Amex product change via chat (it’s back and better than before)

14

I hate having to call to accomplish pretty much anything. If there’s a way to do what I need online, that’s always my preference.  So, I’m exited to report that Amex once again allows product changes via chat!  And it is much better than before.

Today, just as I was about to call to downgrade my Delta Reserve business card to the Delta Platinum business card, it occurred to me that it was worth giving online chat a try.  I used to make product changes regularly through chat, but Amex ended that ability some time ago (maybe a year ago?).  So, I gave it a try… just in case.

Not only did it work.. I was done in seconds.  Seriously.  I think it was well under a minute between me initiating the chat and receiving the message that it was all done!

Email:*
Please enter all required fields Click to hide
Correct invalid entries Click to hide
Subscribe
Notify of
guest

This site uses Akismet to reduce spam. Learn how your comment data is processed.

14 Comments
oldest
newest most voted
Inline Feedbacks
View all comments