No joy from Bonvoy: Ritz cardholders downgraded to Gold

Update: 10:31pm Eastern 3/4/19: Good news — we’ve received word that this has been fixed. See a full update here: Bonvoy restores joy: Platinum status being reinstated.

Update 7:18pm Eastern 3/4/19: Not much news to report, but we did hear back from our Marriott contact today telling us that they are looking into it and to stay tuned. Additionally, the Marriott Lurker on Flyertalk published this response to questions there about this issue:

This issue has been forwarded to the appropriate team to look into.
We will let you know when we have an update.

Best Regards,

Christina Zhou
Specialist, Social Media
Marriott International

marriott.bonvoychampion@marriott-service.com

Those who have been downgraded may want to consider sending an email to the Marriott Bonvoy Lurker.

Original post text follows:

Last year, we published a unique opportunity to get Platinum status in the new Marriott program via the Ritz-Carlton credit card. At the time, we published that via a new Ritz-Carlton credit card prior to August 18th, 2018, one could secure Platinum status until February 2020. However, over the weekend, many people who had Platinum status via new 2018 Ritz-Carlton credit card accounts have been downgraded to Gold status. This does not fit with what we were told and we are following up with Marriott.

If you had Platinum from opening a Ritz-Carlton credit card during 2018, you may have been downgraded to Gold this weekend.

The short story is that opening a new Ritz-Carlton credit card during 2018 but before August 18, 2018 would have given you 50-night status in the old Marriott program (called Gold at the time), which would transition to 50-night status in the new program (now called Platinum). See this post for more: [Too Late] Consider getting the Ritz-Carlton card right now.

Those who had opened the Ritz-Carlton card prior to 2018 would have needed to have completed $10,000 in purchases between their anniversary date and August 18, 2018 in order to receive old 50-night status (old Gold) and thereby receive 50-night status (new Platinum) after the merger. In future years, 50-night status (new Platinum) will require $75,000 in purchases on the card.

Many (though not all) new 2018 Ritz-Carlton cardholders saw their status become Platinum after the August 18th merger as expected. As a reminder, this wasn’t really an upgrade in status, just a status level name change: the card offered 50-night status for the first year before the merger, which took on a new name, Platinum, after the merger. However, many of those members have now been downgraded to Gold status (25-night status) in the past few days.

That just does not match what Marriott told us on several separate occasions. Our contacts with Marriott began with David Flueck, Senior Vice President of Global Loyalty, at a Marriott event in April 2018. Contacts with several other people from the leadership team sprouted from that conversation.

For the sake of clarity and transparency, here are direct quotes from an email exchange between Frequent Miler and Marriott that happened in June 2018 (ahead of the merger):

Frequent Miler: I previously learned from you that those who qualify for Gold with the Ritz card before August will get Platinum Elite and those who qualify for Platinum with $75k spend before August will get Platinum Premier. My question is how long that status will last. I assumed through Feb 2020, but a reader was told by a Marriott rep that it would only last this year.  If the rep was right I need to post a retraction ASAP. Thanks for any insight you can provide

Marriott: I have reconfirmed that you are correct. Status would continue through February 2020.

That is one clear example, but it is not the only time we confirmed this via email prior to the merger.

However, many readers are reporting that this has not happened as we were told. Many who opened the Ritz-Carlton credit card in 2018 and transitioned from Gold to Platinum in August 2018 have now lost that Platinum status this weekend unless they had completed 50 nights with Marriott during 2018. Here is one report (out of many) from Twitter:

In that Tweet, he linked to a Flyertalk thread with more datapoints. We’ve also had readers who have commented on the Ritz-Carlton post linked above as well as in our Marriott Bonvoy Complete Guide and we have received emails from others. We are as surprised as anyone about these status downgrades.

Several readers have reached out directly with their account details. We have now forwarded on several specific cases to our Marriott contacts asking for a response/solution from Marriott, noting that there are many more people affected and that many likely have stays in the coming days and were counting on their elite status benefits. At the moment, this seems to only be affecting those who had newly opened Ritz-Carlton credit card accounts during 2018. I have had the Ritz card for several years and I completed $10,000 in purchases during 2018 to receive “old Gold” status, which transitioned to Platinum. I still have my Platinum status at this point, so I believe this issue is only affecting those who newly opened the Ritz card during 2018Update: Readers commented below shortly after publication that they completed $10K in purchases and their status has been downgraded, so this appears to be affecting everyone who received status from the Ritz card.

