The Fine Print

Tag Archives for The Fine Print.

The Fine Print: Delaying Justice For All

The following is not legal advice. Please contact Alexander Bachuwa if you have questions or claims regarding consumer arbitration.  Victim: Hello, I would like to report a robbery. My stuff has been stolen from me. Dispatcher: ‎Have you given the robber a chance to return your property? Victim: … Dispatcher: I’m sorry but we can’t help you until you wait 45 days for the criminal to make it right. Corporations have done a tremendous job…

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The Fine Print: Sorry eBay, My Claim Is Not Frivolous

The following is not legal advice. Please contact Alexander Bachuwa if you have questions or claims regarding consumer arbitration.  There was no email to tell us the $500 was taken. The eBay Bucks just never showed up in my account a few days after the end of the quarter, as they usually do. The dispute resolution provision for many companies includes an arbitration clause which specifies that the company will cover the cost of arbitration.…

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The Fine Print: The Successful Fight Against A Citi Shutdown

The following is not legal advice. Please contact an attorney or Alexander Bachuwa if you have questions or claims regarding consumer arbitration.  Following one of my Fine Print posts, a Frequent Miler reader messaged me regarding a problem she was having with her Citi accounts. Despite being a Citi customer for years, unexpectedly all of her credit card accounts were instantly shutdown without explanation and millions of ThankYou points were confiscated. What follows is the…

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The Fine Print: The Results Are In!

The following is not legal advice. Please contact the author (alex@bachuwalaw.com) or your own attorney should you have questions. Call the company. Get put on hold. Email the company. Receive an automated response. Repeat, repeat, repeat. When it is all said and done, time is wasted and nothing is accomplished. That was the experience with eBay and British, two cases presented in the Fine Print Series. (see Should You Record Your Calls for Quality Assurance?…

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The Fine Print: Thou Shalt Not Manufacture Spend

The following is not legal advice. Please contact an attorney or Alexander at alex@bachuwalaw.com if you have questions on the subject.  Points enthusiasts are always looking for ways to earn more points. The extremes they go through include mileage runs across the globe, stacking promotions, and the infamous ‘manufactured spending’. Manufactured spending, the practice of spending money without spending money, has evolved over the years. In its infancy, it was done by purchasing coins through…

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The Fine Print: Who’s To Blame…eBay, PayPal, or Hyatt?

The following is not legal advice. Please contact the author (alex@bachuwalaw.com) or your own attorney should you have questions. Overture This Who’s to Blame mini-series will serve as a useful illustration of the consumer arbitration process. I will be documenting the steps taken on behalf of my client in order to bring about a suitable resolution. Act I: The Gift Card Order Who does not love Hyatt gift cards? Portals often sell Hyatt Gift Cards…

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The Fine Print: Dynamic Currency Conversion – A Euphemism for Highway Robbery

It was not long ago that credit card companies used to charge consumers a foreign transaction fee for purchases made abroad. Now, the majority of banks offer credit cards that eliminate these pesky fees. Finally, consumers can trot the globe without worrying about paying a surcharge simply for renting a car in another country. Or so they thought. For travelers, the letters DCC should become synonymous with the dreaded SSSS. The latter refers to the…

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The Fine Print: Should You Record Your Calls for Quality Assurance?

Record Your Calls

The following is not legal advice. Please contact the author (alex@bachuwalaw.com) or your own attorney should you have questions. We grumble when we hear the announcement, “Calls may be recorded for quality assurance.” “Just get me to the agent already!” is our natural response. Then something inevitably goes wrong and we hope and pray that the conversation with the agent was indeed on the record. Curiously, inevitably, indubitably, when we need that call pulled, it, like…

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