Cancelling your Prestige or Premier card? Here’s how to keep ThankYou points alive.

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I’m a huge fan of transferable points programs, (like Citi ThankYou points).  These are programs that allow you to transfer points to multiple loyalty programs at a fair exchange rate.  By collecting points in these programs, you have the ability to book travel opportunistically.  When you’re ready to book an award flight, you can search for award availability on almost any airline, then find the best program for booking that award (the best program is often a partner to the airline you plan to fly).  Then, hopefully you have transferable points that transfer to that program so that you can book the trip.  For reference, here are our guides to each of the most popular transferable points programs:

I also like signing up for credit cards in order to earn big signup bonuses.  Often, cards are worth getting for their signup bonus, but aren’t worth keeping for a second year due to their annual fee.  When points are earned in airline or hotel programs, there is no risk of losing your points when you cancel your card.  With bank programs, though, there’s a big risk.  Each of the above guides includes a section titled “How to keep points alive”, but I believe that Citi’s ThankYou program requires a bit more info…

Citi ThankYou Premier Card and Citi ThankYou Prestige

What’s new

I’ve updated this post to include information about a weird quirk that happens when you product change from one Citi ThankYou card to another.  When you do so, the ThankYou program incorrectly shows that your points will expire within 60 days.  The solution is simply to wait it out until the system correctly shows that the points won’t expire.

Citi ThankYou Rewards background

With Citi’s ThankYou Rewards program, you can earn points from multiple different credit cards or from Citi bank accounts (but bank account points are not eligible for transfers to airline programs).  Once earned from multiple sources, you can pool points together in one ThankYou account.  This is handy, but it doesn’t change the fact that Citi continues to track the origin of each point.  If you cancel a card, all points earned from that card will expire 60 days after cancellation.

Citi offers two premium cards that allow ThankYou point transfers to loyalty programs:

Citi ThankYou Prestige Card

FM Mini Review: The Prestige card's best in class 5X rewards for dining, airfare, and travel agencies is hard to beat. Sadly, this travel card doesn't provide any travel protections.


Annual Fee: $495

Card Type: Mastercard World Elite

Base
Travel
Dine

Earning rate: 5X airfare, dining, and travel agencies ⚬ 3X hotels and cruise line ⚬ 1X everywhere else

Noteworthy perks: $250 travel rebate per calendar year ⚬ Free lounge access: Citi Properietary Lounges; and Priority Pass Select with free guests ⚬ $100 Global Entry application fee credit ⚬ 4th night free hotel benefit

See also: Citi ThankYou Rewards Complete Guide

Citi Premier Card

FM Mini Review: Very strong earnings for spend. Excellent bonus categories. Points transferable to select airlines. Recommend pairing this card with Citi Double Cash and Citi Rewards+. Sadly, this travel card doesn't provide any travel protections.


Annual Fee: $95

Card Type: Mastercard World Elite

Base
Travel
Dine
Gas
Grocery
Other

Earning rate: 3X grocery ⚬ 3X dining ⚬ 3X gas stations ⚬ 3X flights, hotels, travel agencies ⚬ 3X all-other travel (until 8/23/20) ⚬ 2X entertainment (until 8/23/20)

Noteworthy perks: Transfer points to airline partners ⚬ Redeem points for 1.25 cents each towards travel (until 4/10/21) ⚬ Starting 8/23/20: $100 Annual Hotel Savings Benefit

See also: Citi ThankYou Rewards Complete Guide

Citi also offers multiple fee-free ThankYou Rewards cards that do not allow loyalty point transfers (with a couple of not very good exceptions).

It’s important to note that points earned from fee-free ThankYou cards are fully transferable if pooled together with premium cards (Premier or Prestige).

For an up to date list of all Citi transfer partners, including any current transfer bonuses, please see: Citi Transfer Partners.

The cancelled card problem

Unlike Chase Ultimate Rewards and Amex Membership Rewards, there is no way to keep points alive in the form of ThankYou points when you cancel the card from which you earned those points.  Points from a closed credit card expire 60 days after cancellation.

Moving points to another account is not the solution

Citi allows ThankYou points to be moved freely from one person’s account to another, but they then impose a 90 day expiration window on those points.  If you cancel the card that generated those points, your points will still expire 60 days after cancellation or 90 days after transfer, whichever comes first.

