Last night, I felt a sudden wave of panic when I read this headline from View from the Wing, “Citi Prestige Limits Access to Good Hotel Rates for 4th Night Free Over Two Months Early. Thankfully, this was a case of mistaken identity as it sounds like the readers reporting this problem simply called the wrong number. If you call the number on the back of your card and say you want to book travel, you’ll end up speaking with a ThankYou travel agent. Those agents can only book (inflated) rates as you’d seem them on thankyou.com. However, if you book via the Prestige Concierge / Aspire Lifestyles, you’ll still have access to normal direct hotel rates / AAA / some corporate codes, hotel special rates, etc. Those Prestige Concierge agents maintain that you will continue to be able to book via the Prestige Concierge until September 1, 2019 as we had previously been told with no imminent or early change.
As a reminder, you can find direct contact information (to book via phone or email) for the Prestige Concierge along will the answers to all of your other questions about this benefit in our complete guide. See that guide here: