Bonvoy restores joy: Platinum status being reinstated

Yesterday, we published a post about problems with Marriott elite status (See: No joy from Bonvoy: Ritz cardholders downgraded to Gold). Specifically, many people had been downgraded from Marriott Platinum (50-night status) to Marriott Gold (25-night status). This was primarily happening to those who opened Ritz-Carlton credit cards last year to earn old 50-night status with Marriott (formerly called Gold) under the expectation that they would keep 50-night status with Marriott (now called Platinum) through February 2020 based on what we were told by our Marriott contacts. Good news: we’ve been told that this has been fixed. Sure enough, reports have been rolling in over the past few hours from people whose Platinum status had been reinstated (including many in the comments on our post from yesterday), but now it appears we have official word. If your downgraded status has not yet been reinstated (and you think you should have Platinum status based on the explanation in yesterday’s post linked above), I’d give it a day or two to let the dust settle before you panic — odds are looking good this has been (or is being) fixed, and that’s great news indeed.

If your status is not reinstated

If you do not see your status reinstated within the next day or two and you believe that you should have Platinum status, it may be worth an email to the Marriott Lurker on Flyertalk in order to inquire for further assistance (and please comment here if it isn’t resolved for you in the next few days so we can keep the pulse of the situation as well).

Kudos to Marriott on this one

While we’ll certainly call Marriott out for their shortcomings (and there have been more than a few since the merger and launch of Bonvoy), it’s also fair to give credit where credit is due. In this case, kudos to Marriott for a prompt fix. That doesn’t absolve them from responsibility to have built a system that would work given all of the lead time they’ve had in launching the program, but I’m at least encouraged to see a speedy response and resolution. At the end of the day, problems will happen; a prompt response is the first step in rebuilding confidence of customers. Here’s to more of that from Marriott to come.

Reminder: lock in today’s prices RIGHT NOW

Final note: don’t forget to book your 25K / 35K / 50K properties today. The price of admission goes up tomorrow. We don’t know when peak pricing will begin. See this post for places to book now for free night certificate stays. See this post for the good news on locking in current prices with a reservation tonight. See this post for a full list of properties changing in category. Go!

Regarding comments: Comments posted at the bottom of Frequent Miler pages and posts are not provided or commissioned by the bank advertiser. Responses have not been reviewed, approved or otherwise endorsed by the bank advertiser. It is not the bank advertiser’s responsibility to ensure all posts and/or questions are answered.

About Nick Reyes

Nick Reyes is a (fairly) regular guy with an animalistic passion for maximizing the value of miles and money to travel the world in comfort and style. There is little in life that he loves more than finding a fantastic deal and helping you shop smarter & harder to achieve your travel dreams.

More articles by Nick Reyes »

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[…] Update: 10:31pm Eastern 3/4/19: Good news — we’ve received word that this has been fixed. See a full update here: Bonvoy restores joy: Platinum status being reinstated. […]

S.B.
Guest
S.B.

Thank you for everything you do. Still has not been restored as of today. Very frustrating….

Pam
Guest
Pam

Marriott Annoy(ed), really hoping the fix is in before my upcoming stay. Thank you guys, though, for communicating with us & Marriott & helping us thru their latest Ploy. You are the BEST!

Sam
Guest
Sam

Kudos? Sorry, Kudos for what??

Samantha
Guest
Samantha

My Platinum is back. And it’s a good thing because if it wasn’t then I was done with Marriott forever. Hopefully this stays until February 29, 2020.

JustSaying
Guest
JustSaying

Ha ha ha who really gives a rats fourth point of contact! I’ll be at the Park Hyatt basking in what discreet luxury is all about!

Paul
Guest
Paul

My status went away 2/1/19 so I was an early warning detector. Got reinstated. Went down to gold over the weekend. Back up to platinum elite as of right now. I don’t have any stays until July so hopefully we’ll know for sure by then…Thanks to you guys for giving me the Ritz Carlton idea in the first place and helping to wrestle this to the ground.

Rick
Guest
Rick

I opened the card Sep 2017 and did spend $10,000 before August 2018. But my platinum have not come back yet.

