Cancelling your Prestige or Premier card? Here’s how to keep your points alive.

I’m a huge fan of transferable points programs.  These are programs that allow you to transfer points to multiple loyalty programs at a fair exchange rate.  By collecting points in these programs, you have the ability to book travel opportunistically.  When you’re ready to book an award flight, you can search for award availability on almost any airline, then find the best program for booking that award (the best program is often a partner to the airline you plan to fly).  Then, hopefully you have transferable points that transfer to that program so that you can book the trip.  For reference, here are our guides to each of the most popular transferable points programs:

I also like signing up for credit cards in order to earn big signup bonuses.  Often, cards are worth getting for their signup bonus, but aren’t worth keeping for a second year due to their annual fee.  When points are earned in airline or hotel programs, there is no risk of losing your points when you cancel your card.  With bank programs, though, there’s a big risk.  Each of the above guides includes a section titled “How to keep points alive”, but I believe that Citi’s ThankYou program requires a bit more info…

Citi ThankYou Rewards background

With Citi’s ThankYou Rewards program, you can earn points from multiple different credit cards or from Citi bank accounts (but bank account points are not eligible for transfers to airline programs).  Once earned from multiple sources, you can pool points together in one ThankYou account.  This is handy, but it doesn’t change the fact that Citi continues to track the origin of each point.  If you cancel a card, all points earned from that card will expire 60 days after cancellation.

Citi offers two premium cards that allow ThankYou point transfers to loyalty programs:

Citi ThankYou Prestige Card

FM Mini Review: The Prestige card's best in class 5X rewards for dining, airfare, and travel agencies is hard to beat. Sadly, this travel card doesn't provide any travel protections.


Annual Fee: $495

Card Type: Mastercard World Elite

Base
Travel
Dine

Earning rate: 5X airfare, dining, and travel agencies ⚬ 3X hotels and cruise line ⚬ 1X everywhere else

Noteworthy perks: $250 travel rebate per calendar year ⚬ Free lounge access: Citi Properietary Lounges; and Priority Pass Select with free guests ⚬ $100 Global Entry application fee credit ⚬ 4th night free hotel benefit

See also: Citi ThankYou Rewards Complete Guide

Citi Premier Card

FM Mini Review: Very strong earnings for spend. Excellent bonus categories. Points transferable to select airlines. Sadly, this travel card doesn't provide any travel protections.


Annual Fee: $95

Card Type: Mastercard World Elite

Base
Travel
Dine
Gas
Other

Earning rate: ⚬ 3X travel and gas ⚬ 2X dining and entertainment

Noteworthy perks: With this card, ThankYou points become worth 1.25 cents each towards travel; or transfer points to airline partners

See also: Citi ThankYou Rewards Complete Guide

Note that the Premier card lets you redeem points for travel at a value of 1.25 cents per point whereas the Prestige card only offers 1 cent per point value.  Citi also offers multiple fee-free ThankYou Rewards cards that do not allow loyalty point transfers (with a couple of not very good exceptions), and offer a maximum point value of only 1 cent per point.

It’s important to note that points earned from fee-free ThankYou cards are fully transferable if pooled together with premium cards (Premier or Prestige) and can be used for 1.25 cents per point value when pooled with the Premier card.

For an up to date list of all Citi transfer partners, including any current transfer bonuses, please see: Citi Transfer Partners.

The cancelled card problem

Unlike Chase Ultimate Rewards and Amex Membership Rewards, there is no way to keep points alive in the form of ThankYou points when you cancel the card from which you earned those points.  Points from a closed credit card expire 60 days after cancellation.

Moving points to another account is not the solution

Citi allows ThankYou points to be moved freely from one person’s account to another, but they then impose a 90 day expiration window on those points.  If you cancel the card that generated those points, your points will still expire 60 days after cancellation or 90 days after transfer, whichever comes first.

Pooling (combining) points is not the solution

If you are the primary account holder with multiple Citi ThankYou cards, you can combine ThankYou Rewards accounts.  When your points are combined, they can then automatically be redeemed at the same value as your best card.  For example, if one of your cards is the Premier card, and have combined ThankYou accounts, then you’ll get a 20% point discount (1.25 cents per point value) on travel booked with points even if the points were earned on a card other than the Premier card.