Pooling (combining) points is not the solution

If you are the primary account holder with multiple Citi ThankYou cards, you can combine ThankYou Rewards accounts.  When your points are combined, they can then automatically be redeemed at the same value as your best card.  For example, if one of your cards is the Premier card, and have combined ThankYou accounts, then you’ll get a 20% point discount (1.25 cents per point value) on travel booked with points even if the points were earned on a card other than the Premier card.

Unfortunately, even after you combine your points into one ThankYou account, points are still tracked per card.  So, if you then cancel one of your cards, you’ll still lose all of the points that were earned on that particular account.

Ideal solution: call for valuable retention offer

Call Citi to say that you’re considering cancelling your card (don’t say that to the automated system: some people have had their cards cancelled automatically this way!). Once you confirm (to a human) that you want to cancel, they should transfer you to a retention specialist.  This person can check the computer to see if any good retention offers have been loaded to your account.

Don’t accept the first offer they read to you.  There are often several offers to choose from, but you may have to keep asking.  If you get a retention offer that is more valuable than the annual fee, then consider keeping the card for another year.  This is the easiest way to preserve your points and keep them valuable.

Next best solution: downgrade to a no-fee card

An easy way to keep your points alive and to avoid an annual fee is to simply downgrade to a no-fee ThankYou card.  At the time of this writing, the options that will preserve your points are the ThankYou Preferred Card, Rewards+ Card, and the AT&T Access Card.  For most people, the Rewards+ card is the best option.  See: Citi Rewards+ is a great companion to Premier or Prestige.

Important re Double Cash: Downgrading to the no-fee Citi Double Cash card will not preserve your points.  Even though the Double Cash card does let you convert cash back to ThankYou points, it is not considered a full fledged ThankYou card.  See also: Citi Double Cash Complete Guide.

Important re Points Expiry: Citi product changes result in a weird transition period quirk. Soon after product changing from one ThankYou card to another, you can log into your account and you’ll see that your points will expire within 60 days.  Don’t panicYour points won’t really expire.  Wait a few more weeks and you’ll see that the points no longer have an expiration date.

The downside to downgrading to a no-fee card, of course, is that this makes your points far less valuable.  Unless you still have another premium card, you won’t be able to transfer points to loyalty programs.

There are a few ways to make those ThankYou points valuable again:

  1. Sign up for another premium card.  Once you get a new premium card, you can pool together the associated ThankYou accounts and once again transfer your points to loyalty programs.  In order to get a new signup bonus for a card you’ve had before, you must wait 24 months from when you last received a welcome bonus for a ThankYou Rewards card or last closed a ThankYou Rewards card account.  Product changes sometimes reset the clock because you may be issued a new card number.  When that happens, Citi treats the event as if you closed the previous card.
  2. Move points to a relative or friend who has a premium card, so that they can book for you.  If you want to transfer points to a loyalty program to redeem for awards, they can transfer your points (that you sent to them) to their own loyalty account and book the award for you from there.  Keep in mind that once you move your points to another person’s account, those points will expire in 90 days if not used.  Also keep in mind that there is a 100,000 point per year limit to point sharing.
  3. Upgrade to the Premier or Prestige.  A third option is to upgrade your no-fee card to the Premier or Prestige card. Whether or not Citi will offer you this option depends upon your unique situation.

Third best solution: Transfer points to a valuable program

If there’s an airline program with which you are confident you can get great value from your points, consider transferring your points to that program before cancelling your premium card.  I don’t like this option because it locks you in to just one airline program instead of giving you the full flexibility that transferable points offer.  Still, if you’d rather go this way, here are the options available to you:

Best Citi Transfer Partners

The following transfer partners represent the best potential value in my opinion.

Rewards ProgramCiti Transfer RatioBest Uses
Avianca LifeMiles1 to 1
(instant)
Avianca LifeMiles can be great for Star Alliance awards. They offer reasonable award prices and no fuel surcharges on awards. They also offer shorthaul awards within the US (for flying United, for example) for as few as 7,500 miles one-way. Best of all, their mixed-cabin pricing can lead to fantastic first-class award prices. See this post for details.
Turkish Airlines Miles & Smiles1 to 1
(~2 days)
Miles & Smiles offers an incredible sweet spot award: 7.5K one-way anywhere within the US, even to Hawaii. Many awards cannot be booked online, but can be booked via email.
Virgin Atlantic Flying Club1 to 1
(instant)
Virgin Atlantic miles can be usefully thought of as a way to get a discount off Virgin Atlantic flights (high fuel surcharges make the flights far from free), but there are some better uses. Use miles to upgrade paid flights or to fly partner airlines. A fantastic use is to fly ANA in business or first class thanks to Virgin’s generous ANA partner award chart. Or, if you can find saver level Delta awards for nonstop international travel, you can often book through Virgin Atlantic far cheaper than with Delta directly. Virgin Atlantic also offers great award prices for Air France premium economy awards.

