Chase kills Ritz Visa Infinite airfare benefit without notice

The Chase Ritz-Carlton Visa Infinite airfare benefit is no longer available. While it seemed the writing could be on the wall when the CNB announced that the Crystal Visa Infinite was losing this benefit, I definitely didn’t expect Chase to kill this without any notice whatsoever.

Visa Discount Airfare benefit totally dead

For those unfamiliar, the Chase Ritz-Carlton card came with an airfare benefit that enabled cardholders to get a $100 discount when booking round trip domestic economy class airfare for 2 or more people. There was no cap on how often you could use this benefit. The portal did not include low-cost carriers and eventually dropped JetBlue, but as of a few days ago you could still book flights on Alaska, American, Delta, and United and get $100 for two passengers. Since this even worked on basic economy fares, it was sometimes possible to book airfare dirt cheap for two passengers.

We had even found some itineraries that were under $20 round trip for two passengers after the discount.

However, when you go to the Ritz Visa Discount Airfare website now, all you see is the following plain-text message:

Effective 1/15/20, your Ritz Carlton Visa Infinite card no longer offers the Visa Discount Air Benefit. Air itineraries booked via the Visa Discount Air Benefit prior to 1/15/20 will still be honored and valid for travel. For full Terms & Conditions and FAQs please visit www.visa.com/discountair. If you need servicing on your existing Visa Discount Air itinerary, please contact the airlines directly for assistance as Concierge will no longer have access to your itinerary. Thank you

Again, while I’m not shocked that this benefit isn’t continuing in perpetuity, I am surprised at the complete take-down of the website with no notice and no continuing service for those with existing reservations. That is disappointing.

Unfortunately, it seems that this benefit was too generous. It probably didn’t make sense to continue to offer such a valuable benefit on a credit card that they aren’t marketing and is no longer available to new applicants. Still, CNB gave cardholders notice two months in advance when they were ending the benefit. I’m disappointed that Chase didn’t give cardholders any notice at all either before or after killing this valuable benefit.

R/T: A reader via email

About Nick Reyes

Nick Reyes is a (fairly) regular guy with an animalistic passion for maximizing the value of miles and money to travel the world in comfort and style. There is little in life that he loves more than finding a fantastic deal and helping you shop smarter & harder to achieve your travel dreams.

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flamez
Guest
flamez

It’s worse than that – Propco is killing the benefit entirely for everyone, not just Ritz cardholders. See https://usa.visa.com/pay-with-visa/cards/visa-credit-cards/discount-air.html

JB dyragos
Guest
JB dyragos

Doh! Yeah I see it’s dead for CNB and UBS too. Are there any international cards that still have it?

Rob
Guest
Rob

While it’s not a huge deal for me personally, since I’ve only used this benefit maybe 2 or 3 times, I feel like I want to get rid of my 2 RC cards now. I’ve been wondering why I run around trying to use up these travel credits only to come to realize it was for the privilege of paying an adjusted $150 net annual fee for a night at a 50k point hotel. While that may work out to be a good deal for a night that would cost $300 or more, the fact that they have expiration dates usually makes finding a good use for them more of a challenge than it seems. I.E. 5 night stays should be on points for the 5th night benefit. 4 night stays make more sense with a cash booking with Prestige card, etc. I think the air benefit was one of those intangibles that made me say, meh lemme keep the card in case I need to use that someday. Kind of like the Amex Biz Plat 35% rebate or the CSR 1.5 cents per point or Prestige’s 4NF. The prospect of getting off of the Marriott treadmill feels like a relief and this may have been that little push I needed.

CaveDweller
Guest
CaveDweller

Rob
U have to look too I found better deals then the 4th nite free on Prestige . Yes u can get BK and upgrades but I have downgraded for a room with a view with Hilton.I’m waiting for the 20% off with the AMEX Hotel.com GC’s then load up .
CHEERs

debit
Guest
debit

Nice. Die locusts die.

Kadels
Guest
Kadels

NOOOOOOOOOOOOOO!!!! This is how I got my son and I back and forth to Iowa monthly to see family.

Carl Pietrantonio
Guest
Carl Pietrantonio

Probably this kind of use (NOT abuse, it was allowed in T&C) was what propelled this elimination though, I would bet. Not the people that use it once a year but those that use it AS ALLOWED.

To eliminate it with no warning at all, etc, is not right. If I was a heavy user of this benefit and just renewed or whatever and this was the tipping point, I’d be ticked for sure.

Joseph N.
Guest
Joseph N.

IMHO, no question about it. This benefit is getting killed because it was a benefit that a very small percentage of card holders used very, very frequently. This is the same as Citi killing the 4th night free benefit.

