The Grand Hyatt New York, located next door to Grand Central Terminal in Manhattan, is a World of Hyatt category 5 hotel. I stayed here this past weekend on a Hyatt Prive rate. I checked in early and spent more time in the room than usual though still failed to take shots of the bedroom itself. Go figure. Still, here are my thoughts on the Grand Hyatt.
The Grand Hyatt New York Bottom Line Review
This hotel is the largest in New York and is known to feel somewhat impersonal. It was announced in 2019 that the hotel will be torn down and rebuilt in smaller form, but there is no date set for that project as of yet. The hotel is right in the heart of everything literally next door to Grand Central Station.
- Points Price: Category 5, 20K points per night.
- Value for the Points: Poor. Cash rates, particularly during the off-season, can be found in the $125-$175 range. I booked a cash rate through Hyatt Prive which is a solid value.
- Location: Very good. Middle of Midtown Manhattan
- Breakfast: Good. I booked through Hyatt Prive and thus got restaurant breakfast for 2 people, which consisted of coffee or tea, juice, and the entree of our choice.I also dropped by the club lounge during breakfast and they had a good range of bread / pastries if that’s your thing.
- Room: While the decor and functionality was fine, the first room I had was kind of dirty (a clear sticky substance on a chair and some dirty bits left in the toilet). We asked to change rooms. The new room had remnants of toothpaste and stubble shavings in the corner of the sink. Definitely not the cleanest Hyatt property ever.
- Parking: $80 per night. Instead, we used ParkWhiz to find a place about 6 blocks away for $52 total for two nights.
- Service: Good. Front desk quickly agreed to change our room when the first one wasn’t clean enough. Another agent proactively fixed a billing issue on my folio. Despite being a huge hotel, service was welcoming.
- Turndown service: None? I never received any mints anyway.
- Hyatt Elite Benefits: Good. I was offered late check out during the check-in process. I declined but later decided I needed it on the morning of departure. I requested the late check out via the chat feature in the World of Hyatt app and it was easily granted. I also applied a Club Lounge Access Award and enjoyed club lounge access. The lounge was the highlight with surprisingly decent food for a domestic club lounge. They had coffee machines with to-go cups operating throughout the day and even had to-go trays for multiple coffee cups and bags for chocolate chip cookies despite the policy that food and drink is meant to be enjoyed in the lounge.
- Would I stay again? At a rate of $129 per night plus Hyatt benefits, I’d probably consider this again for a stay where the room didn’t matter much to me. That said, I’d more likely book another hotel next time because of the cleanliness issues with both rooms I had. The public spaces were fine and the club lounge was decent, so I might consider it if I anticipated being out of the room most of the time anyway.