We will post an update when we have more information, but we wanted to let readers know that we are aware and that we are following up on it.

Regarding comments: Comments posted at the bottom of Frequent Miler pages and posts are not provided or commissioned by the bank advertiser. Responses have not been reviewed, approved or otherwise endorsed by the bank advertiser. It is not the bank advertiser’s responsibility to ensure all posts and/or questions are answered.

About Nick Reyes

Nick Reyes is a (fairly) regular guy with an animalistic passion for maximizing the value of miles and money to travel the world in comfort and style. There is little in life that he loves more than finding a fantastic deal and helping you shop smarter & harder to achieve your travel dreams.

More articles by Nick Reyes »

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USB
Guest
USB

I have had the card since Dec 2017 and did spend $10K last year. My platinum status has disappeared. It’s gold now.

So it’s not just newly opened accounts

Daniel
Guest
Daniel

Same for me. Had the card for a few years and did spend $10k before Aug. last year. Now it is downgraded to gold.

vdude83
Guest
vdude83

same here as well.

Josh
Guest
Josh

same here too

Devin
Guest
Devin

I completed $10,000 in spend on my Ritz card last year (before the cutoff date), was upgraded to Platinum, and just noticed that I have been downgraded in the past couple days (I was Platinum for a stay ending 2/28), contrary to the terms and conditions of the card.

Frank
Guest
Frank

Not cool Marriott

Jen R.
Guest
Jen R.

I got the card at the last minute before they closed applications. According to the app, I still have Platinum Elite (def not enough stays or spend too warm it the traditional way). Hopefully this is an error and we all get to keep our status since that’s a huge value proposition for this card.

Dan
Guest
Dan

I also applied the very last day and I am still Plat Elite as of this evening. Zero stays in 2018.

Uzay Topuz
Guest
Uzay Topuz

I applied last day as well and got downgraded. Few stays in 2018.

Rap Bas
Guest
Rap Bas

Did not get downgraded…

Brian C Hancey
Guest
Brian C Hancey

I had 49 stays but did not worry about getting one more.

Parts Unknown
Guest
Parts Unknown

Bonvoyed

Ashman
Guest
Ashman

I got the card just before it got pulled and have been downgraded like many you have heard from already. Thanks for the taking the fight directly to your sources.

Brian Hancey
Guest
Brian Hancey

Me too.

Ryan
Guest
Ryan

Same here 🙁 10k spend for gold had plat but just got downgraded.

EFJX
Guest
EFJX

Thanks for looking into this Nick and Greg. I forwarded my info to Greg already.

Trang
Guest
Trang

My husband and I got the card in 2017. We had Platinum status showing in our account as of last weekend when we went to Ritz Carlton Grand Cayman (they still owe us the welcome amenity). This weekend our accounts showed gold status. Their customer service is a joke. Have spent over 2 hrs on hold.

Ricardo
Guest
Ricardo

Wife got platinum through Ritz card in August. Just checked her account and she STILL has platinum status.

DonT
Guest
DonT

I got Platinum Elite by getting the RC card. Luckily, I still have it.

Brian
Guest
Brian

What about those who earned Marriott Platinum in August 2018 via United Gold? They were just stripped of their Platinum status as well.

Greg The Frequent Miler
Admin

Status through RewardsPlus was expected to drop this year. They had actually told us that it would last through Jan 2019 so it sounds like it lasted an extra month (not surprising since Marriott’s elite year ended Feb 28)

Paul
Guest
Paul

I lost my Bonvoy Platinum status via United as well. Very sad since Gold is worthless (effectively the old Silver).

Samantha
Guest
Samantha

Wow I have been downgraded to Gold. That sucks! I guess I’ll just stick to Hilton since that program is more predictable. I thought that I’d be Platinum all year long. I got the Ritz credit card in August. I just don’t like all of these negative changes from this program. I have a stay in Hawaii and I thought that the platinum would give me free breakfast. But I guess that won’t happen.

Jonathan S
Guest
Jonathan S

My wife finished her (cardmember year) $75k spend on her Ritz card in February 2018. She received Marriott and SPG Platinum status at that point with the hope that she would keep that status until February 2020. She was upgraded to Platinum Premier in August 2018 when the programs formally merged. Her status changed to Titanium when the program re-branded as Bonvoy. As of now her status is still Titanium.

