

One area for improvement is in the parking situation. The Park Hyatt Mallorca is all valet parking, so they advise you to call 30 minutes ahead for your car. We took the car out three times while we were there. The first two times, we called thirty minutes ahead and the car wasn’t there when we got to the lobby; they had to go and get it after we arrived and asked again (despite someone handing us the keys and telling us it was in the upper parking lot the first time….it turned out nobody had brought it up). I don’t mind valet parking, but if thirty minutes isn’t enough lead time to pull up the car, they either need more drivers or they ought to have some self-parking. We spent 15-20 more minutes waiting in the lobby after calling 30 minutes ahead, which seemed excessive given the fact that it didn’t seem terribly busy. The third time, I made note of the issues the first two times and our car was there and ready when we got there — so I’ll say that they did respond to the feedback, and that I appreciate.

Bottom line

I would definitely go back to the Park Hyatt Mallorca. At 20,000 points per night, the place is a great value. If you have a suite upgrade award to use, it’s an absolute steal for what I imagine may be the largest standard suite in the Hyatt portfolio. While the distance from Palma and some of the key tourist sites on the island might discourage some people from making the trek out to the Park Hyatt, I think it’s worth the drive. You’ll definitely want a car, but I think it would be hard for this place to disappoint anyone looking for a comfortable luxury stay at an affordable points price.

About Nick Reyes

Nick Reyes is a (fairly) regular guy with an animalistic passion for maximizing the value of miles and money to travel the world in comfort and style. There is little in life that he loves more than finding a fantastic deal and helping you shop smarter & harder to achieve your travel dreams.

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  1. Great review! I didn’t know about the beach bag – that would have been handy.

    We stayed here in August. They didn’t have any suite upgrades available but I thought the standard room was amazing with plenty of space for a couple. Just in case anyone is wondering whether it’s worth going even if suites aren’t available.

    I agree the ground are gorgeous and the overall build quality is absolutely top notch. They did not cut any corners on this place. And the service was terrific across the board.

    I thought the restaurants were particularly good too, as they are at most Park Hyatts. Kind of a remote spot, but I’d visit again. I can’t think of a better points redemption for a resort like this in Europe.

    • Thanks, Suzy! My bag is a Muji hard-sided travel trolley. The size is 87L.

      It’s kind of a funny story — we were in Japan a couple of years ago and one of our (super cheap) bags had completely broken down. We needed at least one new bag and really knew we needed two. So we were looking at an expensive brand name and just struggling as to whether or not we really wanted to spend so much. We totally stumbled into this Muji store and found their bags. Their bags weren’t cheap either, but they were much less than what we were looking at. The problem was that we didn’t really love the Muji bags. We didn’t dislike them — they seemed fine, but nothing we were excited about (at the time) and I’d never heard of the company. I wasn’t sure we should spend the ~$500 or so we were considering on something we weren’t excited about buying (lest we end up spending another $500 + $X when we got home on yet another set). We decided to sleep on it.

      Got back to our hotel that night and I looked at the company website. I read their “about us” section….and this paragraph made me spit out my drink laughing:

      ————-
      “This is because we do not make objects to entice responses of strong affinity,
      like, “This is what I really want” or, “I must have this.”
      MUJI’s goal is to give customers a rational satisfaction, expressed not with,
      “This is what I really want” but with “This will do.”
      “This is what I really want” expresses both faint egoism and discord,
      while “This will do” expresses conciliatory reasoning.
      In fact, it may even incorporate resignation and a little dissatisfaction.
      MUJI’s goal is to sweep away that slight dissatisfaction, and raise the level of the response,
      “This will do” to one filled with clarity and confidence.”
      ———

      Went back the next day and bought them….and now we love them so much that we just bought two more in Europe on our way home (got the VAT refund, so there was a slight savings over buying at home). We actually managed to break one of the ones we bought in Japan, but it was 95% our fault and 5% one of the bellmen at the Park Hyatt Mallorca. Hard to explain, but I don’t hold it against Muji at all — which should be indicated by the fact that I not only bought one to replace it but bought another so we’d have two of the 87L size and one of the larger 105L size.

      When we bought ours a couple of years ago, they weren’t for sale in the US, but now they are. One thing I love about them — and maybe this is a more standard feature on higher-end bags that we hadn’t previously considered — is that there is a simple switch on the back of the bag to lock the wheels. That’s great on subways/airport trains/shuttle buses. I lock the wheels and it doesn’t move.

      Also, I just loaded the 87L one with more than 50lbs of stuff last week and it glided across the airport floors easier than my carry-on.

      So, contrary to Muji’s aim, they made a fan out of me. I’ve been impressed with how well they’ve held up overall for the amount of travel we’ve done and how overstuffed we’ve packed them at times.

      I’m not going to say it’s on par with Briggs & Riley or Tumi (I’ve never owned those brands), but I’ve got no regrets.

      I’m sure you weren’t looking for that long of an answer, but there ya go :-).

  2. Great thorough review. I had a slightly different experience there this summer. I found the valet parking to be excellent. At first I was very disappointed there was no self parking, as personally I would rather walk 5 minutes down the street to pick up my car, then to wait for 30 minutes. But I found the valet always had my car in less then 5 minutes. I normally don’t tip valet, and didn’t on this trip until I was checking out at the end of the week because they won me over – so I gave them 20 euros because I thought they were just that good, and that was day after day of not tipping.

    The other thing I thought was such a disappointment was the location. When in Mallorca, the beauty of the ocean and water sports is the reason to come. I thought the walk took a good 10 minutes to the beach. It is as if they plunked a Park Hyatt in the middle of some countryside farm land. The view is of the countryside – there is virtually no view of the ocean anywhere. And to top it off there is nothing near the hotel of interest without walking 10 minutes.

    A rental car is a must at this resort. Because of its remote rural location , I found myself spending many hours in the car driving to restaurants or driving to see the sights and beautiful beaches on the island and really only used the hotel for sleeping in. I also was disappointed with the small swimming pool area.

    One last thing to note. If you are not a globalist, apparently you do not get a free breakfast when booking on points.

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