Unfortunately, even after you combine your points into one ThankYou account, points are still tracked per card.  So, if you then cancel one of your cards, you’ll still lose all of the points that were earned on that particular account.

Ideal solution: call for valuable retention offer

Call Citi to say that you’re considering cancelling your card (don’t say that to the automated system: some people have had their cards cancelled automatically this way!). Once you confirm (to a human) that you want to cancel, they should transfer you to a retention specialist.  This person can check the computer to see if any good retention offers have been loaded to your account.

Don’t accept the first offer they read to you.  There are often several offers to choose from, but you may have to keep asking.  If you get a retention offer that is more valuable than the annual fee, then consider keeping the card for another year.  This is the easiest way to preserve your points and keep them valuable.

Next best solution: downgrade to a no-fee card

An easy way to keep your points alive and to avoid an annual fee is to simply downgrade to a no-fee ThankYou card.  At the time of this writing, the options that will preserve your points are the ThankYou Preferred Card and the Rewards+ Card.  For most people, the Rewards+ card is the far superior option.  See: Citi Rewards+ is a great companion to Premier or Prestige.

Important: Downgrading to the no-fee Citi Double Cash card will not preserve your points.  Even though the Double Cash card does let you convert cash back to ThankYou points, it is not considered a full fledged ThankYou card.  See also: Citi Double Cash Complete Guide.

The downside to downgrading to a no-fee card, of course, is that this makes your points far less valuable.  Unless you still have another premium card, you won’t be able to transfer points to loyalty programs and you won’t be able to use points for better than 1 cent per point value for travel.

There are a few ways to make those ThankYou points valuable again:

  1. Sign up for another premium card.  Once you get a new premium card, you can pool together the associated ThankYou accounts and once again transfer your points to loyalty programs or use for better than 1 cent per point value to book travel.  In order to get a new signup bonus for a card you’ve had before, you must wait 24 months from when you last received a welcome bonus for a ThankYou Rewards card or last closed a ThankYou Rewards card account.  Product changes sometimes reset the clock because you may be issued a new card number.  When that happens, Citi treats the event as if you closed the previous card.
  2. Move points to a relative or friend who has a premium card, so that they can book for you.  If using points for greater than 1 cent value in purchasing travel, your friend can simply “buy” the travel for you using ThankYou points that you transferred to them.  If you want to transfer points to a loyalty program to redeem for awards, they can transfer your points (that you sent to them) to their own loyalty account and book the award for you from there.  Keep in mind that once you move your points to another person’s account, those points will expire in 90 days if not used.  Also keep in mind that there is a 100,000 point per year limit to point sharing.
  3. Upgrade to the Premier or Prestige.  A third option is to upgrade your no-fee card to the Premier or Prestige card. Whether or not Citi will offer you this option depends upon your unique situation.

Third best solution: Transfer points to a valuable program

If there’s an airline program with which you are confident you can get great value from your points, consider transferring your points to that program before cancelling your premium card.  I don’t like this option because it locks you in to just one airline program instead of giving you the full flexibility that transferable points offer.  Still, if you’d rather go this way, here are the options available to you:

Best Citi Transfer Partners

The following transfer partners represent the best potential value in my opinion.

Rewards ProgramCiti Transfer RatioBest Uses
Avianca LifeMiles1 to 1
(instant)
Avianca LifeMiles can be great for Star Alliance awards. They offer reasonable award prices and no fuel surcharges on awards. They also offer shorthaul awards within the US (for flying United, for example) for as few as 7,500 miles one-way. Best of all, their mixed-cabin pricing can lead to fantastic first-class award prices. See this post for details.
Etihad Guest1 to 1
(~1 week)
Etihad has a very competitive award chart for American Airlines flights, among others.  For example, they charge only 50,000 miles one-way for business class flights from North America to Europe. Partner awards must be booked over the phone.
Turkish Airlines Miles & Smiles1 to 1
(~2 days)
Miles & Smiles offers an incredible sweet spot award: 7.5K one-way anywhere within the US, even to Hawaii. Many awards cannot be booked online, but can be booked via email.

Useful Citi Transfer Partners

The following transfer partners can offer great value under certain circumstances:

Rewards ProgramCiti Transfer RatioBest Uses
Air France KLM Flying Blue1 to 1
(instant)
Monthly Air France Promo Awards often represent very good value. Air France miles can be used to book Sky Team awards, including Delta awards.
Cathay Pacific Asia Miles1 to 1
(instant)
Cathay Pacific has a fairly generous distance based award chart and allows multiple stopovers. Fuel surcharges can be very high on certain routes. Cathay Pacific Asia Miles can be a good option for booking American Airlines flights with a distance based award chart, especially if other OneWorld Alliance miles aren't available.
EVA Air Infinity MileageLands1 to 1
(~2 days)
If you want to fly one of the best business class products in the sky, the best way to snag EVA flights is with their own miles since they release more award space to their own members. One-way business class flights from the US to Taipei cost 75K to 80K miles. Fuel surcharges are very low on these routes.
Qantas Frequent Flyer1 to 1
(~2 days)
Best use is probably for flights on El Al with no fuel surcharges. Also useful for short AA flights. Qantas offers distance based award charts similar to Cathay Pacific. Both are OneWorld Alliance members. I recommend comparing award prices across both programs before transferring to either. Qantas offers round the world business class awards for only 280,000 points (but with many restrictions)
Singapore Airlines KrisFlyer1 to 1
(~2 days)
Use to book Singapore Airlines First Class awards (generally reserved for their own members) or for Star Alliance awards. Low change fees and no close-in booking fees make this a very good program for booking United Airlines flights.
Virgin Atlantic Flying Club1 to 1
(instant)
Virgin Atlantic miles can be usefully thought of as a way to get a discount off Virgin Atlantic flights (high fuel surcharges make the flights far from free), but there are some better uses. Use miles to upgrade paid flights or to fly partner airlines. A fantastic use is to fly ANA in business or first class thanks to Virgin’s generous ANA partner award chart. Or, if you can find saver level Delta awards for nonstop international travel, you can often book through Virgin Atlantic far cheaper than with Delta directly.

The Other Transfer Partners

Here are the transfer partners that didn’t make my “best of” list, above. Note that some of these are still worth considering under certain circumstances.

Rewards ProgramCiti Transfer RatioBest Uses
AeroMexico ClubPremier1 to 1AeroMexico is a SkyTeam partner. Club Premier points can be used to book flights on AeroMexico, SkyTeam alliance members (such as Delta or Korean Air), or on select partner airlines. Unfortunately many have reported that awards are extremely difficult to book through AeroMexico so we do not recommend transferring points to this program. If you want to fly AeroMexico, look to transfer points to another SkyTeam partner such as Air France or Delta and then book AeroMexico with one of those programs.
Jet Airways JetPrivilege1 to 1
(instant)
JetAirways JetPrivilege miles are useful only for a few very specific cases such as certain flights to Hawaii for as low as 15K (30K business) one-way, or to the Caribbean or Central America for as low as 10K (20K business) one-way. Details can be found here.
JetBlue1 to 1
(instant)
JetBlue points offer the most value when cheap ticket prices are available and when award taxes are high relative to the overall cost of the ticket (more details can be found here). The JetBlue Plus Card and the JetBlue Business Card offer a 10% rebate on awards, so you can get more value by holding one or both cards.
Malaysia Enrich1 to 1
(~2 days)
Given Malaysia's award chart devaluation in June 2017, I'm not aware of any good uses for these miles.
Qatar Privilege Club1 to 1
(~2 days)
Given Qatar's award chart devaluation plus the addition of award booking fees in May 2018, I'm not aware of any particularly good uses for these miles.
Shop Your Way Rewards1 to 12Don't do it.
Thai Airways International Royal Orchid Plus1 to 1
(~1 week)
I'm not aware of any good uses for these miles

About Greg The Frequent Miler

Greg is the owner, founder, and primary author of the Frequent Miler. He earns millions of points and miles each year, mostly without flying, and dedicates this blog to teaching others how to do the same.

More articles by Greg The Frequent Miler »

Regarding comments: Comments posted at the bottom of Frequent Miler pages and posts are not provided or commissioned by the bank advertiser. Responses have not been reviewed, approved or otherwise endorsed by the bank advertiser. It is not the bank advertiser’s responsibility to ensure all posts and/or questions are answered.

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Karen
Guest
Karen

The Sears MasterCard credit card is free, earns Thank You Points and they are transferable to airlines, but they do expire three years after earning them. My Sears Thank You and Citibank Thank You points were combined so I think having the Sears card would also keep the points alive.

MH
Guest
MH

I have a Sears Masterfcard, how do you go about getting TYPs that can be used with TYPs from a Premier? Who do you call to do that?

JohnB
Guest
JohnB

Call Citibank and have your as accounts linked.

Moshe
Guest
Moshe

Ever since you started sending only teaser emails without the full posts in them I don’t find myself visiting your site more often but rather just reading less of your content, which is too bad as I love your blog. I’m assuming it’s a financial decision but would you consider reversing it?

Anthony
Guest
Anthony

If I cancel my Premier but I keep my Prestige, will I lose the points earned with the Premier, or do those stay pooled with the Prestige?

V
Guest
V

“Once earned from multiple sources, you can pool points together in one ThankYou account. This is handy, but it doesn’t change the fact that Citi continues to track the origin of each point. If you cancel a card, all points earned from that card will expire 60 days after cancellation.”

Even when pooled, if the sponsor account (card that earned the points) is cancelled, that specific account’s balance expires in 60 days. Downgrading keeps the same sponsor account number I assume, which would explain why points would be kept active even after 60 days

V
Guest
V

Reading further down, it looks like downgrading may not keep the same account number, which means those points would expire in 60 days as if it were a closure

Dee
Guest
Dee

Hubby and I kept our same account numbers when we downgraded. Hubby just downgraded his Premier to Preferred and they gave him 3500 pts for spending $300.

dave
Guest
dave

Called two days ago for a retention offer. Hung up two separate times after being on hold 30+ minutes. And this is the Prestige customer service number, a card with a $450 annual fee. My third try was answered after about 20 minutes. The representative said there is no retention department but she could either cancel the card or move to a no fee card. I pressed her saying I’ve spoken to the retention department numerous times before and asked her to explain the change. She sputtered a little but then implied its because they are understaffed. Not sure what to make of it but I thanked her and hung up.

Lantean
Guest
Lantean

i think this is all related to the Costco disaster and should be sorted out in a few weeks… just called then.

Max
Guest
Max

Account conversions at Citi are considered closures for the purpose of resetting the 24-mo clock.
Also, it’s expected that calls for retention offers will be unsuccessful for the next week. All retention specialists have been reassigned do deal with the Costco issues.

Ken
Guest
Ken

It’s only considered a closure if you actually close your card during that call. Simply calling does not reset the clock. Where did you hear this? Did a Citi agent tell you this?

Raj
Guest
Raj

He said account conversions, not calling.

Ken
Guest
Ken

I quickly read it as “conversations” and not “conversions”. My mistake.

Ted
Guest
Ted

At least one DP on flyertalk suggests product change is considered CLOSURE for the purpose of TYP expiration as well as resetting 24-month clock (personal experience).

Therefore, solution #2 is NOT useful.

Lisa
Guest
Lisa

Yeah, after being on hold for 40 minutes and googling that hold times are topping 2 hours due to Costco, I just sent a secure message to cancel. I’ll transfer my points out and that’s it.

Brenton
Guest
Brenton

I actually just converted my Premier to a Preferred with an offer of spending $300 in 60 days and getting an extra 6,000 points. Then yesterday I cancelled my Prestige card not realizing that the preferred and/or business thank you cards couldn’t transfer out. However, when I saw this article this morning I attempted a transfer out to singapore airlines, and all signs point to it working. Not sure how this happened as I was refunded the pro-rated annual fee, so the prestige is definitely closed.

Mike
Guest
Mike

How do you see how many points are expiring and when? I cancelled a card recently and cannot this info on Thankyou.com at all??

PeaceandPost
Guest
PeaceandPost

I have a Prestige and a Premier. When my Premier comes up for the annual fee on year 2, if I cancel the Premier will the points earned from the Premier be kept alive if I keep the Prestige open? Point #1 “Sign up for another premium card” seems to imply the Premier points would be kept alive but I’ve heard conflicting comments about this in the past. Thanks.

MH
Guest
MH

I’ve only heard about points from the closed card expiring in 60 days. I don’t know what “conflicting comments” you’ve heard.