(She had 25 nights total last year, which wouldn’t keep her qualified for Titanium without the spend.)

Justin
Guest
Justin

Same with me…still have the Titanium Elite.

Robert
Guest
Robert

Same here Titanium until Jan 2020, but after this year 75k spend will only get you platinum status, I was told. This is a downgrade of benefits and makes it no longer using for that much spend for me.

Billy Bob
Guest
Billy Bob

Had the Amex Plat, SPG, and got the Ritz just before it died.
Still Platinum as of Sunday night

Danny
Guest
Danny

I have had the card since 2016 and I have met the $10,000 spend every year. I was also downgraded today without notice. Marriott is sure going the extra mile to upset their customers.

James
Guest
James

Their customers?
People who only have status through the card are leeches not customers,
Marriott’s real customers are happy.

Lukas
Guest
Lukas

Fortunately, I just checked into my hotel on Saturday for a week-long stay as Platinum. I’m Gold now but if it happened right before check-in, I’d be pissed. Still have a few nights in Dubai which I got for the sole reason of free breakfast and a suite upgrade. Hopefully this will be resolved by March 11…

JORDAN
Guest
JORDAN

THIS IS SO BAD. I WILL NOT ACCEPT

SGSG
Guest
SGSG

Got in in August….. downgraded to Gold today. Marriott knows how to lose customers faster than Quiznos

Anthony
Guest
Anthony

Why did Quiznos lose customers?

Brian
Guest
Brian

They downgraded their customers to parking lot attendants because it took so long in the drive thru lane…

Pam
Guest
Pam

Hoping this is a colossal IT mistake based on assurances given to you & Greg last July. Was downgraded to Gold today (RC card).

Marvin Tolentino
Guest
Marvin Tolentino

I was platinum Friday night when I booked a stay for April. I just checked my status after reading the article, now I’m gold. Did the $10k spend. This is unfortunate.

Erika Hamilton
Guest
Erika Hamilton

My husband and I each got status from the Ritz card (newly opened). Neither of us have been downgraded.

Andrew
Guest
Andrew

Count me as another DP being downgraded from Platinum to Gold. I earned my status by opening a Ritz card right before it was pulled from new applications this past summer.

Denise Truong
Guest
Denise Truong

Still Platinum both on the website and the app as of Sunday night…or it’s just a matter of time? Oh well, $75K is a lot of MS!!!

Kevyx72
Guest
Kevyx72

Opened Ritz card in Jan 2018, spent 10k before August as well just to make sure. Downgraded to gold ;(

JORDAN
Guest
JORDAN

you can email the contact below if you want to get more of an update. this looks like the person in charge of reading the forums, she works for BONVOY MARRIOTT and spg. i just sent a email. we should all as well

This issue has been forwarded to the appropriate team to look into.
We will let you know when we have an update.

Best Regards,

Christina Zhou
Specialist, Social Media
Marriott International

marriott.bonvoychampion@marriott-service.com

trackback

[…] the USA, many folks who got a Ritz Carlton card, and were supposed to be Platinum Elite through March 2020, are now overnight just Gold Elite members. But it does not seem to be trouble with just them. It […]

JORDAN
Guest
JORDAN
JORDAN
Guest
JORDAN

This issue has been forwarded to the appropriate team to look into.
We will let you know when we have an update.

Best Regards,

Christina Zhou
Specialist, Social Media
Marriott International

marriott.bonvoychampion@marriott-service.com

Ryan
Guest
Ryan

Opened Ritz card in June 2018. Downgraded from Platinum to Gold today, despite being assured by a Marriott rep a month ago that my status expiration said Feb 2020.

Jony Blow
Guest
Jony Blow

Still Plat. Got RC card in July. Hope it remains this way for another 11months

MDDCFlyer
Guest
MDDCFlyer

I had this card for many years and have made the spend requirements to keep the Platinum status until 2020.

I have been downgraded to Gold as well, despite having a written confirmation from Marriott that my status will be good until 2020.

Marriott is “researching” the case I’ve opened.

I have to reevaluate my stays for the coming year. The joke is that I would have made Platinum (or very close to) with my planned stays for this year. But if the status will not be restored I’ll probably move some of them away.

JoshDG
Guest
JoshDG

I’m in the same situation as you. All my past and upcoming trips are at Marriotts to hit the 50 night mark. If not restored, I may look at other options for my unbooked trips.

