Complete Guide to Citi Prestige 4th Night Free

Last updated 3/8/2017

UPDATE: Reservations booked July 23rd 2017 or later will be handled differently. Instead of rebating the entire 4th night room rate with taxes, Citi will rebate the average room rate across your stay and will no longer included taxes in the rebate.  More details can be found here.

Prestige 4th Night Free

The Citi Prestige card has many excellent benefits. One benefit is that when you book a four night stay through the Citi Prestige Concierge, you will get the 4th night reimbursed.

Prestige 4th Night Free

Citi advertises the benefit as follows:

Extend your trip with a complimentary night at any hotel of your choice after a minimum 4-consecutive-night booking. There’s no limit to the number of times you can use this benefit, so go ahead and stay a little bit longer.2

And here are the footer details:

International Complimentary Night Hotels and Resorts Program TERMS AND CONDITIONS
You will enjoy a complimentary fourth night with no black-out dates, when you book four consecutive nights at any hotel booked by a personal travel advisor designated by MasterCard Airport Concierge(the “designated travel advisor” is Carlson Wagonlit Travel). Bookings made through other methods such as travel agents, websites or directly with a hotel will not qualify. Please view the full Terms and Conditions of the program at the Citi Prestige Card Terms and Conditions.

General advice

If you have the Citi Prestige card and you’re planning a four night (or longer) hotel stay, it may be possible to save a lot of money by using this benefit.  That said, some discounts may not be available through Citibank’s travel provider.  Unless your stay will be reimbursed by your work or another 3rd party, I recommend searching other sites first to find the best available price.  Check the hotel’s website directly and make sure to check AAA rates, senior rates, etc. – whatever applies to you.  Also check aggregator sites like Kayak and Hipmunk.  Once you have a good idea of what it will cost to book the hotel on your own, then call Citibank to check their price.  Only go with the Citibank option if you’ll save a significant amount.

Booking the 4th Night Free – Step by Step

  1. Call the Citi Concierge at 1-561-922-0158.  Concierge services are now handled by Aspire Lifestyles. Tell them that you would like to use your Prestige card’s 4th Night Free benefit.
  2. Ask them to check AAA, AARP, and/or government rates (whatever you qualify for).  They may not offer to check these for you automatically.  Sometimes these rates will be much lower than the best available rate otherwise.
  3. Add your hotel loyalty number to the reservation.  If you’re booking a stay with a hotel that’s part of a loyalty program, the travel agent can add your number to the reservation.  You should earn both points and stay credits for the stay.  If you forget to add your number at the time of booking, you can use your confirmation code and contact the hotel chain directly to add your number to the reservation.

Booking the 4th Night Free – By email

Another great option is to book via email.  As reported by One Mile at a Time, you can book via email as follows:

Email “concierge@yourconciergecenter.com” with the following information:

  • The hotel you want
  • The exact room type you want
  • Any discount codes you want applied and that you qualify for (e.g. AAA, government rate, etc.)
  • Check-in and check-out dates. For clarity I’d also write the number of nights
    (e.g. “Check in on July 7 for 4 nights, check out on July 11”)
  • The number of people that will be in the room.  In some locations you may be better off booking for just two people even if you intend to have more.  After booking, contact the hotel directly to see if they can accommodate additional guests.
  • Your loyalty program number for the hotel chain, if any
  • The last four digits of your Citi Prestige credit card

One Mile at a Time further recommends adding addressing any likely concerns upfront (“I realize the reservation is pre-paid,” “I realize there’s a resort fee of $___ per night,” etc.)

Q & A

  • How do I know which hotels are available and at what price?  Most hotels available through online travel agencies like Expedia are also available here and at similar prices.  The only foolproof option, though, is to ask.
  • Will I earn hotel loyalty points and elite credits for a stay booked this way?  Yes, as long as you add your hotel loyalty number to the reservation.  I’ve proven this to work with both Hyatt and Club Carlson so far.
  • How do I know how much of a rebate I’ll get?  When the travel advisor gives you a room quote they’ll be able to tell you the price, per night.  The quoted price for the fourth night is the amount you’ll get as a rebate.
  • Are taxes and fees for the fourth night also rebated?  Yes, automatic room taxes and fees are part of the fourth night rebate. Resort fees are not included.  Reservations booked July 23rd 2017 or later will be handled differently.  For those reservations, the rebate will be based on the average rate across your 4 nights, and taxes will not be rebated.
  • Do I have to pay for the stay with my Prestige card?  Citi says yes.  In one experiment, though, I earned the rebate without paying with my Prestige card (details here).  To be safe, though, I definitely recommend paying with the Prestige card.
  • What discounts can be applied at the time of booking?  People have reported success with many different discounts including AAA, government rates, and even hotel specific promo codes (such as 3rd night or 5th night free!).  Ask the travel concierge to apply any discounts you’re aware of.
  • What discounts are excluded? Conference rates are excluded.

