These days, most hotel chains want you to book direct — that is to say that the chain prefers you book through the company website, app or individual hotel website rather than booking through third parties like Expedia, Priceline, Travelocity, Hotels.com, etc. In order to encourage you to book direct, most chains include some sort of “Best Rate Guarantee” that offers to match or beat a qualifying price found elsewhere for the same hotel and dates. We have published a quick-reference guide to the key details of each of the major chain policies, including links to full terms and claim forms. Click through to see that page here:
As with all of our Frequent Miler Resources pages, this guide is a work in progress that will be updated and maintained as information changes. Policies change, and we will make every effort to keep the guide up-to-date. That said, if you have a suggestion or tip about an update, please comment here or there.
Chains are notorious for finding the smallest differences in order to deny best rate guarantee claims. As noted in the guide above, all details typically need to match — room rate, room type, dates, number of guests, cancellation policy, amenities (like breakfast), etc. It’s not always easy to find a direct comparison on other sites. Some chains are surely more diligent than others in denying claims. I’d be curious to hear about reader experiences — is there a chain that you find particularly difficult with regards to honoring best rate claims? Is there one that consistently stands by its policy in your experience? Comment below.
And don’t forget to click through to see the full Best Rate Guanratee Guide.