Ryan
Guest
Ryan

+1 being downgraded. Got my Ritz card a few weeks prior to the offer being pulled. Sure hope Marriott can get it together soon.

Kate
Guest
Kate

Thanks very much Greg and Nick for taking this to Marriott! I got the Ritz Carlton card in July. I was downgraded from Platinum to Gold yesterday afternoon. A Marriott rewards supervisor insisted to me yesterday that the Platinum status would be extended only for stays. At least I received some nice benefits on my recent trip through Asia. Regardless of outcome going forward, I, and I’m sure others, really appreciate your advocacy.

Gary
Guest
Gary

Had the card for 2 years and spent over 75k and still now gold wtf

trackback

[…] folks lost Marriott Bonvoy status unexpectedly over the weekend (See: No joy from Bonvoy: Ritz cardholders downgraded to Gold), but for those Marriott loyalists who remain, the American Airlines AAdvantage eShopping portal […]

Dfos
Guest
Dfos

I got status through the Ritz card. Just checked I am still platinum elite I wonder if that will change

Joseph Sleek
Guest
Joseph Sleek

I got the card the night that the card went dead. Still have platinum for now. Just a data point.

Sam
Guest
Sam

Happened to me, too. I opened my account in 2018.

Dfos
Guest
Dfos

Hoping it’s just an IT issue as I can’t log into my mobile app as well. Have no trouble getting in on the desktop but the mobile app keeps telling me somethings wrong. Again still have platinum elite according to the desktop anyway

Josh
Guest
Josh

Any idea if it could be people who had the Ritz AND Amex Plat (gold Spg matched to Marriott)?

Josh
Guest
Josh

Ps: you can also add that a Marriott Lurker commented on that Flyertalk thread that they are looking into it.

“This issue has been forwarded to the appropriate team to look into.
We will let you know when we have an update.

Best Regards,

Christina Zhou
Specialist, Social Media
Marriott International

marriott.bonvoychampion@marriott-service.com

Eric
Guest
Eric

I like the idea Josh, and I thought about this too, but it looks like this is not the case.

My other thought was that it has something to do with all the account numbers. Over the past year I have had 4 different account numbers:
SPG (pre-merge)
Marriott (old)
SPG (post-merge)
Marriott (new)

After all the changes, I’ve landed on the new Marriott account number. Since my RC card was linked to my old Marriott account number, I now wonder if the Platinum Elite status that comes with the RC card was *not* transferred to my new Marriott account number.

Helmholtz
Guest
Helmholtz

My current account number is my old Marriott number and still got downgraded.

Eric
Guest
Eric

Thanks. ….. I give up. 🙁

EddyRoad
Guest
EddyRoad

Got Ritz card in July 2018 solely to get Platinum status until 2020. Booked paid & award stays for total of 6 rooms in March, July & Dec. 2019 and confirmations state “Enjoy these Platinum Elite Benefits during your stay.” Then got email Feb. 8 from Ritz-Carlton stating: “Rest assured, you’ll keep your status and continue to receive all your exclusive benefits and exceptional service at The Ritz-Carlton and across our extraordinary portfolio of brands . . .” And now, less than a month later, Is Bonvoy telling me I will NOT get those benefits? Losing the breakfast benefit alone, from demotion from Platinum to Gold, will cost me >$1,000. I’ve relied on those assurances & promises and it now sounds like Bonvoy is reneging, to my substantial detriment. Is that legal?

EddyRoad
Guest
EddyRoad

Got Ritz card in July 2018 solely to get Platinum status until 2020. Booked paid & award stays for total of 6 rooms in March, July & Dec. 2019 and confirmations state “Enjoy these Platinum Elite Benefits during your stay.” Then got email Feb. 8 from Ritz-Carlton stating: “Rest assured, you’ll keep your status and continue to receive all your exclusive benefits and exceptional service at The Ritz-Carlton and across our extraordinary portfolio of brands . . .” And now, less than a month later, Is Bonvoy telling me I will NOT get those benefits? Losing the breakfast benefit alone, from demotion from Platinum to Gold, will cost me >$1,000. I’ve relied on those assurances & promises and it now sounds like Bonvoy is reneging, to my substantial detriment. Is that legal?

Geo@YQB
Guest
Geo@YQB

Opened card on the last day before application pulled. Still platinum as of Monday morning.