Devin
Guest
Devin

My wife’s Platinum status (from opening the card last summer) has been restored. However… my Platinum status from spending $10,000 before August has not.

Pek
Guest
Pek

My Platinum status from spending $10,000 before August has not been restored yet. I opened Ritz in Nov 2017

Zaibii
Guest
Zaibii

Is it also the same for AMEX Platinum since it offered to match to Gold SPG in older program?

wise2u
Guest
wise2u

so now we are trusting the load of crap lurker posts?…wasn’t that the biggest source of misinformation and outright lies on social media about EVERYTHING having to do with the merger?…good luck with that

Paul
Guest
Paul

My platinum is back! Thank you for inquiring. That was fast!!

Eman Rob
Guest
Eman Rob

I was a long-time Ritz card holder and reached the necessary 10K spend before August. The status was downgraded to Gold, and has not been upgraded yet. From some of these comments, it sounds like they are dealing with the folks who opened up cards last year and hit the 10K spend first? Hopefully they don’t miss the long-time card holders.

Nanu
Guest
Nanu

It seems that people who’ve had the Ritz card for over a year and spent $10K last year before August got downgraded but haven’t been upgraded back (yet?)

USB
Guest
USB

yup, I agree. My platinum has NOT been restored yet.

Daniel
Guest
Daniel

same here.

Kate
Guest
Kate

Greg and Nick, thanks for pushing this! My platinum from opening the Ritz Carlton card is back. Hope those with the $10,000 spend issue get a similar result soon. Gritti Palace here we come!

K Johnson
Guest
K Johnson

Opened my Ritz in 2017 and spent $10k before 8/2018; my status is back to Platinum today after being at Gold yesterday.

Rick
Guest
Rick

Mine has not come back

AnameOfaguy
Guest
AnameOfaguy

Mine hasn’t either.

Eric
Guest
Eric

Mine still not fixed

USB
Guest
USB

Mine is still Gold 🙁

Sam
Guest
Sam

My status is back to platinum (with another year towards lifetime platinum added, too)! Thanks for looking into this! I have a weeklong stay in Hawaii coming up for which this will definitely come in handy.

Billy Bob
Guest
Billy Bob

Let’s all raise another big stink in 2020…

Dave
Guest
Dave

My platinum elite from starus challenge was supposed to end February 28, likewise my complementary United silver. As of today i still have silver and marriott status is now titanium elite. Do you think with the merger they overlooked this and will soon correct it or do you think i have it another year?

Ec4
Guest
Ec4

Is anyone else still at gold status? It appears I may have been overlooked somehow

Zach
Guest
Zach

Yes

Chaser123
Guest
Chaser123

Me too – Still GOld

Nikki
Guest
Nikki

Still gold and they told me I’m not getting reinstated ‍♀️ I’m done with Marriott!

EddyRoad
Guest
EddyRoad

Nick & Greg – Thanks a million for getting Bonvoy to rectify this so quickly. You provide the best information of all the points/miles bloggers and excellent advocacy as well. Much appreciated.

AnameOfaguy
Guest
AnameOfaguy

I’m still stuck at gold. 2017 opening, $10k spend in July 2018.

El Brendano
Guest
El Brendano

I’m in the same boat – had RC card for years and fulfilled the 10K spend requirement within the first 2 months of 2018….long before anything was ever mentioned about RC card changes.

Really hope this gets sorted promptly…time is running short for me before a Hawaii trip. Its a bit disconcerting that many of the long time RC cardholders that met the spend requirement are still at Gold status.

Julie Drassinower
Guest
Julie Drassinower

I was reinstated to Platinum but my husband is stuck at Gold. We both got the cards at the same time and did the same spend.

El Brendano
Guest
El Brendano

uggg

El Brendano
Guest
El Brendano

I just wanted to give a shout out to @Marriott Bonvoy Lurker II. Although things haven’t been completely resolved with restoring status, she went out of her way to help me with something related to a pending trip so that this situation didn’t adversely impact my wife and myself.

Gunnar
Guest
Gunnar

Mine is still not reinstated

Daniel
Guest
Daniel

Mine is still stuck in gold. Only two days from my Maui trip. Expecting miracle to happen.

