Plastiq makes a nice gesture to make up for Visa change


Stephen reported a few days ago about the June 1st change affected Plastiq payments with a Visa whereby payments may be limited to a small percentage of your credit limit and/or incur a cash advance fee when paying with a personal Visa card. See his post for more details (Plastiq Changes For Visa Transactions: Lower Limits Or Cash Advances). In that post, Stephen notes that Plastiq will reach out to customers with affected payments. It just so happens that I had a couple of Plastiq payments scheduled for next week that charge to a personal Visa card that would be affected and I had not yet gotten around to changing my payment method. As a result, I received the following email from Plastiq a few days ago about one of those payments:

As you can see above, Plastiq reached out to let me know that the payment may be treated as a cash advance. Additionally, they credited my account with 450 fee-free dollars. That is the amount of the payment in question — meaning that they essentially gave me that next payment fee-free and reminded me to change to a card that wouldn’t incur a cash advance fee. That’s a pretty good proactive resolution. I since received the same type of email about a second payment scheduled on the same card with fee-free dollars credited in the amount of that payment as well.

One can hope that the personal Visa card limitations are indeed temporary. Be on the lookout for a similar email from Plastiq to make sure that you are not charged a cash advance fee on any payments you have scheduled.

Please enter all required fields Click to hide
Correct invalid entries Click to hide
Notify of

This site uses Akismet to reduce spam. Learn how your comment data is processed.

newest most voted
Inline Feedbacks
View all comments