Busy
Guest
Busy

I brought this up to you and the reps told me all along it wouldn’t last. However, if management said different, they need to fix it. This is friggin’ huuuuge. Marriott already pissed me off by knocking out a hotel I wanted in Asia for points redemptions from Feb to Nov and all they say is “Well, they must be booked up on points.”

I was able to find another almost comparable hotel but if they kill my Platinum, I’m completely done with them and going to Hilton and Hyatt!!!

I was still Platinum as of last night and I’m not even checking my account any time soon until I book my Florida vacation. When I decide to book, if it doesn’t say Platinum, I’m going with Hilton right then.

Hopefully, this was an automatic thing that just needs an override.

TMouse
Guest
TMouse

Got the Ritz card before it died to get the plat status, which I did. Just checked, downgraded to gold. :/

Steve
Guest
Steve

+1, got card July by product switch from Marriott Premier/Premier Plus

Only guaranteed 4pm checkouts are now IHG ambassador and Amex FHR.

I was not surprised by the narrow the interpretation of “earning platinum” by Marriott.

Larry
Guest
Larry

I have had the card for a few years. Met spend but was downgraded to gold. Infuriating. Marriott sucks.

Sam
Guest
Sam

Applied June 2018. Less than $10k spend. Still P Elite.

Eric
Guest
Eric

Nick – Here’s an interesting data point:

I wrote to Greg about the downgrade over the weekend as I, too, was downgraded to Gold. Yesterday (Sunday) afternoon after I wrote to Greg, I chatted electronically with the Renaissance hotel to which I will be checking in tonight. I explained that I was Plat but was unexpectedly downgraded to Gold. They replied that I was still showing as Platinum Elite in their system, which contradicts the Gold status that shows in both the app and online accounts.

I wonder if the Renaissance reservation system is wrong, or if this suggests that this is yet another IT issue at Marriott, or if it just showed that I was Plat Elite when I made the reservation.

I sure hope this does not end up being a bait-and-switch ploy by Marriott.

Paul
Guest
Paul

That’s interesting because I was on the phone with Marriott yesterday and on Saturday. It was yesterday when the rep said, “Thank you for being a gold member.” In my head I thought, “A WHAT?!?!” Alas, I did not bring up the issue to the rep until I investigated myself. So, Marriott is seeing it on their end for me; that’s how I found out.

Eric
Guest
Eric

Argh! I can’t wait to see what status I have when I check in to the Renaissance tonight…. Silver, perhaps!?!?

bulaia44
Guest
bulaia44

Eric, interested to see as well what your status will be. I have an 18 day stay coming up in Tokyo, Osaka, and Kyoto in 7 days and I was switched to gold last night. Im hoping I at least have Platinum for my stays that have already been booked.

Bulaia44
Guest
Bulaia44

I just closed my app and restarted it and I’m back to platinum. Hopefully it was just an error with their systems.

SantiC
Guest
SantiC

I opened it a couple of weeks before the card went away, did not spend the $10,000, and as of this morning I am still Platinum.

Ask?
Guest
Ask?

+1, downgraded over the weekend. Applied for card in June. Did not hit $10K & had a 5 night stay. Noticed the downgrade when I was booking some points advance reservations. Can’t wait for the cat 8 fiasco tomorrow. Have zero confidence Marriott will honor 60K a night.

Think this is the last straw — back to Hyatt and should have never left.

Anthony
Guest
Anthony

We opened the Ritz card in late July before it closed for applications last year in August. We were upgraded to Platinum and we have NOT been downgraded. I just logged into the app and we are still platinum elite. I hope we don’t get downgraded as we have a bunch of stays this year.

Jim
Guest
Jim

I’m smelling a good, old fashioned class action lawsuit. I will line up a lawyer and advise everyone here.

Mary Jane
Guest
Mary Jane

Join the discussion…count me in….

Stephanie
Guest
Stephanie

Not a Ritz cardholder. Website last year continually showed “25 to platinum,” so I stayed 25 nights…got platinum. Today I’m gold.

Maybe it was an accident, but it is what the site said, and in no way OK to show me a counter for an entire year and then take back the status it showed me earning.

Have been on hold with Bonvoy for half an hour to try to ask about this.

Dfos
Guest
Dfos

Based on the randomness of all of this but your recent data point makes me think more and more computer glitch. Frustrating but I do believe it will get resolved for everyone

JayP
Guest
JayP

DP: new Ritz card, received Platinum status upon merger, still have Platinum status today. Maybe 3 to 4 one night Marriott stays since August.