Comments

  1. Thank you for your guide, it’s very helpful. I know a lot of people have had inconsistent experiences in regards to if and when they get statement credits refunded to them for these 4th night stays. In YOUR personal experience, how long does it usually take? And have you had trouble with any posting?

    • So far, I’ve completed 3 stays booked with this benefit and they’ve paid out as follows:
      1) Paid 4 weeks after the stay
      2) Paid 8 weeks after the stay
      3) 7 weeks later, I’m still waiting. I do expect it to appear eventually, but I wouldn’t be at all surprised if it takes another 3 weeks or so.

      • Thanks for the reply. Your guide has been really helpful. I have been able to book a hotel using this benefit on two previous occasions.

        HOWEVER, today I called again using the same steps and was told by the Citi Prestige advisor that unless my reservation was within the next 3 days, they cannot connect me directly to a CWT agent. This advisor claimed they received an email JUST TODAY from CWT saying they are backed up and will only email back quotes to customers. Hopefully it is not permanent.

        Have you had this experience recently?

        • I had a situation where I was told that my plans were for too far in the future and that they would email me a quote, but I told them that there was a great deal on airfare and so I had to make a decision about lodging today. They then put me on hold to wait for the travel adviser. There was then a very long wait unfortunately so if you can do the email thing, it might be better

      • I know this response was a LONG time ago, but if you get notified of my reply, I hope you can respond. What happens if you book something for, say, July and you probably won’t have the Prestige card long after that, like August? Are you forfeiting the reimbursement if it doesn’t pay out until 8 weeks later and by then you’ve cancelled?

        Thanks!

        • Greg, Now it is EVEN longer than a long time ago, but I am also hoping you will see this. I was going to use this year’s $250 credit in Jordan, but I just had to cancel the trip. Now I have to figure out how to use it before July. I can’t use it in Cuba because they won’t take that card. So… If I go to Scottsdale, and use the 4th Night Free, will they also use my $250 in travel credits towards the other 3 nights? Thank you!

  2. Just had my first experience with the concierge (holy long hold times!). Interestingly, they couldn’t book a rate that was available on CWT vacations. They saw the hotel, but not the specific discounted rate, which they tried to pass off as not available to travel agents.

  3. FM – If I were to book a Stay at a Hyatt and follow the procedures above; could I apply one of the Diamond Suite Upgrades (DSU) to that stay? Thanks in advance – that could make this truly spectacular.

  4. I realize that the one room restriction is so you don’t book rooms for your friends. However, I have a family of 5. We need two rooms. I think is is ridiculous that I get penalized for that. If there are minors in the other room, I think it should be included. I guess I could look at a suite that fit 5 people, but that just seems ridiculous cost wise. I am beyond frustrated.

    • Many places tho suite doesn’t cost twice the price of the standard room. Also remember they paid even if the 4th night is more expensive

    • Hahaha First World Problems! Wow, a credit card company offers a generous perk, and you’re greedy enough to complain about it. “OMG they e only let me do one room. I’m so angry. Errrr, frustration”. You sound pathetic.

  5. Was able to get the travel advisor to look up a AAA rate that wasn’t showing up on her system (total was going to be $80 less!). We walked through the spg site to find it, and she said she’ll be able to book that rate for me and still get the credit! Will update once it’s all done, but YMMV in getting an advisor to book a rate not in their system. Might want to hang up and call again if the price difference is that much.

  6. Hello – Just inquired about a 4 night booking in FL, called the CitiPrestige concierge and was sent a quote (yes, I waited 24 hours or so, I hadn’t read your full article before). We’re a family of 4 (boys 14 and 12, they need space), they only found a one bedroom apartment, I was hoping for a 2 bedroom, but it’s not available any longer… The twist: I had already booked a 2 bedroom apartment on the same hotel before contacting CitiPrestige, so I have an existing reservation that was done directly by me online, unfortunately it wouldn’t count for the 4th night free… Before taking any steps, what do you suggest as a course of action:
    1. Call CitiPrestige, tell them I have a reserved 2 bedroom apartment, hopefully that reservation can be “unlocked” and be made with the CitiPrestige concierge over the phone directly with the hotel.
    2. Call the hotel ahead of time, and let them know that my travel agency offers me some incentives… yada yada yada… and that I would have them call directly the hotel to transfer my existing reservation over to them, under my name of course.
    3. Last but not least, I’ve called the Concierge Prestige a couple of times today and both times I spoke with the same person (first I hadn’t received my quote after 24 hours, so I called for that; then I called them to explain that my quote in pdf format was corrupted and needed to be resent). This person didn’t sound particularly friendly, I have a feeling she’d probably say no to my request 1. above, if that’s the best course of action to follow.

    Any advice is appreciated as to how to proceed! And hopefully this can be a learning experience to some people.
    Thank you!
    Alex

    • For what its worth – I’m typing this even though this thread seems to have been inactive for some time… I did call Citi Prestige and told them I had a 2 bedroom suite reservation…. One day later (today), I got a call from Carlson Wagonlit and they conferenced me in with the hotel to book the “new” reservation via my travel agency (Carlson Wagonlit)… This is amazing! The representative was very courteous and allowed me to take advantage of the 4th night free benefit…What an amazing card!

      Alex

  7. I know this indicates otherwise – but has anyone ever tried stacking this with other promotions yet? I’m eyeing a Caribbean property this winter that is running a 5th night free promotion (for ANY stay), would be ecstatic if I could get the 4th and 5th nights free.

  8. There have been reports of this working with 3rd night free rates/promotions, so I imagine a fifth night free would be fine as long as it’s publicly available and not a promotion by a separate travel agency

  9. I just tried to email to enquire about a future booking, which is better than just calling if you want to take your time.I don’t have the time to sit on the phone tonight. I got back this reply.

    I just would like to inform you that we are experiencing a large demand of requests due to the popularity of the 4th night credit, so please allow our travel advisor’s to review your request and get back to you within 48hrs with the best options available in their GDS system.

  10. Just got back from using this benefit over Thanksgiving weekend in San Diego, and everything went great. Now, I’m looking at doing the same for New Year’s Eve. The property we’re looking at is about $700 for the night on NYE, while the nights leading up to it are around $200 per night. So, we’re looking at doing NYE as the fourth night of the stay so that that will be the one that comes free. Love this benefit.

    • That was another thing I was wondering about, is it really the “4th night” free regardless of which night is the cheapest? Wow…really makes a big difference in a place like Las Vegas.

  11. I know this is a late question, but I live in Hawaii, and as a resident, the local hotels have “Kamaaina” rates which are cheaper than normal rates, do you know if we can get that rate and the Citi Prestige 4th night free? It isn’t really a “corporate” rate because it isn’t for corporations, and the only requirement is providing a local ID upon check-in, so I would think if the concern is whether the travel agency is able to book the rate, they can do that, and it would be valid for me upon check-in when I provide my ID. Would you know if this is the case?

    • From my experience, it has to be available on the hotel’s official website in order for the rate to count. If they don’t see the rate in their system, they’ll book it for you directly on the hotel website and then give you a constructed reservation reflecting that rate.

  12. has anyone tried to use the Prestige 4th night free stacked with the 2 free nights you get when you open the Hyatt Visa card? I’m eyeing a property in MBJ for 6 nights… Thanks!

    • There’s no reason that wouldn’t work. I’d recommend looking at the rates night per night during your desired 6 night stay and find out which 4 nights would be cheapest for you given that the 4th night would be free. Then, make sure that award nights are available for the other two nights.

    • I did this, but with the 2 weekend night certificates for Hilton. Booked one reservation using the free nights, then a separate 4-night reservation for the 4 following nights using 4th night free. Upon arrival at the front desk, let them know about the second reservation and they linked them together. Easy-peasy…

      • Did you stay for a total of 4 nights or 6? Meaning 3/4 nights free or 2 nights free, 3 paid then the last night free by prestige.

  13. Used it in hilton and checked out a week ago. it showed in pass stay, but no point no stay yet.
    should i submit a missing stay request?

  14. I’m going to call in tmw to book 4th night free for an upcoming stay in Hong Kong. I want to book a deluxe harbor view room at the HK IC for $360/night for 4 nights.

    If I also purchase IHG ambassador status for $200 which would entitle me to a guaranteed room upgrade (to a suite), would I be able to apply that to my reservation made through prestige?

    • I don’t have experience with IHG ambassador upgrades, but I think this should be possible. Just make sure to have them put your loyalty number on the reservation. Then, once you have the confirmed booking, I’d recommend calling IHG to ask them to make sure that you get your Ambassador benefits with that reservation.

  15. Last week I applied for the Prestige card through the FM link and was instantly approved. I received the card two days ago. I have a trip planned for Spain in May and I have already booked refundable hotels. I thought I would give the 4th night benefit a try. I had previously booked 6 nights at a hotel in Seville, Spain for $1967.00 USD. Not only did the Aspire concierge service beat that price for the same class of room and breakfast at $1789.00 USD but they confirmed that I would be rebated a card credit for $324.00 USD for the 4th night. A total savings of $502.00 and I have had the card only two days. I am impressed.

