I hate having to call to accomplish pretty much anything. If there’s a way to do what I need online, that’s always my preference. So, I’m exited to report that Amex once again allows product changes via chat! And it is much better than before.
Today, just as I was about to call to downgrade my Delta Reserve business card to the Delta Platinum business card, it occurred to me that it was worth giving online chat a try. I used to make product changes regularly through chat, but Amex ended that ability some time ago (maybe a year ago?). So, I gave it a try… just in case.
Not only did it work.. I was done in seconds. Seriously. I think it was well under a minute between me initiating the chat and receiving the message that it was all done!