It’s taken many, many years, but IHG Rewards Club has finally enhanced security so that you can log in with a password rather than a PIN.
A password is apparently required when customers register for a new IHG Rewards Club account, but existing members aren’t currently being forced to change their existing PIN. It’s a good idea to proactively make this change though and it’s easy to do.
When logging in, click the ‘Reset Password’ link. Enter your email address and click ‘Send reset link’. They should, in theory, send you a link to reset the password.
I say “In theory” because after waiting 15 minutes, they still didn’t send a reset link. I therefore requested they reset the password again and that link arrived immediately.
Your new password has to contain at least eight characters including at least three of the following:
- Capital letter
- Lowercase letter
- Special character
Ignoring the fact that the first password reset request didn’t generate an email, it only took a minute or two to change my password, so it’s definitely worth doing.