  16. Does anyone know if you only gonna stay 8 nights? Since we know we can’t stay at the same hotel for 8 nights straight, Can we just simply switch hotels? Do I need to call them twice ( make 2 booking in two separate order, hope CWT doesn’t aware I have another booking already.)

    thanks much

  17. Im looking at the Hyatt Ziva los Cabos and they rates on Hyatt.com are $66/night higher than every OTA. Its been like this for months. So, can Citi get the rates that are listed on Priceline, Expedia etc? Or is there any way to use a Best rate guarantee along with the 4th night free?

  18. If I book eight nights on the same hotel, will citi prestige pay for the 4th and 8th night? Or do I have to make a two separate 4 nights reservation to get credited on 4th and 8th night?

    • According to the terms, you would have to switch hotels. I don’t know if these terms are really enforced, but here’s what they say:

      “Back-to back stays are stays at the same hotel booked on two reservations (as an example, you book four nights at a hotel on one reservation for Monday, Tuesday, Wednesday and Thursday and book another four nights on another reservation for Friday, Saturday, Sunday and Monday. In this situation, you would only be eligible for one complimentary night for the 8 night stay).”

      Found here: https://online.citi.com/US/JRS/portal/template.do?ID=GACTermsBenefits

      If you planned to stay 9 nights, you could book the two 4 night stays with a night in-between and book that middle night separately

  19. Do you have any insight on “rate abuse”? By that, I’m referring to situations in which you can make a booking where the fourth night has a rate so high that it negates or even out does the cost of the previous three nights. I’m sure that in situations where the first, second, and third nights are all $200 each, but the fourth night is $300, it’s just a “hey, good for you”-type situation. But I could currently book the Bellagio in Las Vegas for Memorial Day weekend at Wednesday, Thursday, and Friday night rates of $159, $159, and $299, but with the fourth night, Saturday, being $949. Citibank would effectively pay me $332 to make that booking. While I would love to do this all the time, it wouldn’t be worth losing the benefit, or even my Citibank accounts, for abusing the perk in this way.

      • Agreed – you don’t “make money” on it, but it’s a great way to get a single very expensive night.

        Think NYC Times Square for New Years – you pay for 12/28-12/31, they pay for 12/31-1/1. You may be cheaper paying for 12/28-12/31 than just 12/31-1/1, AND you’ll earn hotel on all four nights.

  20. FYI – booking Hyatt through Citi Prestige, they were able to use the COSTCO rate; a good option that seems to be roughly be equivalent to the AAA

  21. If I’m planning a stay of only 3 nights, is there a downside to getting the 4th night free? Do I earn hotel points/night credits, and more importantly Citi Thankyou points for all 4 nights, before seeing the value of the 4th night refunded? Seems like a way to earn 3X Thankyou points for not spending any money.

    • @Mikey – I’ve done this a few times. Sometimes you even save money as the cost per night for a 4 night stay can be significantly less than for a 3 night stay. But even if not, the bonus points from the credit card and hotel chain and elite night credits are great.

    • Ideally, with the 4th night, you’ll earn both hotel points, stay credits (if seeking elite status), and Citi ThankYou points. When you get the 4th night refunded, the one time I checked I saw that Citi took back 1X points for that amount, so I still earned 2X ThankYou points overall. It’s been a while so I don’t know if it still works that way.

      Downsides?
      1) It might take a few months to get the 4th night paid back so you’ll have to decide whether it is worth floating the money
      2) It can be a bit of a hassle to book 4th night free stays. Do you really want to go through that?
      3) Things can go wrong with the payback. Is it worth the risk of having to fight for the reimbursement?

  22. I’m booking now for a stay that will occur after my annual fee is due for the 2nd year. I wasn’t planning on paying that (instead was planning on cancelling the card). Do you think this will still work?

    • Probably not. Some people get lucky and get reimbursed for the 4th night before their stay, but each time I’ve done it, the reimbursement came after the stay. If you don’t have the card anymore, they won’t reimburse the 4th night.

  23. Would we be able to combing this with a hotel specific 4th night free promotion?

    For example, the Four Seasons Nevis currently has a 4th night free promotion. Can this be combined with the Prestige offer to get 2 free nights?

    • Great question. I’d recommend asking the Citi Concierge. I don’t know how they would handle that since they usually reimburse the actual rate charged for the 4th night. If the 4th night is free, then it wouldn’t be much use to go through Citi.

    • CITI rebates whatever the fourth night prices out as . . .