Lynn
Guest
Lynn

I really wish that citi didn’t make this so confusing. I cancelled the Prestige card after combining those points with the Premier card, but i did lose the points from the Prestige card after 60 days.I didn’t see anything in my combined thankyou account about expiration. Has anyone been able to get the points reinstated long enough to transfer out?

trackback

[…] Points earned by a particular credit card account expire 60 days after cancelling that account.  See: Cancelling your Prestige or Premier card? Here’s how to keep your ThankYou points alive. […]

trackback

[…] Keeping ThankYou Points Alive […]

Ang
Guest
Ang

Slightly off topic. I know you mentioned Thank You points from credit cards, but what about the typ from bank accounts. Do those expire? Can they be transferred? Do you have a post on what those points can be used for/sweet spots, if any, assuming there aren’t. Thanks!

Rapid Travel Chai
Guest

And any points you transfer to someone else not only expire in 90 days but also cannot be transferred to a loyalty program, they must be redeemed one of the other cash-type ways.

Omer
Guest
Omer

That is not my experience. I have a friend who transferred to my account thank you points and I was able to transfer them to my Life miles account. that was on November or December 2018

Sandy
Guest
Sandy

I have 60k thankyou points from the Prestige, 50k TYP from the Premier and 10k TYP from the Preferred.
My husband has 50k TYP from the Premier.
At this point I don’t have a plan to use them, however, in the future I am going to transfer most points to the Singapore Airlines to book the United Airlines. Since the Singapore Airlines miles expire in three years, I want to wait at least another year to transfer the points to Singapore.
What is the best way to keep the TYP after canceling the account?

trackback

[…] If you get a valuable offer, consider keeping the card for another year (and then make sure to use your $250 in airfare credit in 2018!).  If not, consider downgrading the card to a no-fee ThankYou Preferred card so that you won’t lose any remaining ThankYou points.  See: Cancelling your Prestige or Premier card? Here’s how to keep your ThankYou points alive. […]

MH
Guest
MH

60 Days

Loss Or Suspension Of Points

This section tells you when you may not be able to use Points that you’ve already earned or received.

You Close Your Citi Account. If you have Points, and you voluntarily close your Citi Account, you must use your Points within 60 days after closing your accounts, or you’ll lose them.

TIP:
If you have multiple Citi Accounts associated with only one ThankYou Account at the time one of your Citi Accounts is closed, you’ll lose only the Points that you earned with the closed Citi Account.

MH
Guest
MH

https://www.thankyou.com/tc.jspx?cmp=nav&lid=footer|ty-term-cond#loss-or-suspension-of-points

Sandy
Guest
Sandy

Do I need to downgrade my Prestige and Premier accounts to Two different Preferred accounts?

Mike
Guest
Mike

Citi Prestige annual fee of $450 kicks in in one month from now – so I called CS and asked for retention. At least 4 different reps I’ve called said there is no retention offer for the Prestige card. Has anyone else had this issue? Don’t wanna give up the card but they aren’t even trying to keep me.

Maybe wait until the fee actually appears and try again? Maybe need to spend more on the card? Thoughts?

trackback

[…] The Premier card was a tougher decision.  It had become our go-to travel card since it offers 3X rewards for all travel and gas station purchases.  But we now plan to move to the Chase Sapphire Reserve card as our primary travel card thanks to its 3X travel and dining rewards, and better value point redemptions with Chase.  That leaves 3X gas as the biggest incentive for keeping the Premier card.  We don’t tend to spend a lot on gas, though.  So, our plan is to call to see if they’ll offer a nice retention offer that is worth as much or more than the card’s $95 annual fee.  If so, we’ll keep the card for another year.  If not, we’ll downgrade it to become my wife’s third no-fee ThankYou Preferred card (that way she can keep her points alive).  See: Cancelling your Prestige or Premier card? Here’s how to keep your ThankYou points alive. […]

Jay
Guest
Jay

Need guidance, please.

Say if I cancel prestige, and I have 60 days for points to expire. Can I still transfer the points to partner airlines after the card is cancelled but before 60 days? Also, some of the points were transferred to me by spouse. can those be transferred as well?

Sandy
Guest
Sandy

I am closing my prestige and premier account soon. I would like to transfer my points to partner airlines which requires the least miles for a round trip to Japan. Singapore airlines requires 90K miles which is 30k miles more than United Airlines. Do you know which partner airline requires the least miles to Japan?

Sandy
Guest
Sandy

I forgot to tell you a round trip from Atlanta,USA to Narita Tokyo,Japan

trackback

[…] Hat Tip Frequent Miler […]

Cara
Guest
Cara

Been looking for an answer about this: I changed my Premier card to a Double Cashback card and was told I’d have 60 days to use my remaining 18,000 points at the 1:1.25 conversion if I called a TY travel specialist to book a flight. I was on the phone for about an hour yesterday and found out that I’m now getting a 1:1 conversion for booking a flight over the phone because my Premier account has been cancelled. I was told repeatedly that I’d retain my rate, but now they’re telling me it’s 1:1 and I’m furious about this. Anyone else experience this?

Nick Reyes
Editor

I have no direct experience with this, but I always keep notes with the exact times and dates I called and who I spoke to. Banks are usually pretty good about going back to the recording if you can point them to it. If you kept similar notes, I’d call back and ask them to check the recording because the rep told you that you’d keep the 1:1.25 rate. If you didn’t keep those notes, I’d recommend doing so in the future (CSRs make a lot of mistakes and/or forget to note things in your account sometimes). I assume you spoke with a supervisor and/or HUCA’d, but if not you might try again.

GM
Guest
GM

Will product changing to the no annual fee Citi AT&T Access card also keep your ThankYou points alive in addition to the cards listed above?

Ken
Guest
Ken

Is this guide still current as far as SG being the best transfer partner when canceling a Prestige card? I do have an active Premier card, but points will expire after 60 days anyways.

trackback

[…] Greg has previously written about How to know if your when your ThankYou points expire and how to keep your ThankYou points alive if you’re cancelling your Prestige or Premier card. But we all make mistakes now and then, and Dan Miller at Points with a Crew recently experienced […]

trackback

[…] In general, my advice is not to cancel at all.  If your goal is to avoid the annual fee, then product change to the no-fee Citi ThankYou Preferred card.  That will keep your points alive.  You won’t be able to transfer them to airline programs, though, unless you upgrade the card, or sign up new for a Premier or Prestige card.  Or, you can freely transfer up to 100,000 points to a friend who has one of those cards.  I covered this topic previously here: Cancelling your Prestige or Premier card? Here’s how to keep your ThankYou points alive. […]

trackback

[…] mixed across different cards, so I’d like to get a signup bonus before dowgrading. See: Cancelling your Prestige or Premier card? Here’s how to keep your ThankYou points alive. Note that if you cancel your card rather than downgrading, your points will be subject to […]

Unclesam
Guest
Unclesam

Id downgrading to a no annual fee card still an option to keep points alive? Also, is AT&T access more still the best no fee option?

veeRob
Guest
veeRob

A three year old article is still relevant. Read it over before cancelling my Premier card and decided to transfer my 9k points to Avianca. Very useful partner for shorthaul United awrds. Happy with the advice given here, thanks Greg.

Sam Palmer
Guest
Sam Palmer

Greg, I was wondering if this is all up to date. I.e. is the citi preferred still available as a downgrade option from the prestige or premier? Also, can we have both premier and prestige at same time? (e.g. I got my prestige almost two years ago when the bonus was 75k. Can I get the premier after the 24 months?) And once and for all, is the 24 month window based on bonus award moment or card signup moment? Thanks…you’re the best

Earl
Guest
Earl

What’s not clear to me is what’s the expiration policy of points that were transferred in from a Citi Double Cash card?
I find it confusing and frustrating beyond belief that TYPs expiration dates are tracjed (forever?) based on when they were earned? How in gods name is anyone supposed to keep track of that?

AlexL
Guest
AlexL

I believed it is 90 days if you transfer from a citi double cash to a premier/prestige. So transfer from your double cash only when you are ready for redemption.

Earl
Guest
Earl

@AlexL (or anyone who knows): so, can you just accumulate a massive cashback number in your Double Cash account, and leave that sitting there for as long as you like as long as you keep that card open, even for years, and then — only when you are ready to actually redeem them as TYP and use them, then transfer from DoubleCash to your Prestige/Premier card account (assuming you still have one open), and then use the TYPoints? In other words, if you are going to earn a mix of Double Cash cashback points and TYPoints from a Pretige/Premier card, is it best to just leave the Cash Back points there (in your DoubleCash account) long term, let them pile up there, and only transfer to Premier/Prestige when you’re ready to use them as TYPoints?

