Plastiq makes a nice gesture to make up for Visa change

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Stephen reported a few days ago about the June 1st change affected Plastiq payments with a Visa whereby payments may be limited to a small percentage of your credit limit and/or incur a cash advance fee when paying with a personal Visa card. See his post for more details (Plastiq Changes For Visa Transactions: Lower Limits Or Cash Advances). In that post, Stephen notes that Plastiq will reach out to customers with affected payments. It just so happens that I had a couple of Plastiq payments scheduled for next week that charge to a personal Visa card that would be affected and I had not yet gotten around to changing my payment method. As a result, I received the following email from Plastiq a few days ago about one of those payments:

As you can see above, Plastiq reached out to let me know that the payment may be treated as a cash advance. Additionally, they credited my account with 450 fee-free dollars. That is the amount of the payment in question — meaning that they essentially gave me that next payment fee-free and reminded me to change to a card that wouldn’t incur a cash advance fee. That’s a pretty good proactive resolution. I since received the same type of email about a second payment scheduled on the same card with fee-free dollars credited in the amount of that payment as well.

One can hope that the personal Visa card limitations are indeed temporary. Be on the lookout for a similar email from Plastiq to make sure that you are not charged a cash advance fee on any payments you have scheduled.

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