RBD
Guest
RBD

In that case why not limit it to 10 uses/year or something? It explicitly said could be used an unlimited number of times.

Shawn
Guest
Shawn

Nick – thanks for covering this. I had no idea before reading this. While I largely agree with your analysis (overly generous in the first place), just cutting it without notice is unacceptable. At the very least, throw a doordash benefit or something on the card to appear to compensate.

Rob gave great opinions and I would argue most fall in that category.

The ritz card card, to my knowledge unless they canceled some of these, still offers awesome benefits to us lucky ones that have it. 300 off travel which I have often gotten cheap flights approved, free 50k night (which is getting harder to use), free auth user chase PP, and ritz lounge upgrades which to be fair I have used……exactly once in 3 years.

But unlike other cards, I do place value on the auth user PP because me and my husband have taken the kids etc to an airport restaurant largely covered outside of tip. A few times and that’s easily 100 in value which I value at face value as I would have eaten there or in the airport at least anyways. So I would be inclined to keep this card and cancel my reserve. While not nearly as much of a no brainer, I would argue most can reap value from the card. Not necessarily oversized value any longer though without this benefit which I have used at least 10 times in the past.

But with that being said, it is very sketchy to do this in the DL and do so without notice.

Hal
Guest
Hal

This was a great benefits to fly a family of 4. I would get my wife an authorized user card, then book 2 pairs of tickets one with her card and one with mine. Sad day.
Now I have to focus on making more money so we can just charter every time.

tjp74
Guest
tjp74

Damn it. I just booked 4 tickets to PDX on Alaska during recent flash sale last week.. just $4.21 per person round trip and just about to book another 4 tickets to Vegas this summer. I used this benefit 8-10 time every year since I got this card years ago..

tjp74
Guest
tjp74

actually it was $4.60 round trip per couple so just $2.30 per person final price. Original Alaska’s flash sale fare was $52.30 round trip PAE-PDX… lowest I’ve ever seen. Oh well… RIP.

trackback

[…] This was a benefit that was only offered (in the US) on very select Visa Infinite cards and we saw the CNB Crystal Visa Infinite card remove this benefit towards the end of last year…and now Chase has followed suit. [HT: Frequent Miler] […]

Josh
Guest
Josh

RIP

1120
Guest
1120

Well that’s unfortunate. As luck would have it, I just used this feature a couple days ago. This certainly diminishes the value of the RC card going forward.

JB SanDiego
Guest
JB SanDiego

Did anyone catch this in their 2020 prediction?

JB SanDiego
Guest
JB SanDiego

Does this count towards Spephen’s Bonvoyed deval?

Is this another Bonvoyed thing?

Aloha808
Guest
Aloha808

Goodbye, sweet prince.

T. Jones
Guest
T. Jones

This was a nice benefit and its loss will be felt. Since it looks like Chase isn’t the one who killed it, I’m hoping they try to offer a replacement benefit of some sort. Fingers crossed.

beth
Guest
beth

Well that sucks. Was about to book this weekend. This was part of the reason I kept this card, and didn’t go for some of the other high fee ones.

trackback

[…] Bank Removes Visa Infinite From Premium Card:  Sometimes banks evaluate whether their credit cards are profitable or not and in an effort to trim some expenses, they’ll take away some benefits of the card.  Unfortunately they may do this without warning as they did with this popular card. […]

Docntx
Guest
Docntx

I assume full responsibility for this.. just upgraded my Marriott card to the Ritz. Happens every frikkin’ time…

BerkeleyGal
Guest
BerkeleyGal

Less than two weeks ago, I literally upgraded my Bonvoy Boundless to the Ritz and inquired if the visa infiniite benefit was still being offered. That is the biggest reason I upgraded my Bonvoy card. For them to confirm and not tell me I should book travel in the next two weeks before it ends, is not being honest. I’m pretty upset about this. The agent had to have known it was going to end.

trackback

[…] Ritz-Carlton credit card loses its Visa Infinite airfare benefit […]

trackback

[…] get a new Ritz-Carlton card but if you had one, you could keep it and all the benefits it provided. Nick from Frequent Miler wrote about how Chase dropped a major benefit of the card with no advance n…. I know people who were able to save hundreds of dollars per year using this perk, so losing it may […]

Tyler
Guest
Tyler

Nick, curious your thoughts. My wife and I recently had companion pass until this year. With that gone we had used the RC card a couple of times to get a flight benefit. What would you say is the best non-point spending way at this point to reduced the overall cost of a flight. Booking with a certain credit card to get points back as a rebate?