PSA: Some Of Your Amex Offers Might Be Hidden

19

Doctor of Credit recently posted about an Amex Offer for Chevron/Texaco that offered a 10% statement credit on up to $250 of purchases.

I was disappointed to find that I wasn’t targeted for the offer. We’re on a five year road trip, so I’m always looking for ways to save on gas.

It turns out that I was targeted but that I was logging in to my American Express account the wrong way in order to load the offer.

The More You Know

I strongly dislike the regular interface when logging in at americanexpress.com as it’s a pain to switch between cards. I therefore always log in using the old interface as it’s possible to switch cards with one click rather than three or more.

After logging out of my account the other day, I logged straight back in which meant that I was logging in using the new interface. I’d added all available offers to my cards earlier, so I was surprised when I saw this:

Amex Offers new interface

It turns out that I had been targeted for the Chevron/Texaco Amex Offer after all. For some reason, neither that offer nor the Virgin Wines offer had showed up before. Wanting to make sure that I hadn’t somehow overlooked them a few minutes earlier, I logged out and logged back in using the old interface.

Sure enough, they didn’t show up in my available Amex Offers using the old interface. After logging out and logging back in using the new interface, they reappeared. I therefore added them to my card, along with a $50 statement credit version of the Virgin Wines offer to a different card.

Amex Offers might not be the only thing you’re missing out on. I’d already noticed a couple of months ago that an (albeit terrible) upgrade offer to the SPG Lux card only appeared when logging in to their new interface, but it didn’t show up when using the old version.

So if you’re like me and hate the new interface, be sure to still check it occasionally to ensure you’re not missing out on any rewarding offers that would otherwise remain hidden.

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