Probably
Guest
Probably

It’s marriott. Since they finalized they’re merger with Starwood they have been on a mostly downward trend. While other programs continue to slowly improve they seem to be doing the opposite

TerryH
Guest
TerryH

dup

TerryH
Guest
TerryH

July 2018 new Ritz cardholder downgraded from Plat to Gold.

Adam
Guest
Adam

Marriott’s Website now official states former Ritz Cardholders only get Gold Elite Status. “Automatic Marriott Bonvoy Gold Elite status; earn Marriott Bonvoy Platinum Elite status when you spend $75,000 on purchases each account year” (found this on https://credit-cards.marriott.com/en-us/chase-us. -worst bait and switch I’ve seen in awhile!

Akuma
Guest
Akuma

Hopefully this is just a glitch.

DP: I still have Platinum Elite currently (via Ritz card approved in July 2018, no $10k spend). I also have SPG/Bonvoy base card, SPG/Bonvoy Bus, and SPG/Bonvoy Luxury/Brilliant, and Amex Plat. Have stayed at roughly 8 Marriott properties since approved for Ritz card.

Evan
Guest
Evan

I, too, saw myself downgraded last night from platinum to gold from getting the Ritz card last year in July. There was another forum post put up over from the last few days on flyertalk regarding those that have status matched from United Airlines status to Marriott Platinum being downgraded to gold as well this weekend. I don’t know if this points the needle towards it being a directed action or a system error though.

CuriousGeorge
Guest
CuriousGeorge

No response from Marriott?

Jenna
Guest
Jenna

Is there anyone here that got their Platinum status reinstated by either calling or tweeting? Marriott contacted me via Twitter but haven’t heard a reply back.

Would be good to know some DP’s. I have several stays coming up and booked some properties with Platinum status in mind.

Nick & Greg, any word back from Marriott? I’m also surprised other major bloggers haven’t posted about this yet. Will sell credit cards all day long but won’t fight to actually help the people they market to. Good on ya for fighting!

William Yip
Guest
William Yip

mine just got reinstated earlier

JoshDG
Guest
JoshDG

Did you reach out to anyone in particular? Or did it just happen?

William
Guest
William

It just happened… I have my RC card since May 2018

TMouse
Guest
TMouse

I just checked the app, back to Platinum baby!!!!

jukaks
Guest
jukaks

pinged bonvoy lurker and had my plat status reinstated.

Ryan
Guest
Ryan

My plat status has also been reinstated.

Jules
Guest
Jules

Same Here, I was downgraded to Gold yesterday, but I checked again couple mins ago and I’m back to Platinum Elite.

Terrance
Guest
Terrance

On what platform is this Bonvoy lurker? How do i do this?

vdude83
Guest
vdude83

Emailed and FB messaged them. Hope for the better outcomes!!

SourApple
Guest
SourApple

Same here

Ask?
Guest
Ask?

UPDATE — back to Platinum. Either they heard us or it was a glitch….

Pam
Guest
Pam

not me!

Bulaia44
Guest
Bulaia44

Are you looking at your app on your phone? I closed the app and reopened it and I’m back to platinum.

Pam
Guest
Pam

thanks but both desktop & app still have me as Gold. I emailed Marriott earlier & spoke with them on the phone. my status change seemed to show later than others, though, so maybe getting back to Plat will, too? have a stay day after, sure hope so.

Josh
Guest
Josh

Back to platinum elite! Not sure what the issues was but thanks for looking out for us FM.

Rob
Guest
Rob

I am back to platinum and I was credited today with an additional year of platinum. I now have the necessary 10 years for lifetime (but still short on nights).

trackback

[…] we published a post about problems with Marriott elite status (See: No joy from Bonvoy: Ritz cardholders downgraded to Gold). Specifically, many people had been downgraded from Marriott Platinum (50-night status) to […]

William
Guest
William

Keep staying at Marriott’s. You do realize 40% of the people checking in are Plat or higher all want the same 10% of rooms that people actually paid (extra) for or are used for VIP’s in house with sales. Or I tip the desk and act very humble dont ask if my status is on the room because it is and they get sick of saying the same things day in day out. If I want a suite or upgrade I pay upfront and try to negotiate. Glad I moved to Hilton. Very few top tier members not saturated and plenty of upgrades to give out to friendly guests. Enjoy the Frenzy at the desk.