Has Chase stopped allowing product changes via secure message?

18

Dodging 5/24

In the past I’ve been able to product change from one Chase card to another entirely over secure messaging.  This is great for those of us who hate having to call and who hate having to listen to a long list of disclosures before the product change is finalized.  Sadly, when my wife and I tried to do product changes last week, they wouldn’t do it.

My wife got a cheerful no: “We will be happy to speak to you regarding a product
change.”

Thank you for contacting Chase regarding your Chase
Sapphire Preferred card ending in 7062. I will be happy
to review your account for you.

We will be happy to speak to you regarding a product
change. Please contact Customer Service at the number
listed on the back of your card so we can discuss the
options available.

And I got a straight up rejection: “We are unable to assist you with your inquiry by email.”

We know you have a choice in credit cards and we are
grateful you’ve chosen us for your financial needs.

We are unable to assist you with your inquiry by email.
Please contact Customer Service at the number listed on
the back of your card so we can discuss the options
available.

Both of us had Sapphire Preferred cards that we had never wanted (Chase automatically product changed our Fairmont credit cards to Sapphire Preferred cards last year).  And the first annual fee for each card had just come due.

I called and product changed to my third Freedom card.  My wife sent another secure message asking to simply cancel her card.  They completed that via secure message without hesitation.

It’s possible that secure message product changes can still be done.  Maybe we simply ran into a couple of Chase reps who didn’t feel empowered to make it happen.  I don’t know.  If you give it a try, please let us know whether or not it works for you.

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