Amex product change via chat (it’s back and better than before)


I hate having to call to accomplish pretty much anything. If there’s a way to do what I need online, that’s always my preference.  So, I’m exited to report that Amex once again allows product changes via chat!  And it is much better than before.

Today, just as I was about to call to downgrade my Delta Reserve business card to the Delta Platinum business card, it occurred to me that it was worth giving online chat a try.  I used to make product changes regularly through chat, but Amex ended that ability some time ago (maybe a year ago?).  So, I gave it a try… just in case.

Not only did it work.. I was done in seconds.  Seriously.  I think it was well under a minute between me initiating the chat and receiving the message that it was all done!

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