How do you use Chase Pay in-store?

Recently, there have been some terrific Chase Pay promotions, a couple of which have been available in-store only (see Chase Pay: 10x at Best Buy up to $400 per card (now expired), and the Chase Pay Shop Rite offer, which is still active through February 4th. As these in-store Chase Pay promos have come around, some readers have asked how do you use Chase Pay in-store?

Chase Pay at ShopRite

The process is actually pretty easy. First, you need to download the Chase Pay app (for Apple here or Android here). When you pull up and log into the app (which may require a security text message or email code), you can then select a card with which to pay. This is a key step — your Chase cards are at the bottom of the screen. Make sure you choose the card with which you’d like to pay before having the cashier scan the QR code.

Don’t forget to use the menu at the bottom to slide left or right through your Chase cards to pick the one you want.

Once you’ve done that, the final step is getting the cashier to scan the QR code. Ironically, this might be the most challenging step in the process. Over the holidays, I used Chase Pay in-store at Best Buy and Starbucks. At Best Buy, I showed the cashier the QR code on the phone. He motioned to me to touch my phone to the payment terminal. When I said that he should scan the QR code, he insisted that I touch my phone to the terminal. Not wanting to activate Android Pay, I held firm that he should scan it. He looked at me like I had eight heads, but there was a long line, so he humored me and scanned my QR code using the same scanner gun that he had used to ring up my purchases. The payment terminal then showed “approved” and a balance due of $0.00. He shrugged with surprise and gave me my receipt.

At Starbucks, I expected this would be easier. People pay via the Starbucks app all the time, which requires using the Starbucks scanner (conveniently located on the customer side of the cash register for just this purpose) to scan a gift card barcode in the app. As soon as the cashier saw my phone screen was not showing the Starbucks app, she began insisting that I touch my phone to the payment terminal. I politely stood my ground, telling her that I’m pretty sure I just need to scan the QR code and insisting that she just let me try it. I couldn’t get a good angle on it because of how the scanner was positioned, so I picked up the scanner. At that point, her eyes lit up and she started to reach for the scanner when….bleep. Payment went through.

In both instances, the cashiers were totally unaware of how Chase Pay worked and equally surprised when scanning the QR code authorized payment. Moral of the story: don’t give up and don’t be surprised when the cashier thinks you’re a nutcase.

About Nick Reyes

Nick Reyes is a (fairly) regular guy with an animalistic passion for maximizing the value of miles and money to travel the world in comfort and style. There is little in life that he loves more than finding a fantastic deal and helping you shop smarter & harder to achieve your travel dreams.

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AdamH
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AdamH

I used Chase Pay during the Best Buy promo and both the cashier and I were very impressed that it just worked. He thought I had a coupon at first when I pulled out my phone but he scanned it and it just went through his system. By the time the receipt started printing I got confirmation in the app that it also went through.

AC
Guest
AC

any tips on getting chase pay to work? i can’t get beyond the verification. IT has to send me a code, but it can’t/won’t bc my account has a business/personal cc in one profile which doesn’t make any sense. my friend has both a biz and personal on his profile and can login fine with chase pay. won’t work for me for some reason.

Ann
Guest
Ann

I don’t think it has anything to do with business/ personal cc in one profile. I have the same set up and have used Chase Pay successfully numerous times.

ac
Guest
ac

yep exactly. my friend is the same as you and can login fine. chase has no idea what they’re talking about. what’s new… guess i won’t be using chase pay.

RV3
Guest
RV3

I had the same issue…check the phone number they have to send your code to as it may be incorrect…I had to call Chase and be redirected to get the number updated…took 20min but once the phone updated, I was able to finally log in …now how to get these cashiers to stop looking at me like I’m stupid when I show a QR code for payment

AC
Guest
AC

thanks rv! i hope this is the answer! what number did you call chase to check to see if the number is correct? they wouldn’t even confirm the number with me when i asked. i called 3x =(

DT
Guest
DT

I had to call Chase twice to get IT team to set it up.

RV3
Guest
RV3

Call the number on the back of your card, doesn’t matter which card cuz they transferred me to someone else…I had to reiterate the phone# Chase had for me for their code for ChasePay setup was wrong phone# (i didn’t even recognize the last four digits for the two phone#s they showed when the window screen pops up to send code via text for ChasePay login setup)…once i made this clear, the rep (from diff dpt than who originally answered the call, not sure what dpt it was though) took care of it but call lasted 20min…so if u are signing up for ChasePay & u don’t recognize the last 4 digits on the popup screen for sending code, then call any Chase Cust Svc and tell them you’re trying to sign up for ChasePay but the phone#s they have are wrong and you’d like to update them so u can complete signup process…if the phone#s are correct on the popup screen to begin with, then that’s a diff issue that I didn’t have.

Jdw
Guest
Jdw

That’s exactly your problem. Chase pay doesn’t currently work with business cards. And if they’re linked to your account with personal cards, you’ll have to call and ask them to separate accounts.

Alli
Guest
Alli

Best Buy people looked at me weird doing one of my two uses of this. One exclaimed, “What a time to be alive.”

Is there a list of where Chase Pay works? I feel like nowhere around me advertises these mobile payments.

lenin1991
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lenin1991

This is the list; for in-store pay-with-QR, it’s just Best Buy, Shoprite, and freshgrocer: https://www.chase.com/digital/digital-payments/merchant-chasepay/merchant-partners

Cliff
Guest
Cliff

I had the same issue and Chase support kept immediately trying to send me to business support, and neither had any idea. I ended up using my personal only login to get Chase Pay to work and so far so good.

AC
Guest
AC

thanks cliff, hmmm my login is for both my personal and biz so i only have one login =( i will try rv’s method above and hope that works!

me
Guest
me

I know it might be unnecessary but you probably want to blur your QR code for your own safety 🙂

Peter
Guest
Peter

Interesting Chase Pay worked in Starbucks Store. Last I heard it was in-app only for reloads. You lost out on earning stars by not routing the purchase through a Starbucks Card.

For Best Buy just an FYI that you can’t split tender multiple Chase Pay in a single transaction. It will error out when you try to scan the second barcode. You can split multiple credit cards (swiped/NFC/chip) and also use a single Chase Pay.

NATX
Guest
NATX

Anyone tried Chase Pay checkout in store at Walmart yet? Especially if you can do it during self checkout, it would be good to avoid having to argue with the cashier…

nad
Guest
nad

Thanks for this article. I was trying to take advantage of the Wal-Mart 10x last month and went to 4 different stores and everyone insisted that they did not accept Chase Pay. Little did I know that they just needed to scan the card. Now I know and can take advantage of future deals.

nad
Guest
nad

…and I just read the comment above mine. I guess it wouldn’t have worked at Wal-Mart after all.

trackback

[…] How do you use Chase Pay in-store? by Frequent Miler. Helpful guide for those struggling. […]

Rexx
Guest
Rexx

At both Best Buy and Shoprite I had to explain to the cashier how that it wasn’t apple pay and they needed to scan my phone.

Also, be careful at Shoprite. Using a CSR is only showing as 1x rewards, and an SM got a canned response that it might take a few weeks to show up.

Anna
Guest
Anna

I swear another post I read (I’ll try to find it in a minute) mentioned only the Preferred, Freedom, and Freedom Unlimited as eligible. Similar to how the Chase Pay .. hmm, was it the 2k UR/$20 ebags promo?.. worked

Anna
Guest
Anna

Ok, I looked at the Chase promo page and it says “Sapphire card”. Like I said, I’m wondering because the other (I swear it was ebags) deal also said “sapphire” was later confirmed to be Preferred only. I hope you get them!

Jimmy
Guest
Jimmy

Are there any issues buying gift cards with this? I thought I read in other threads that Chase seems to be more sensitive to gift card purchases even with merchants that wouldn’t be providing Level 3 information. So is it OK at ShopRite? Or does ShopRite not even allow gift card purchases with CC? I haven’t tried, but have a ShopRite that’s real close.

Ma Barker
Guest
Ma Barker

I had no problem using my qualified Chase cards for Chase Pay using my phone. Since DH does not like to bother with deals like this, I had to ask for Chase intervention for them to send a code to my phone so he can log in with his userID and PW so I can also use his Chase cards for Chase Pay in-store. We couldn’t make it work on our own until Chase rep intervened. Now I can switch from my Chase log in to DH’s log in so I can do CP for both of us. BBY is the only b&m store I’ve use and worked flawlessly.

John
Guest
John

I tried using Chase Pay at Kroger last weekend to take advantage of the Chase Freedom’s current 5% rotating category that includes Chase Pay as a trigger.

The cashier tried scanning the QR code about 4 times and also told me to touch the screen to the terminal. None of the tries worked. I contacted Chase and they just told me to call them on-site if it happens again. I am NOT going to do that and hold up a line. Ridiculous response IMO.

But I am curious if anyone has any ideas as to why the QR code would not work? I do want to take advantage of the 5% back this quarter with Chase Pay as much as possible.

Thanks

JayPak
Guest
JayPak

I had the same experience at Walmart. Scanner wouldn’t read code.

Tricia
Guest
Tricia

I could be wrong, but I think you can use the Walmart app linked to your Chase card and it will count as Chase Pay. Walmart advertised that they accept Chase Pay via their Walmart app. I already had the Walmart app so I checked and both my Freedom cards are in there. You have a primary card that will charge automatically or you can choose another card. I think the cashiers will be more familiar with Walmart Pay.

trackback

[…] cashier not to know that this is possible and perhaps even tell you not to do it that way (See: How do you use Chase Pay in-store?), but it should […]

Kimberly W
Guest
Kimberly W

Thank you for the article! I just had this issue at Starbucks today. He told me the scanner was only for Starbucks cards and didn’t even try to scan it. I was in the drive-thru so I ended up having to pay using my card but next time I’ll know better!

Vicki
Guest
Vicki

The same thing happened to me today. Of course the line was long in the morning so I didn’t want to argue. It seems as if merchants need to train their employees on all forms of payment if they are going to accept it in their stores.

Djdkdbdbd
Guest
Djdkdbdbd

Thank you foe this article. Why do they use qr code anyway? So dumb..

Rachel
Guest
Rachel

You can use Chase Pay at Walmart via the Walmart app. You just add Chase Pay as a payment option in the settings menu and use the Walmart app to pay at the store. Also, if you use your Chase card on your Google account, you can register for Google Pay (especially useful for Android) and your Chase card may already be saved to your account. Although Walmart will only accept in-store digital payment through the Walmart app, many other vendors will accept Google Pay (I think any that do “tap” payments).

Ed. C
Guest
Ed. C

@Rachel – Do you have personal data point that using Chase Pay through the Walmart App earns the bonus for the Chase Pay promo bonus? Just wondering if Nick needs to update the article to reflect this, since it seems that would be a way to get around the Walmart exclusion for grocery purchases on most promos (in the case where the promo bonus would be earned in quarters where Chase Pay and Groceries are a category).

trackback

[…] with Chase Pay. I would expect that they have become more familiar, but you might want to check out How to use Chase Pay in-store before heading to Best Buy just to be prepared in case you get a blank stare or a cashier insisting […]

Bim
Guest
Bim

I have tried to pay using Chase Pay in Walmart and PriceRite which are listed merchants in Chase Pay. None of the places QR code scan worked. Very frustrating to use Chase Pay. I think there is no future of Chase Pay because of the fact of QR code scan. Most of the billing person not aware of scanning and scan does not work. Chase support has no clue about this.

Shaya
Guest
Shaya

Same thing happened to me at shoprite. I had them scan the qr code and nothing happened. It’s frustrating.