      For instance, if the rate was $125, and the hotel was offering a fourth night free in the form of a 25% discount off each night, then you would receive a rebate for the fourth night in the amount of $100.

      Day 1: $100
      Day 2: $100
      Day 3: $100
      Day 4: $100

      However, if the hotel is offering a fourth night free promotion that prices out with the fourth night free, there would be no rebate.

      Day 1: $125
      Day 2: $125
      Day 3: $125
      Day 4: fourth night free

  24. About to have Fairmont Premier; anybody have experience combing the Prestige 4th night with the Fairmont 3rd night free benefit? Thinking you could call Citi and book four nights then call Fairmont with your reservation details and apply their 3rd night free certificate (as well as a suite upgrade certificate 😉 )

  25. I just got this card and would like to know I can book a hotel room for my partner who will travel for business and has elite status at Hyatt. We’ll check in together but the room should be under my partner’s name for travel reimbursement. Would that be possible?

    • I’m not sure how you would pull that off. When they book the four nights for you, they’ll insist that it goes in your name. You could then probably call Hyatt after the fact to change the reservation to your partner’s name, but then I don’t know if you’ll get reimbursed for the 4th night.

  26. I booked a 4 night stay through Citi concierge. I arrived at the hotel today, the lady at the front desk was doing me a favor and reduced the price for 2nd night (I didn’t ask and she also upgraded me the room type). Will this invalidate 4th night? The total rate will change although the 4th night rate is the same before taxes.

    I also ask as I plan to cancel the card by June 22nd. Not sure if this is just enough time to post the 4th night benefit before I cancel it. Thoughts? Thx.

    • I’ve never had that happen to me with the 4th night free benefit, but I’m pretty sure it will be fine and that you’ll still get your full 4th night rebate.

      June 22nd should be OK. The rebate usually posts with the next statement close after you pay for the stay.

      Please let us know how it turns out!

  27. Can I use the 4th night free in tandem with applying 6,000 Hyatt points for a suite upgrade? Or do you have to book through the Hyatt website in order to do that?

    The site looks like it has no stipulations about booking from an outside source, in this case CW. Whaddaya think?

    • Yep, definitely. Book through Citi and then call Hyatt to apply the 6K upgrade. Actually… you might want to call Hyatt first to confirm that the upgrade is available.

  28. I’m looking at a hotel booking where the rate for the fourth night is more than the first three nights combined. Will I actually get a refund for that entire amount (Citi would basically be paying me to stay at the hotel for four nights).

    • Yes, they’ll refund the entire amount of the 4th night. To take an extreme example, if each of the first 3 nights cost $100 and the last night costs $1000, then you’ll pay $1400 when you check out and Citi will refund $1000.

    • Fyi book it on confirm you get from Citi says right on it your refund so you’ll know exactly the day you book.

  29. It’s a shame that you have to deal with CitiPrestige concierge to do anything for the benefits of this card. They are total clowns and just an absolute joke. Need to be replaced given the $450 annual fee.

  30. When booking through the Citi concierge are you able to utilize hotel points/rewards to book the reservation in combination with the 4th night free? Thanks

      • FrequentMiler: I just returned from a $2,500 stay at Hyatt Ziva Cancun using this benefit. 5 days later, I emailed hyatt about my points not posting. I was expecting a lot of points since I also get the diamond bonus. They emailed me back to tell me that it was an ineligible rate so I won’t get any points. The rates were the same on the hyatt site as the rate that I booked under the citi concierge. It was a hyatt promotion – buy 4 nights, get the 5th free. I can’t believe that if I booked it with hyatt that I wouldn’t have received points. Have you seen this before? Thanks!

  31. Can I get fourth night free twice for staying at same hotel with gap of 3 nights?
    i.e.
    Week1 : Check-in on Sunday, Check-out on Friday
    Week2 : Check-in on Monday, Check-out on Saturday

  32. For Hyatt stays, can I book the reservation paying cash+points? My guess is I would book at the Hyatt daily rate, giving them my HGP number, then after the reservation is made, call Hyatt to change it to c+p and apply a dsu. Is that the process? Thanks!

  33. This is a great post! One quick question: do you know if I can get 4th night free on two rooms (as opposed to one room) booked through Citi Concierge and paid with a Citi Prestige card? I’m planning to book two rooms for four nights (I will pay nightly rate x 2 rooms x 4 nights) for our summer vacation. Thank you.

  34. Was finally able to use this benefit for a stay in Barcelona. Not as impressive as some others, but saved $152 with a 30 minute phone call. One more use of this benefit and the annual fee is already paid for!