Thanks.

AlexL
Guest
AlexL

Sorry Earl. I made a mistake. According to the thankyou.com terms, “Expiration of Points Obtained by Converting Cash Rewards. Points obtained by converting Cash Rewards do not expire.”
Resource: https://www.thankyou.com/cms/thankyou/tc.page?accountType=doublecash-card&pageName=tc

Earl
Guest
Earl

Wow, that’s actually great news! Thank you.

Here’s the money shot, copied from the T&Cs:

“Expiration of Points Obtained by Converting Cash Rewards. Points obtained by converting Cash Rewards do not expire.

I’m new to TYPoints. I have a new Double Cash card, and a new Premier card. I’ve been wondering what kind of a gotcha was waiting for me if I started piling up a lot of cash back points on the DC card. Apparently there’s no downside (or at least no risk of expiration) to converting them to TY points — assuming one keeps a Prestige or Premier card open. Now what I wonder is…lets say you pile up a large heap of Cash Back points. You also have a Premier card open, and you convert all your Double Cash points to ThankYou points. Those converted points never expire. But what happens to them if you close your Premier card? Do they vanish, or do the sit in limbo until such point that you have a new Premier or Prestige card? Do they then come back to life and become available again to transfer to an airline partner?

WR2
Guest
WR2

When downgrading my Prestige a couple months ago, the rep told me downgrading to Rewards+ would result in a new card number, but downgrading to Preferred would keep the same number. Sure enough, I received a preferred with the same number. I can’t imagine this is inconsistent from person to person, but you should ask rep specifically anyway, they are able to tell through their system.

Bottom line, downgrade to Preferred to avoid resetting your 24 month clock and preserve your points.

Ben
Guest
Ben

Related question about cancelling/downgrading a card: Extended warranty.

I am thinking about buying something with my Prestige for the 2-year extended warranty protection. I will probably downgrade to a Rewards+ in the next few months, which has similar warranty protection.

I assume the warranty protection would “survive” the downgrade, but not a cancellation. Any idea if that’s right?

ROB GLANVILLE
Guest
ROB GLANVILLE

I have Prestige and Access More(no longer available). If I cancel Prestige will I still have the same airline transfer privileges due to the Access card?

AlexL
Guest
AlexL

Only Citi Prestige or Citi Premier have the ability to transfer to airline partners.

Alex Z.
Guest
Alex Z.

Any idea how to preserve CNB points ?
I’ve heard you can’t downgrade to no-fee card, only open it as a new account which will take 5/24 slot.

Nick Reyes
Editor

No. Greg wrote about this topic just about a week ago:

https://frequentmiler.boardingarea.com/dumping-my-cnb-crystal-visa-infinite/

Grant
Guest
Grant

So if I want to cancel my Prestige card, I can downgrade to a free account, which will let the points live on with no expiration. I’ve had Prestige for 2.5 years, so will this work, in this order:

1. Open a new Premier card, but don’t link the accounts.
2. Downgrade my Prestige to a no-fee Thank You card
3. Link my new Premier card w/ my no-fee thank you card

If I did this, in this order, would I then have full access w/ no expiration to my current Prestige points, while being ready to add in the new account bonus from the Premier?

If I did step 2 first, but then got declined for a new Premier card, I’d have all my points in an account that allows no bonuses on redemptions and no transfers.

Earl
Guest
Earl

Interesting…can TY points exist in some nether-world where they don’t expire but also can not be transferred to partners (because you don’t currently have one of the cards open that enable such transfers)?

trackback

[…] Keeping Your ThankYou Points Alive:  Earning ThankYou Points is easy by signing up for Citi cards, but when that next annual fee is due and you consider canceling or downgrading, make sure you have a plan for your hard earned points. […]

Seth
Guest
Seth

Does anyone happen to know if downgrading with an account number change will result in the points expiring within 60 days? I asked the rep to check the Preferred, Rewards+, and Premier individually and he said that my account would go through a number change for all of those. However, he did state that as long as the account was the result of a product change instead of closed outright, the new account number will not matter in terms of forcing the points to expire in 60 days.

I have about 200,000 points saved up, so I’m trying to make sure I don’t get stuck in a situation where they expire or I’m forced to transfer out to a program that I’m not ready to use.

Thanks!