Lurkr
Guest
Lurkr

$10k spend legacy Ritz here. Waiting for reinstatement. In the mean time I noticed my silver united status is gone. I guess Marriott pushed out a refresh. To folks who’ve been downgraded to gold and upgraded back, did you get back your united silver also?

El Brendano
Guest
El Brendano

Just wanted to report that as of this morning, my status has been restored to Plat in the app. I always had faith that it would be and really appreciated the efforts of @Marriott Bonvoy Lurker II with my trip to Hawaii (that I’m currently enjoying as I type). Her efforts really made a difference for me given this whole RC card/status conundrum.

SourApple
Guest
SourApple

My status was also returned to Platinum this morning. Really appreciate the efforts of everyone, Nick, FM, Bonvoy Lurker, and etc.

El Brendano
Guest
El Brendano

I just wanted to clarify (I posted it above earlier), that I really appreciated everyone’s efforts (Nick – ty!). Although I feel like a noob in this whole game we play because I only have been paying attention for about 4-5 years now (doh!), in this particular instance and more than any time before, I felt a real sense of community and it has been really nice.

js5416
Guest
js5416

Hi EI Brendano, may I ask how much spending did you put on the ritz card in the last membership year? I got a response from Chase that only those who spent $75k can keep Platinum. My status is still gold. Thanks!

El Brendano
Guest
El Brendano

Hi js5416, i went back through my statements and checked and it was about 30k.

js5416
Guest
js5416

Thanks for checking, EI Brendano. I just spent a bit over $10k. Finger crossed. Congrats!

tak04
Guest
tak04

Who do I need to contact to get my plat status reinstated? is it through flyertalk or is there an email?

AnameOfaguy
Guest
AnameOfaguy

E-mailing is not going to help. Marriott is a mess. Can’t wait to burn through my accrued points and certificates and move on.

“Thank you for the email. The fix mentioned below is still in process. We would be glad to let you when we think it is completed, but we will not be manually correcting anyone’s status until it is.”

Maria
Guest
Maria

I have been Platinum for 5 years! I was downgraded to Gold when I got the Marriott Brilliance Card. I am not happy. I do not want to start over since I am a loyal customer, love the rewards and working on platinum lifetime, only 5 more years. They are staying my nights werent enough last year but when I merged my account I lost A LOT of nights. They also opened a case and said they would help me restore it but now they are saying they cant, this was obviously a glitch, how can I get this restored?

yxsum9
Guest
yxsum9

I have been in touch with Chase regarding this for nearly two weeks. Chase reps always gave me self-contradictory responses. Sometimes they said I didn’t meet the spending requirement of $10k (but I’m sure I did), then they would say the requirement was $75k in 2018.

Ec4
Guest
Ec4

Mine still has not been fixed. Calls to customer service have gone nowhere since no one seems to understand the card status.

Eman Rob
Guest
Eman Rob

Same here.

Raj
Guest
Raj

No luck here too, called customer service, opened a case, etc. sent a message to Marriott Lurker. Spent 10K on Ritz before August 2018 and was downgraded a few weeks ago to Gold. Sigh

Raj
Guest
Raj

Indeed, fixed now, thanks a lot everyone

jlzhaoa
Guest
jlzhaoa

Just got reinstated. Check your account and hope you also get reinstated.

jlzhaoa
Guest
jlzhaoa

Big news! I just found my Platinum status reinstated! Spent $10k on the Ritz card opened a few years ago. Hope everyone in the same situation will see this as well.

Albert
Guest
Albert

My status just got reinstated as well. Much thanks to the lurker and Nick!!

jlzhaoa
Guest
jlzhaoa

And of course, many thanks to Nick for your continuous help and attention in this matter. Thank you!

Bob
Guest
Bob

My status is showing restored on webpage but not app. Assuming that this will get sorted out.

jlzhaoa
Guest
jlzhaoa

mine is showing platinum both in app and on the webpage.

jlzhaoa
Guest
jlzhaoa

don’t worry. I’m sure it’ll be fixed very soon

Eman Rob
Guest
Eman Rob

I am still waiting on my end. Anyone else out there still stuck at Gold Elite? Hopefully they are getting the rest of us shortly.

Ec4
Guest
Ec4

Yes I am still gold