  35. I’ve a 7 week stay in London (official trip). In order to maximise this benefit, can I book multiple 4-night stays at the same hotel with 1 night between each booked using another card ? (Hoping that the hotel can combine all the reservations based on loyalty number & let me use the same room). If I were to do this, will it become ‘abuse’ of the benefit ? terms clearly say ‘There’s no limit to the number of times you can use this benefit’ but still wanted to take your thoughts.

    • As I read it, that is perfectly within the rules of the benefit. Most hotels have no problem with making sure that you stay in the same room for a stay even with multiple reservations. I’ve never tried a 7 week stay though!

  36. Waste of time and money. I called Citi concierge and they offered me the hotel rack rate price, which was twice the normal rate I pay available everywhere on the internet. They said they only offer their “service” booking directly from hotel. I booked for less than 1/2 their rate at Agoda.

  37. Just got off the phone and book three hotels. I had a great experience. I try and stay at hilltons. I priced out the three hotels I wanted. I called them up and got the same rate (two were government employee rates and one AAA rate). Going to save $750.

  38. An additional experience.

    I just booked 6 nights at the Vana Belle in Koh Samui using Z3R (buy 2 get 1 night free). Paid for nights 1,2,4,5 at the SPG BAR. Nights 3, 6 were free per the SPG promo, and Citi refunded night 4 (~$700).

    Not a bad deal!

      • I’m not sure about the list of Z3R eligible hotels.

        As an added datapoint, Citi actually refunded the full BAR for the 4th evening, per the SPG folio. Therefore:

        Night 1,2: Paid
        Night 3: Free, per ZR3
        Night 4: Paid, refunded via Citi
        Night 5: Paid
        Night 6: Free, per ZR3

        The BAR was $1123. Citi already sent email confirmation that $1123 was refunded, and NOT the blended rate across all 6 nights.

        • This is incredible. I have wondered if a Buy 2 Get the 3rd Free would work in combination with the 4th night free benefit.

          Did you book separate reservations or is this B2G1 apply for a single reservation?

    • I’m interested in an SPG property running a 4th night free at checkout. However, the rate is $30 more than the “regular member” rate. I recently wasn’t able to book a rate that included breakfast because it was more than the lowest available rate for that particular room type. I was told its all based on the room- and if there are multiple rates available, then you only can reserve the standard rate. Anyone with similar experience? Because, otherwise, it seems that it’s possible to get two of the four nights free?

  39. I am looking to stay at a hotel that offers a regular room rate and an all-inclusive package. I was hoping to book the all-inclusive package, but was denied by the agent and was told I had to book the cheapest room available for any given type of room. Since the non all-inclusive was cheaper for the same physical room, there would be no way to book the all-inclusive deal and receive the free night.

    Is this correct or did I get bad information? Anyone have experience with this?

        • It sounded like the initial woman I was talking to was asking someone else for help. So I didn’t think hanging up and calling back would do me any good at that time. I did end up calling back the next morning and the next person I spoke to told me I could definitely book an over the water bungalow in Bora Bora. I was able to book the hotel and the rep kept searching till they found the rate that was appearing on my screen when I was on the SPG site.
          4th night Free Bora Bora: Confirmed!

          Don’t give up everyone. You might have just gotten a bad rep. Also if you are seeing a lower price on a hotel’s site and the rep isn’t seeing it. Make sure they keep trying or call the hotel. It took 2 – 50 + minute phone calls, but finally done. Definitely worth it. Frustrating experience but worth it.

  40. Does the card owner have to be on the reservation? If yes, does it work to change it later calling the hotel if he’s not actually staying but will pay with the card beforehand?

  41. Has anyone had any luck using 4th night free with a Best Rate Guarantee type situation? Or does the fact that you’re using citi concierge conflict with “booking directly”?

  42. My work travel uses CWT Corporate Online Booking Tool. Will Citi 4th night free apply?

    Are there different CWTs?

    I also noticed that once I am logged into Citi’s Thank You site, hotel booking option is also available. Do I actually need to call up the agent to book? Will online booking thru Thank You site qualify?

    • You can only get the 4th night free if your employer lets you book the stay yourself. You have to go through Citi Prestige’s concierge to book the stay and get the benefit.

  43. I am consultant and travel a lot. The idea of the 4th night free seems nice. A few questions:
    1. If i want a hotel booked say on the Hilton website and the room i want has multiple price points (B and B, Free wifi, 2x honors points etc.) Do i just tell the Concierge to book the 2x points and not the B and B option at such and such hotel or do they just book a room at the hotel i need without picking that option?
    2. If i need to modify or cancel a room how easy is it to do this? in the consulting world things change fast.

