Staples gift card rebates may not be working properly

7

Yesterday, we posted a quick deal for a $15 rebate on $300 or more in Mastercard gift cards at Staples. This rebate was advertised in the Staples weekly ad online (on page 14), but readers are reporting that they are not receiving a rebate receipt. Additionally, some readers over at Doctor of Credit reported rebate submissions last week (for last week’s Visa Gift Card rebatethat were denied. At the moment, it seems that the rebate problems stem from the rebate offer missing the SKU information from the $200 and $100 gift cards. I would temporarily suggest holding off on this offer, but Doctor of Credit has posted a solution that appears to have worked for many readers having issues with last week’s promotion. We will continue to monitor solutions for this week’s rebate.

If your submission from last week’s Visa Gift Card rebate deal was rejected

In this post, Doctor of Credit has reported that some people have had success with last week’s Visa Gift Card Rebate issues by:

  1. First calling in and explain the situation
  2. Then, sending an e-mail with a photo of your receipt

One reader was provided the following e-mail address to use: Staples.Rebates@Parago.com. Note that the Parago domain is owned by Blackhawk and several Doctor of Credit readers have confirmed that this has worked for them. If you tried it a few days ago, it seems that re-submitting may work.

If you are having issues with this week’s Mastercard rebate (no rebate receipt printed)

It seems that the problem this week is definitely related to which SKU numbers are included in the rebate. While a couple of people have had success with the store manager honoring the rebate on the spot in-store, another reader reported that the rebate receipt only printed when buying $50 denomination cards. This may require more communication with the Staples rebate processor to get this one sorted out or it is possible that Staples is only including $50 cards in the offer this week, though the advertisement does not specify that (the ad almost always shows a $50 card pictured, but the rebate has long applied to other denominations as well).

At this point, we suggest contacting the Staples Easy Rebate center and we will certainly post a new Quick Tip if more information about this rebate comes to light. We have updated the original Quick Deal post to reflect this information as well.

Bottom line

Staples rebates have generally been reliable and easy for a long time — they will likely get this one resolved. But in the mean time, I would definitely hold onto receipts and keep a screen shot / clipping of the weekly ad (and perhaps even snap a pic of the in-store ad if you pass by the store) if you have already purchased. If and when we find out more, we will update.

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