Back in May 2018, Chase sent out upgrade offers to encourage Marriott Rewards Premier cardholders to upgrade to the new Premier Plus card.
Those offers were for 10,000-50,000 bonus points, but there were subsequently reports that even if you’d received a lower upgrade offer, you could request a match to the 50,000 bonus point offer.
I’d planned on passing up on my 20,000 point offer, but as the year progressed I started considering an upgrade. When the reports came out that you could match to the 50,000 point offer, I decided to go ahead and upgrade. 50,000 Marriott Rewards points is almost enough to cover 9 free nights in a category 1 property when taking advantage of the 5th night free, so that would save us a good amount of money.
Getting matched to the 50,000 point offer was easy – I just called Chase and within a few minutes my card was upgraded. Making a purchase on my old Marriott card triggered the bonus seeing as the card numbers were exactly the same.
I didn’t think much more about it and assumed the 50,000 bonus points would be awarded once the statement closed. When checking my Marriott Rewards account though, I noticed something unusual:
Chase had only awarded 10,000 bonus points which was especially strange seeing as my original offer was for 20,000 bonus points.
It was an easy fix though. I sent a secure message to Chase explaining that I’d been offered 50,000 bonus points but only received 10,000 points. Within an hour I’d received a reply advising that they’d added 40,000 points to my account which will be awarded when the next statement closes.
If you upgraded to the Premier Plus, check your Marriott Rewards account to ensure you received the correct number of bonus points.