    • 1. The Concierge should be able to book the specific room/rate you want. Some people have had trouble with certain Concierges, though. It may be necessary to call a few times to get someone willing to work with you.
      2. To be honest, the booking process can be pretty cumbersome. I haven’t tried cancelling — I imagine that part would be easy, but rebooking is likely to be just as cumbersome as the original booking process

  44. Have been trying to use this benefit for a stay at Pelican Hill in Newport Beach, but the phone agents are saying the hotel doesn’t qualify because all of its rooms are standalone “villas and bungalows.” What gives? It’s clearly a hotel; any way I can make them see the light?

  45. Hi Greg – The Houstonian in TX offers the third night free if paying with a Mastercard and then breaks down the rate to the third night as $0 rather than an average;
    Room Type Concierge King Bed Rate Type Mastercard Offer
    Thursday, December 08, 2016 USD 379.00
    Friday, December 09, 2016 USD 249.00
    Saturday, December 10, 2016 USD 0.00
    Sunday, December 11, 2016 USD 379.00
    Room Total USD 1,007.00
    Taxes and Fees
    Occupancy Tax USD 171.19
    Total USD 1,178.19

    Since the rate lists the 4th night at full rack rate could I combine the 3rd and 4th night free offer by paying with mt Citi Prestige Mastercard?
    Thanks for your time!

  46. Hi Greg,

    Do you have any experience booking with Citi and then use Hyatt DSU? I was wondering whether I can do this or not? Any thoughts? Thank you!

  47. Anyone had any luck with overlapping bookings? Such as:
    Booking 1: Hotel A, Sunday, Mon, Tues, Weds nights
    Booking 2: Hotel B, Weds, Thurs, Fri, Sat nights?

    We’ll be in Vegas for 7 nights. I figured why not book both places Wednesday and get hotel points. Otherwise, we’ll just book 3 nights at Hotel A.

  48. Has anyone had problems getting the free internet promised by hotels for booking on their site, if using the citi booking process instead?

  49. Can i Use this 4th night benefit by booking 2 Rooms at same time? example, i need 2 rooms for same date example January 1-4 , can i get benefit on 2 rooms for 1 night?

    or if i have additional user, shall i book on additional user name and avail the free night?

  50. I do not have the card, but the benefit seems very intriguing. Has there been any issues with receiving hotel points through Hilton, Marriott, or IHG when booking though the concierge travel agent? I don’t want to miss out on points for my hotel stays. Also most of my travel is for work, which is reimbursed. Does anyone have any experience on what you should do related to this card benefit? Do you get reimbursed for the whole stay (4+ nights) and then since you are getting a statement credit of 1 night you end up ahead by 1 night? Seems a little sketchy to me, but what would be best practice? This would be a personal card that I pay the annual fee on, so it might be okay to call it a smart way to spend my money. Thanks for the help!

    • I’ve always received points for these stays. That shouldn’t be a problem.
      Regarding your reimbursement question: I see this as a credit card perk of yours, so you should keep the money. The company pays the same as it would if you didn’t have the Prestige card. It’s sort of similar to paying with the Prestige or Premier card in order to earn 3X points. You wouldn’t give those points to the business, so I don’t think you should give the 4th night reimbursement to them either. Just my 2 cents.

      • Thanks Greg! I am of the same opinion in regards to my first question. And it is good that points are still awarded for these stays cause I think that might have been a deal breaker for me. But in the end I think, i’ll apply for the card, try it out and if its not working I can get rid of it and only lost a little money.

  51. Can I book w 4th night free with my Citi Prestige and add my mom to the reservation and have her stay there and get the benefit?

    • There’s a good chance that would work, but unless she is an AU on your card it may be tough to pay for the stay with your Prestige card. If you don’t pay with your Prestige card it is hit or miss as to whether you’ll get the 4th night rebated.

  52. Can I book the 4th night free with my Citi Prestige and ask the Citi Concierge to add my husband’s name and his Hyatt loyalty number to the reservation so that the stay points would go to his account instead of mine? Or should I ask Hyatt to add my husband’s info after the reservation is made by Citi? I would like to try to earn bonus points from Hyatt’s recent promotion (5000 bonus points for 5 nights), and my husband already had 2 nights in his account. But I am the card holder of Citi Prestige. Any advice? Thank you.

    • I happen to know the answer to this one because I just did this about a week or two ago! My wife currently has Hyatt Diamond status, but I do not. Here’s what I did:

      – I called Citi Concierge to book a 4 night Hyatt stay
      – They were able to book the government rate for me
      – When they asked for my Hyatt Gold Passport number, I game them my wife’s number as if it was mine.
      – I asked them to explicitly add my wife as a second guest who can check in in-case she arrives before I do. They added this as a note to the reservation.
      – From my wife’s Twitter account I then direct messaged HyattConcierge to apply a suite upgrade to the room

      It all worked flawlessly. The stay is a few months away so I can’t guarantee that there won’t be any problems, but I don’t expect any.