Useful Citi Transfer Partners

The following transfer partners can offer great value under certain circumstances:

Rewards ProgramCiti Transfer RatioBest Uses
Air France KLM Flying Blue1 to 1
(instant)
Monthly Air France Promo Awards often represent very good value. Air France miles can be used to book Sky Team awards, including Delta awards.
Cathay Pacific Asia Miles1 to 1
(instant)
Cathay Pacific has a decent distance based award chart, but as of April 2020 they no longer allow stopovers longer than 24 hours. Cathay Pacific Asia Miles can be a good option for booking American Airlines flights with a distance based award chart, especially if other OneWorld Alliance miles aren't available.
Emirates Skywards1 to 1Emirates has different award charts for each airline partner. Sometimes they allow one-way awards, sometimes they do not. In general, award prices are fairly high, but there are a few sweet spots such as New York to Milan for 90K round trip in business class.
Etihad Guest1 to 1
(~1 week)
Etihad has a very competitive award chart for American Airlines flights, among others.  For example, they charge only 50,000 miles one-way for business class flights from North America to Europe. Partner awards must be booked over the phone.
EVA Air Infinity MileageLands1 to 1
(~2 days)
If you want to fly one of the best business class products in the sky, the best way to snag EVA flights is with their own miles since they release more award space to their own members. One-way business class flights from the US to Taipei cost 75K to 80K miles. Fuel surcharges are very low on these routes.
JetBlue1 to 1
(instant)
JetBlue points offer the most value when cheap ticket prices are available and when award taxes are high relative to the overall cost of the ticket (more details can be found here). The JetBlue Plus Card and the JetBlue Business Card offer a 10% rebate on awards, so you can get more value by holding one or both cards.
Qantas Frequent Flyer1 to 1
(~2 days)
Best use is probably for flights on El Al with no fuel surcharges. Also useful for short AA flights. Qantas offers distance based award charts similar to Cathay Pacific. Both are OneWorld Alliance members. I recommend comparing award prices across both programs before transferring to either. Qantas offers round the world business class awards for only 280,000 points (but with many restrictions)
Singapore Airlines KrisFlyer1 to 1
(~2 days)
Use to book Singapore Airlines First Class awards (generally reserved for their own members) or for Star Alliance awards. Low change fees and no close-in booking fees make this a very good program for booking United Airlines flights.

The Other Transfer Partners

Here are the transfer partners that didn’t make my “best of” list, above. Note that some of these are still worth considering under certain circumstances.

Rewards ProgramCiti Transfer RatioBest Uses
AeroMexico ClubPremier1 to 1AeroMexico is a SkyTeam partner. Club Premier points can be used to book flights on AeroMexico, SkyTeam alliance members (such as Delta or Korean Air), or on select partner airlines. Unfortunately many have reported that awards are extremely difficult to book through AeroMexico so we do not recommend transferring points to this program. If you want to fly AeroMexico, look to transfer points to another SkyTeam partner (such as Air France) and then book AeroMexico with that program.
Jet Airways JetPrivilege1 to 1
(instant)
JetAirways JetPrivilege miles are useful only for a few very specific cases such as certain flights to Hawaii for as low as 15K (30K business) one-way, or to the Caribbean or Central America for as low as 10K (20K business) one-way. Details can be found here.
Malaysia Enrich1 to 1
(~2 days)
Given Malaysia's award chart devaluation in June 2017, I'm not aware of any good uses for these miles.
Qatar Privilege Club1 to 1
(~2 days)
Given Qatar's award chart devaluation plus the addition of award booking fees in May 2018, I'm not aware of any particularly good uses for these miles.
Shop Your Way Rewards1 to 12Shop Your Way points can be redeemed for a variety of gift cards including Walmart, EBay, and more. For details, see our Guide to Shop Your Way Gift Cards.
Thai Airways International Royal Orchid Plus1 to 1
(~1 week)
I'm not aware of any good uses for these miles

Please also see: Pick a single transfer partner for each program’s points.

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