      • Thank you for sharing your experience, Greg! Does it make a difference to use Twitter to message Hyatt Concierge for suite upgrade vs. calling the Diamond line directly?

        • Hi Greg,

          Did you check the reservation on the Hyatt site to see if they look like the way you wanted it to be–The reservation is under your name but linked to your wife’s GP #?
          I followed the same steps that you did and gave the Citi Concierge my husband’s GP # in my reservation. But when I looked up the reservation in Hyatt’s system, my GP# showed up instead of my husband’s. I tweeted Hyatt Concierge to apply a suite upgrade from my husband’s account and the Hyatt Concierge did that and upgrade us to a one-bedroom suite. But now when I checked the reservation under my name, the four night rates for the one-bedroom suite were all zeros, and when I checked the same reservation under my husband’s name, the AAA rates that I booked showed up for the four nights. Does this sound normal or similar to your experience because of the upgrade change? Thank you.

        • I don’t think it makes a difference whether you use Twitter or call.

          I didn’t have any of those things happen that you described. Unfortunately it sounds like the reservations may be quite confused at this point. I’m not sure what will happen. You might want to cancel it all and try again.

  53. Greg, Citi Concierge is saying that if you use points to upgrade a rate booked through them, that when they call to verify the stay with Hyatt the fact you used points to upgrade the room (3,000pts to a Club room or 6000 to a suite) will invalidate the 4th night free benefit. Have you heard this or has anyone actually experienced this?

  54. I do not advise using it for booking government rates.

    Example: I found the government rate of a Hilton on Hilton’s website for $91 (The government per diem rate where I was travelling to). When I called Citi, they quoted me $141 as the government rate. That’s $50 more per night. More so, the standard rate (non-government) was $121. Not sure what’s going on at Citi.

  55. Just tried to book a stay at a hotel using a rate that included breakfast. Rep put me on hold, checked with her manager, then came back to tell me that I could only book the rate that did not include breakfast (there was a choice between two rates, one without breakfast, and one with, for a slightly higher price). I declined. I’ll most likely call back in and try again as I think this was an anomaly. But, just something to be aware of if you have a choice between two rates for the same room.

    • They will book it IF the rate is the cheapest, or will reimburse you only the rate + taxes of the lowest rate, with you covering the difference of the package.

      • I had a totally different experience than you guys…I booked at a holiday Inn for a stay in the middle of March and I had no problem booking it…I even got the reimbursement before I even stayed and it included breakfast. I was really nice to the gentleman, he was actually going to look for places for me but I told him I already decided. He also asked if I needed any places to eat for him to find and I told him I could do that myself.

  56. Hey guys, another update to my experience…it turned out that the hotel I was staying has the pool closed until April, so I called the concierge 2 days before the trip to cancel and rebook at another hotel. She checked the cancellation policy and told me I might get charged a deposit so she called the hotel for me. After about 10 mins, she came back to tell me she was transferred 3 times until she got a hotel rep. to cancel and verify that I wouldn’t be charged!!! The previous reps were stating the charge would be applied so it made me feel good that the concierge at 11PM EST was doing this for me. Also, I noticed the refund will be the average and include the taxes…I will confirm once I get the final bill and refund.

  57. I’ve been able to book a conference rate and received the 4th night free. The concierge called the hotel directly and handled the reservation through them. This was in August 2016.

  58. Some info, based on a recent experience with this benefit:

    1) The concierge service will book the hotel room using the hotel’s web site and the rates advertised there.

    What this means is that:
    – prior to calling the concierge, you need to connect to the hotel’s website and figure out what room type and rate you want, so you can tell the concierge the exact details
    – if you find a better price elsewhere (e.g. Expedia) you won’t be able to take advantage of it, AFAIK
    – sometimes, the hotels offer slightly better benefits if you book directly

    2) As mentioned by somebody else here, if the same room type is offered at slightly different rates, the concierge may not let you choose the one you want.

    More specifically, you can choose the room *type* you want (e.g. king bed vs two queen beds) or the rate (advanced purchase vs. flexible/refundable). But other variations may not be acceptable – for instance I couldn’t book the rate that included the breakfast, the concierge only allowed for the cheapest option.

    3) Until July/23/2017 the fourth night credit includes the taxes. However, note that “taxes” are different from “fees” . For instance, if the hotel wants to charge for a rollaway bed this will be excluded from the credit.

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